NetworkSolutions

After being a customer for 24 years, I tried to transfer a domain name to another perosn. The web site advice USELESS, and the CHAT assistance marginally better.
These guys do NOT deserve your business and I will NEVER EVER USE THEM AGAIN!

Always excellent follow up and response by the great tech team at Network Solutions.
Loyal customer for over 20 years!

Hi all, pls be careful before giving your card details to network solutions. They keep charing 4 no service provided

After the death of our primary contact person, I tried to get in touch with Network Solutions to update the email on the (nonprofit business) account. The experience has taken more than 10 calls and emails over what is now a three month period (because everything is "wait 24-48 hours for a response"). I was told to fill out a Primary Email Change request, then I was told to submit a change of ownership form. I had to submit multiple personal and organizational documents (expected) but never told why so I would get a response back that the Tax form was too old (which made me think they were looking to prove the company was still operating) so I would submit something different from the list but be told that the address wasn't the same (mind you, we're a nonprofit so half of these are public documents anyway. I would call the Customer Service desk, and the chat feature online but they're all different departments and do not have a way to communicate with one another so every time I'd connect with someone we'd start at square one. We've been a customer for a while (over 15 years), there really should've been a better way to help us out in a time of need.

The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system

I went with this company for my new small business, and it has been an absolute nightmare using them. I paid for the 10-year package and from day one had issues. I called to resolve the issues and the customer service could not help. I continued to call back and couldn't get through to any one after waiting hours on the phone. I finally reached someone, and they said I can't get a refund because it was beyond the 3-day refund policy. I was not given any statement or paperwork that proved this was in the policy. This company completely stole my money did not produce the services it promised it was a complete rip off.

This company is despicable. They allowed my domain name americanroofremodel.com to be released and purchased by a domain shark who is trying to charge my small company thousands of Dollars to get back. This company had the nerve to say they didn't have a revised card on file to renew our domain….however they billed me for other services all along on our credit card, the email from them stating our domain was going to expire that had my personal name, and our web.com username on it was a phishing email, however it was not as all the links brought you to their actual web address. I replied back to this email stating our card is in file and to please bill it so our domain is renewed, but they said it was a phishing email, I am an internet savvy person, it was not. In addition this was the only email received about our expiring domain and they said it was fake. So if it were fake that means we received no email, no phone call, no warning whatsoever about our domain, and all emails tied too it literally given away, and all they could say was "it was our fault". Remember they were billing us for other services all along on our card that never expired. Right now my small company is in disarray all because this horrible excuse for a company either got hacked, or accidentally gave our domain away. Do yourself a favor and avoid web.com, domain.com, or network solutions as they are all the same at all costs. Please please do not go through what our company has to go through I beg you.

I cancelled the service and they AUTORENEWED me! They stole my money and wont give it back! Do not give these thieves your credit card. I have the emails for proof.

They steal because they know no government agency will hold them accountable. Bait & switch. Beware fraud.

I was with them for over 20 years but when Web.com bought them all the agreements they made were not honored. They flat out LIE. After over a year of lies I moved all my domains, however, to this date, over 15 days they have not completed the move, causing me and my businesses financial damage. I was told prior by associates that they would find a way to make any change miserable and disruptive. "They will make it long, claim mistakes, and you will have to file legal docs against them to get the move completed." To this point that statement appears to be true. DO NOT DO ANY BUSINESS WITH THEM OR WEB.COM. If you are looking for HONESTY & INTEGRITY, buy a dictionary.

Red Flag: Don't sign up for any services when you cannot turn off auto-renewal.

My non-profit client had used Network Solutions (NS) for web and email hosting a small website for years. We were asked to review. NS added on a boat load of useless services that was costing our client of $200 a month in charges for a single email account and a 5-page static website hosting. We moved the hosting and domain to a new provider for under $30 a month, and turned off all NS services ofver live chat. The agent said "I have disabled all the auto renewals from my end." A month later new charges appeared on our client's account for SSL services (with no web hosting) and Contant Contact services (with no email hosting). I asked for a refund. They refused.

I called the Customer Service number and after 30 minutes of being on hold, was disconnected and sent to a survey. I called back and talked to a new agent, and I threatened to file complaints with the BBB and the California State Attorney General if the unautorized charges were not refunded, and then was placed on hold for another 5 minutes, after which the agent said their supervisor agreed to refund the last 2 charges. Hopefully this is the end of the NS nightware.

Network Solutions e-commerce store hard to manage - I'm not a programmer, but for a medical business I've set up I've been using Network Solutions' e-commerce package. It's not hard to use, but the interface is often frustrating (click on a link and lose all the data you just entered), and I've found it difficult to customize the product pages and much of the web store. However, I was able to integrate the Network Solutions shopping cart with Google Checkout and Google Analytics, which I found useful.

Overall, Network Solutions is not hard to use, but if you want a flexible e-commerce solution I would stay away from it (although I don't have a better recommendation right now).

Since my first domain registration decades ago, I have always registered my domains with Network Solutions, and i continued to use them exclusively... until now

I have been trying to call them and get a human being on the phone for months.

All I wanted was an English explanation of what the recurring charges... for my handful of domains... were for.

I suspected i was paying for options i really did not need, and the Tecno gibberish they use to explain the line item description of charges tells me nothing. Of late, i was incurring charges of around $60 a month.

All I wanted was to talk to someone for a couple minutes so they could tell me what this and that was for and I could hen make a decision about whether or not to keep those options, these unknowns typically running five, six, seven dollars a month

After calling them randomly for the past 2 months and being put into voice mail on hold hell I have given up.

Because I cannot get someone on the phone, and an a direct chat request to have someone CALL ME went unanswered... I am transferring what I have to another registrar.

So simple to fix on their end

Noticing that the company provides WordPress services, I called to purchase technical support for my WordPress website. As Network Solutions and its parent, Web.com provide hosting services for websites, I made it clear I was using another hosting company and was told that wasnt an issue. Rather than getting what I called about, I was led on a glossy internet marketing odyssey. It started with SEO, Search Engine Optimization, theoretically used to improve site rankings. Everyone wants their site to rank high in searches. I was told I would first be transferred to an SEO specialist followed by a WordPress technician who would solve my technical issues.

Cutting to the chase, this was sort of a Yellow Brick Road replete with brainless people aimlessly wandering around. The SEO was not Network Solutions SEO solution, but placing you on Facebook. Obviously anyone can deal directly with Facebook for those services. When I explained that I was looking for their personalized service, I was told that was a different SEO. This went on for about 45 minutes.

Ultimately I was transferred to their WordPress guru who explained they couldnt provide the service as I was already hosted by someone else and would have to sign a new hosting contract with them. Had all of this been explained up front I would have saved over an hour of wasted time and bait and switch tactics. As it turns out, this company has a history of serious legal problems for misleading customers in which the FTC presided over a settlement. A leopard never changes its spots.

Network Solutions is just one of a bunch of websites offering a speedy "who is" search to find out who is behind that domain name that you suspect might be a little dodgy.

Go to http://www.networksolutions.com/whois/index.jsp then copy in the domain name you are checking out. For me, as a quick check it is interesting to find out
A) how secretive the outfit is being – is the name registered to a bricks and mortar visible company?
B) When was it set up and how long has it been operating?
C) Who is the registrar? – In case you want to complain about an illegal operation.

Go to the registry data, then you find the address of the registrar 'who is' server. (e.g. For sitejabber.com you need to go to http://who.godaddy.com/whoischeck.aspx)

Go to that, run another search and you should get contact addresses / administrator details etc.

More experienced / better qualified internet sleuths might be able to add their guidance on how to drill down through the available information and what warnings to look for. All help gratefully received!

I have had an account with them for years and have had nothing but trouble with their "technical support staff" - They spam your email, but cannot understand the basics of SMTP transfers. Recently, it took me 2 HOURS to get the person to understand that I needed help with tracing an email that I sent THROUGH their service that I was paying for (have "professional email"). They claimed that they could not provide me with ANY tracing information, including the hand-off date/time/IP of recipients system - claimed it was "secret"?! You know, every "Received" line in every Internet email. The're claiming, and I have evidence and proof, that SMTP transfers are secret and they cannot release any information related. One can only conclude that they're dropping emails from their customers and refusing to fess up. Early on, I had one of their "expert managers" tell me that an email address of "*******@subdomain.domain.com" was not ligitement. I guess every government email address is wrong. Also note that 3 out of my 4 calls to "technical support" where hangups. The last one I hung up after on hold for 40 minutes. When I called their new sales staff, they claimed that it was "normal" to be on hold that long. I should have known that once they got bought out, and the massive email changes they've gone through, they would go down the road of AOL. This is NOT a good nor professional hosting provider.