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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The entire system sucks, If I had the time I would sue the company. I do not use the word hate, but i dispise this company and its racist work. I have spent months trying to cancel, but you are against people with disability. You communication, your staff, your review is jacked up. I will forever inform others how $#*!TY your service is. Karma is sucky for those with greed like this company. May you suffer at the hands of disabled people because we are HUMAN too even if your company says we aren't. Take your service and shove it up your arse.
You make it impossible to find the simplest things. I purchased Google workspace for example; I finally got an email from Domain.com telling me to start using it by activating it. The link in the email takes me to a page only offering me to purchase it; which I have already done. Very frustrating and a waste of time that I don't have to waste.
Hey Pamela,
Give us a call. We can look into that.
DJ
Customer Advocate at Domain.com
Setting up my website has been an unpleasant experience.
Hi Stephanie,
Give us a call so we can help!
DJ
Customer Advocate at Web.com
It's been alright, but the learning curve's been steep.
Hey Gena,
If you have any questions give us a call!
DJ
Customer Advocate at Web.com
I cannot get to my nameservers which is essential for me to change. It keeps giving me a page 404 not found
Hey Nicholas,
Try reaching out to our live support and see if they can fix this error for you.;
DJ
Customer Advocate at Domain.com
My initial contact with support told me my website was not even really a website- but a landing something or other. I am very technically challenged so i believed him and signed up. These templates are no better or easier to use than VistaPrint: ( Where I was previously for half the price.
Hey Rita,
We are sorry to hear this. Give us another call and we will fix this.
DJ
Customer Advocate at Web.com
I am trying to use the Help chat but it will not open when clicked on
Hey Emily,
Try calling us. That usually works better.
DJ
Customer Advocate at Domain.com
I get an Error while I want to renew my domain. THe live chat does not work and I dont know how to get help?!?!?
Hey Alireza,
Give us a call instead and we will assist!
DJ
Customer Advocate at Domain.com
This is MULTIPLE times better than goDaddy. Your logic and layout makes good sense and easy to navigate. Well done!
HI Kevin,
Thank you for your wonderful review!
DJ
Customer Advocate at Domain.com
Live chat function is not working and verification emails are not being delivered
Hi Muai,
Give us a call!
DJ
Customer Advocate at Domain.com
WEB.com is bearing with MY ignorance and misunderstanding of building a simple web page
Purchased my domain hoping to set it up with srv type only to realize I have to go through support for that installment. Would not have used this company if I knew that was the case prior to my purchase. Installment of SRV type also seems to take forever, delaying my project.
Hey Emma,
Give us a call so we can help!
DJ
Customer Advocate at Domain.com
The "eig.net" email server is blocked by most email recipients
Hi William,
Give us a call and we will fix that.
DJ
Customer Advocate at Domain.com
I cannot reach customer services for technical creative site building durning PST hours after 4, I work a 8-5 job. And your help is not available weekends. It mAkes getting my website up tricky.
Otherwise I am mostly happy.
Hi Anna,
Give us a shout at reputation@newfold.com. We will take care of you.
DJ
Customer Advocate at Web.com
Website editor not working. Too many issues currently exployering my options to see if this is an ongoing or just a one time issue. Just signed up
Hey Joel,
Give us a call and we will fix it all!
DJ
Customer Advocate at Web.com
You guys won't let me transfer my domain out. Support gives you the runaround.
Hey Stephen,
Give us a shout at reptuation@newfold.com and we will get you taken care of.
DJ
Customer Advocate at Web.com
I am trying to add another user to my account - should be quite a normal thing, but it is impossible to find:-(
Hi Simen,
That is something that we may not be able to do but we can try. Give us a call!
DJ
Customer Advocate at Domain.com
Right now i just started using this but i hope it will help me in future
HI Mozammil,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I am frustrated as I cannot get my email here to work properly. I did change my DNS as I have a Weebly website (propaintersfsj.com) but it seems to have created an email problem. I just want to get my roundcube webmail working!
Hi Adriana,
That is something we can help with. Give us a call.
DJ
Customer Advocate at Domain.com
So far so good! I have been using domain.com for over 12 years no
Hi Hendrik,
Thank you for your review!
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Tiffany,
We are sorry to hear you have had this kind of experience. We want to help so give us a shout at reputation@newfold.com!
DJ
Customer Advocate at Web.com