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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Fairly simple to use interface. My only stop for registering a new domain
Cannot get into the domain forwarding or other settings
Hi Jose,
Give us a call and we will straighten that out!
DJ
Customer Advocate at Domain.com
I am trying to enter a live chat and get some assistance. I click on help then live chat and the window goes closed and no chat comes up.
Hey Peter,
Try giving us a call and we can help you out!
DJ
Customer Advocate at Domain.com
I can't connect to Wordpress. The button "install wordpress" would not enable after I input all the information.
Hey Dan,
Give us a call and we can help!
DJ
Customer Advocate at Domain.com
Having a little trouble finding my way around the site
Hey Blankdsk,
Give us a call and we can help!
DJ
Customer Advocate at Domain.com
I worked with Amrutha in Customer Service to resolve an issue due to a mistake I made, he (she?) was quick in assessing my needs, was efficient, effective, precise, professional and very helpful. I appreciate this and will return to Domain.com time and again when need arises due to my 1st good impression, well done!
Hi Kevin,
Thank you for your review on Amrutha!
DJ
Customer Advocate at Domain.com
Site never saves my changes, very clunky, cant even load chat for help, very basic templates
HI Ronald,
Give us a call and we can take a look into this.
DJ
Customer Advocate at Domain.com
Live Chat
Chat Started
4:08 PM
Leslie Herman
Hello. I just signed upend paid for Website Builder. Nothing seems to be working. Is your stuff working at all?
I watched the tutorial. I followed the instructions to hopefully begin to build my website but i was not taken to a new tab to begin and the HELP/CHAT button was not working either. I had to log out and get toLive Chat from the outside. ON the inside nothing seems connected or functioning.
Not a great start huh? I will probably want to get a refund if this is how it is going to go...
Hello?
4:10 PM
Hey Leslie,
Give us a shout at reputation@newfold.com so we can better assist.
DJ
Customer Advocate at Domain.com
I love the integrations you have since developed between you and other domain service providers (i.e Microsoft360). Huge Thumbs Up!
Hi Longwe,
Thank you for your review!
DJ
Customer Advocate at Domain.com
This company is despicable. They allowed my domain name americanroofremodel.com to be released and purchased by a domain shark who is trying to charge my small company thousands of Dollars to get back. This company had the nerve to say they didn't have a revised card on file to renew our domain….however they billed me for other services all along on our credit card, the email from them stating our domain was going to expire that had my personal name, and our web.com username on it was a phishing email, however it was not as all the links brought you to their actual web address. I replied back to this email stating our card is in file and to please bill it so our domain is renewed, but they said it was a phishing email, I am an internet savvy person, it was not. In addition this was the only email received about our expiring domain and they said it was fake. So if it were fake that means we received no email, no phone call, no warning whatsoever about our domain, and all emails tied too it literally given away, and all they could say was "it was our fault". Remember they were billing us for other services all along on our card that never expired. Right now my small company is in disarray all because this horrible excuse for a company either got hacked, or accidentally gave our domain away. Do yourself a favor and avoid web.com, domain.com, or network solutions as they are all the same at all costs. Please please do not go through what our company has to go through I beg you.
Hey Alan,
We would love to help make things right. Give us a shout at reputation@newfold.com and we will see what we can do.
DJ
Customer Advocate at Network Solutions
I love domain.com. I am able to use all of the features necessary for my website. It is easy to use and I love that I can preview any changes prior to sharing it with the internet.
Hey Jacqueline,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Really hard to set up anything unless you are computer wizard.
Hi Renata,
It can be tricky but don't give up. Give us a call if you need anything!
DJ
Customer Advocate at Domain.com
Looking for domain.com contact info - not easy to find
Hey Wayne,
Give us a shout and we will take a look into this.
DJ
Customer Advocate at Domain.com
Email was difficult to understand how to set up but customer service was very helpful
HI Xin,
That is so good to hear but if you still have issues give us another call.
DJ
Customer Advocate at Domain.com
I keep trying to publish my website but nothing shows up. There's no page for it. I designed it and everything. I'm unsure what to do next. I'll just look it up but still I wish it were easier to navigate to the steps required to get it completely up and running.
Hi Joceylin,
Give us a call and we can take care of that.
DJ
Customer Advocate at Domain.com
Disappointed, can't even protect my domain with google...
Hi Jonathan,
Try giving us a call so we can fix this.
DJ
Customer Advocate at Domain.com
I am trying to establish my new business domain and email and this has been a nightmare. I did not know, nor would have I gone with your company had I known that I had to use Google Workspace. Now, I have RoundCub as my web email and MS Outlook is all jacked up. Please have someone call me to explain why I have three companies to deal with.
Thank you
Hi Michael,
Give us a call and we will fix that.
DJ
Customer Advocate at Domain.com
The verification process is lasting for almost a week already; the domain is still not working
Hey Olga,
Give us a call. We can look into that.
DJ
Customer Advocate at Domain.com
I have an issue with the nameservers for my domain. And its lasting since November 27th. Because of that my website is down! I already contacted support in live chat about that last Sunday December 4th and was assured that everything will be fixed within 24 hours. So now Is December 7th and still namesrvers are not updated and the site is down!
Hi Sigita,
Give us a call and we will fix it.
DJ
Customer Advocate at Domain.com
Dns changes take too long to update other than that amazing
Hey Palash,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Dale-Kurt,
Thank you for your review!
DJ
Customer Advocate at Domain.com