Alan E.

This company is despicable. They allowed my domain name americanroofremodel.com to be released and purchased by a domain shark who is trying to charge my small company thousands of Dollars to get back. This company had the nerve to say they didn't have a revised card on file to renew our domain….however they billed me for other services all along on our credit card, the email from them stating our domain was going to expire that had my personal name, and our web.com username on it was a phishing email, however it was not as all the links brought you to their actual web address. I replied back to this email stating our card is in file and to please bill it so our domain is renewed, but they said it was a phishing email, I am an internet savvy person, it was not. In addition this was the only email received about our expiring domain and they said it was fake. So if it were fake that means we received no email, no phone call, no warning whatsoever about our domain, and all emails tied too it literally given away, and all they could say was "it was our fault". Remember they were billing us for other services all along on our card that never expired. Right now my small company is in disarray all because this horrible excuse for a company either got hacked, or accidentally gave our domain away. Do yourself a favor and avoid web.com, domain.com, or network solutions as they are all the same at all costs. Please please do not go through what our company has to go through I beg you.