Garry H.

Red Flag: Don't sign up for any services when you cannot turn off auto-renewal.

My non-profit client had used Network Solutions (NS) for web and email hosting a small website for years. We were asked to review. NS added on a boat load of useless services that was costing our client of $200 a month in charges for a single email account and a 5-page static website hosting. We moved the hosting and domain to a new provider for under $30 a month, and turned off all NS services ofver live chat. The agent said "I have disabled all the auto renewals from my end." A month later new charges appeared on our client's account for SSL services (with no web hosting) and Contant Contact services (with no email hosting). I asked for a refund. They refused.

I called the Customer Service number and after 30 minutes of being on hold, was disconnected and sent to a survey. I called back and talked to a new agent, and I threatened to file complaints with the BBB and the California State Attorney General if the unautorized charges were not refunded, and then was placed on hold for another 5 minutes, after which the agent said their supervisor agreed to refund the last 2 charges. Hopefully this is the end of the NS nightware.

When you select a location to rent a trailer vehicle uhaul.com changes the location after you book it based on their own scheduling. That means if you think you booked to pickup in Tustin California, you may actually be scheduled to pickup in Garden Grove California. This is a terrible customer experience. Why have online reservations at all if selecting a location means nothing?