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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not so user-friendly getting google workspace going and having trouble figuring out how to use the domain name I purchased
The site is terrible. Also, when I click on "chat now" nothing happens
Hey Benjamin,
Try giving us a call if the chat button isn't working.
DJ
Customer Advocate at Domain.com
She had my website secured in 5 mins! And was very polite and more than helpful
Hey Korey,
That's great! Thank you for your review!
DJ
Customer Advocate at Web.com
Was having a lot of problems accessing my web site. Nate got us going in just a few minutes. Great service.
Hi David,
Thank you for your review on Nate!
DJ
Customer Advocate at Web.com
Very poor customer service and problem resolutions
Hey Kip,
Give us a shout at reputation@newfold.com and we will be happy to help!
DJ
Customer Advocate at Domain.com
Hey Eric,
Welcome to Domain.com! We are always here if you need us!
DJ
Customer Advocate at Domain.com
Jonalyn was helpful, knowledgeable, patient, expert and took the time to make sure that every aspect of my SSL Certificate and Email set up was done professionally and completely. She is the first agent at Web.com that helped with this issue since I first registered with Web.com for my domain hosting and website builder services.
Hey Nanette,
Thank you for your review on Jonalyn!
DJ
Customer Advocate at Web.com
My call went through quickly on a Sunday evening around 7 pm EST. The support person understood right away the problem and helped me through to get a solution.
Hey Tony,
Thank you for your review!
DJ
Customer Advocate at Web.com
The guy who help me with the ssl website was too good
Hey Reizane,
That's awesome! Thank you for your review!
DJ
Customer Advocate at Web.com
We've been trying to pay for our domain for the last five days, but without any result.
What's wrong and what should we do to get the site working back?
Hey LLC,
Give our live support a call and we will be able to help!
DJ
Customer Advocate at Domain.com
The price for.com domains has doubled in the past year. Cloudflare offers the same service for 1/3 the cost. I essentially wasted $20 for no reason and this is by far the most expensive option. I'll be transferring my domains elsewhere next year.
Hi Zackarie,
Give us a call and let's see if there is something we can work out for you.
DJ
Customer Advocate at Domain.com
I am new and chose the basic plan. I still wish I had more options to change layout on my own, within pages landscape and tall rectangular. Still working on it. Wondering if I can add to it later or make changes.
Hey Karol,
That is something you can talk to our live support about! Thank you for your review!
DJ
Customer Advocate at Domain.com
I don't like the way the cart works, I hate that it automatically adds "security...", I hate that it automatically adds the domain I'm searching, and I hate that prices shown in the search list do not include the VAT and price increase in the following years. That's just a revenue-driven approach and a complete disrespect to the customer.
The domain managing system is good and easy to use.
Hey Yevhen,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
The customer service agent was very helpful. I'm not very good with technical problems with my website, she was very helpful went into great detail to explain things. Instead of things escalating she took her time and went over all the details and credited my account. I was very happy with when I got into the phone call. And offered to give her a good review cuz she was so helpful.
Hey Thomas,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
Very quick and accurate processing from domain.com and security is taken seriously.
Hi Silvester,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My site is too slow and I have being problems with Worpress database. The support chat is disabled on weekends.
Hi Luiz,
Our live phone support can defintiely help with that!
DJ
Customer Advocate at Domain.com
I purchased a domain name and website builder and everytime I click manage website nothing happens so I haven't been able to create my website
Hi Christopher,
Have your reached out to our live support? This is something they can help with!
DJ
Customer Advocate at Domain.com
I moved my hosting the other week but it still isn't live
Hey Sheldon,
Give us a call and we will get you up and running.
DJ
Customer Advocate at Domain.com
I was upset initially with web.com Support person eased my stress and promptly worked on issue. Thank You Tech supprt person named Lady.
Hey Terry,
Thank you for your review!
DJ
Customer Advocate at Web.com
I can not recevied support, button - active chat is not working, based on it, during the 1w, I can not start to use domain.
Hey Aleksandr,
Try giving us a call. We will be able to help!
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Nichole,
Give us a call!
DJ
Customer Advocate at Domain.com