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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
DOMAIN.COM HAS ALWAYS BEEN THERE WHEN I NEEDED THEM. I TREAT MY DOMAIN NAME PORTFOLIO LIKE TREASURED STOCK OPTIONS. KNOW WHEN TO BUY, WHEN TO HOLD, AND WHEN TO SELL. THANK YOU.
Thank you for the good customer care
Happy new year and happy holidays to you
Hi Justin,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at Domain.com
Always difficult to add emails to outlook. It asks for security stuff.
Hi Connie,
Next time give us a call so we can help!
DJ
Customer Advocate at Domain.com
I am finding web.com very difficult to use. It took me 45 minutes to try to get an agent to answer a simple question. I can't even find my web builder. I am very frustrated and ready to look elsewhere for services. There are so many questions that I have.
HI Desiree,
Our customer support can answer those questions. Give us a call!
DJ
Customer Advocate at Web.com
Overall great. Some issues with how the website presents in editor mode not aligning with how it will be published (not able to click blog post links, some visuals not showing correctly).
HI Emily,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
The experience with this website company has been good for now.
Hi Sandra,
Thank you for your review!
DJ
Customer Advocate at Web.com
Thank you for being so outgoing for your customers very appreciated.
Hi Dale,
You are most welcome. Thank you for your kind review!
DJ
Customer Advocate at Domain.com
So far so good. I am still working on my website and will be calling you guys again.
Hey Javier,
Thank you for your review!
DJ
Customer Advocate at Web.com
Navigating the site is difficult. Editing my own website is not intuitive. Other website domains I purchased with you are not showing up.
Hey Harry,
Call us and we will get this taken care of.
DJ
Customer Advocate at Domain.com
Very knowledgeable technician, he was able to resolve my issue quickly
HI Joe,
Thank you for your review!
DJ
Customer Advocate at Web.com
Your emails will be on their server as the reseller. Can cause lots of confusion if you are using someone else as your hosting company because their settings are not normal.
Hey Pat,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Many problems and bad experience, for just few days that the payment is waiting and I haven't even notice you suspended my registration.
Hi Yossi,
That is something our live support can help out with!
DJ
Customer Advocate at Domain.com
Your.site will not allow me to add DNS to point to a different server
It keeps freezing.
Hey Levander,
Try giving us a call and we will fix that for you.
DJ
Customer Advocate at Domain.com
Seems decent so far, ease of use is good. I really like the ecommerce and store features. The most frustrating thing with online business in my opinion (and past experience) is the payment processing systems. I love this all in one system - and if it continues to work and doesn't lag, drop sales etc I'm staying.
Hi Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com
I know nothing about blogging and websites, But I am slowly getting the hang of it. Im enjoying it!
Hey Rex,
You got this! Thank you for your review!
DJ
Customer Advocate at Web.com
I have more than 1 hour trying to get website working but have 403 and white pages with embed iframe from http://www.searchvity.com/
Never had this experience with other domain providers!
Hi Nicolae,
Try giving us a call so we can help.
DJ
Customer Advocate at Domain.com
This site provides an advantage compared to others.
Hi Mack,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I wish I had read the review before coming, and I tell everyone never to use domain.com. The website update sometimes with problems, also about billing. You feel they charge you for nothing; today, I downgraded one of my domains, and they charged me 25$ because of a downgrade to the basic plan.
Hey Amir,
We are sorry to hear you feel this way. That is how our charges work. We do appreciate your feedback.
DJ
Customer Advocate at Domain.com
I bought domain. The purchase is still being processed and i see comment "up to 24h" for the last few days. What's wrong?
Hey Krzysztof,
There could be a few things wrong so it is best to contact our live support.
DJ
Customer Advocate at Domain.com
Just shy of 5 stars due to having different people to support instead of one to gain consistancy and less reiterating
And
Getting various stock emails that do not pertain to current product or discounts that don't apply to existing customers
Hi Tamberly,
Thank you for your review!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Patricia,
Thank you for your review!
DJ
Customer Advocate at Domain.com