On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sometimes it takes a little to open the file but so far so good
Impossible to get ahold of help. Your live chat does not work, I can't get anyone to answer on the phone. I need help getting my website live and have been trying for two days now with no help. Really annoyed over it.
Hey Caroline,
Give us a shout at reputation@newfold.com and we will get that taken care of!
DJ
Customer Advocate at Domain.com
I set up not to auto renew but I'm still charged automatically
Hey Weam,
Give us a call and we will fix that!
DJ
Customer Advocate at Domain.com
Web site creation needs more building tools. I feel designing tools are very limited.
Hey George,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Hi DG,
Thank you for your review!
DJ
Customer Advocate at Web.com
I needed to delete on domain name, which I created by mistake. The Representative was very helpful and made my first experience very positive.
Hey John,
We are so happy we could help. Thank you for your review!
DJ
Customer Advocate at Web.com
I have called and even tried to do this myself, but all efforts have been for not. All I want is a plain jane white page with my logo in the center. But that all seems too difficult to do for Domain.com
Hey Ramon,
Our support can definitely help. Give us a call!
DJ
Customer Advocate at Domain.com
Unable to access my account, Josh from the 'Domain Group' was quickly able to re-establish my connection. Keep up the great work:-)
Hi Joe,
Thank you for your lovely review of Josh!
DJ
Customer Advocate at Web.com
Collections call me and tell me I have not paid for my web page for 1 year... I call back and the customer service says I've paid up until December... no one will answer me the reason why this call was made,,, I had to change mw credit card info at the bank... I want to pay my bill due but my soon to be my ex-wife who emptied my business account money {who was doing my billing} who is not the owner is causing problems with my web page that I need to fix but can't get and answers how this problem occured or if the problem was fixed your web.com people on the phone wants me to pay them over 1000.00 for a years membership and wants mt my new business credit card number wort supply me with answers and any solutions to how this 1 year past due happened when web.com says in paid in full until December and asked me for my new business card numbber 3 times... is this how to run a business?
Hi Damon,
This is tricky. Give us a shout at reputation@newfold.com and we will do our best to fix this.
DJ
Customer Advocate at Web.com
The lady was really attentive even do, I am not in the best mood because I have many personal problems. My tone of voice was dry but because she was really nice I realize it.
Hi Maria,
Thank you for your review!
DJ
Customer Advocate at Web.com
Appreciate that I can understand someone that speaks clear English, and can communicate easily.
Hey Michele,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The site keeps rejecting basic transactions and locking our account.
Hey Daniel,
Give us a call. We will fix it all!
DJ
Customer Advocate at Domain.com
Amazing! I was all flustered and consider myself pretty computer literate. I was in over my head and Victoria C saved the day!
Hey Leigh,
Thank you for your lovely review on Victoria!
DJ
Customer Advocate at Web.com
Hey Osei,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Horrible to say the least. I can't even do google verification for the last 5 days
Hi Ozgur,
Have you tried contacting our support? We would be more than happy to help!
DJ
Customer Advocate at Domain.com
Customer service provided assistance in a quick manner. The representative was very professional and helpful.
Hi Sharon,
That's how we roll! Thank you for your review!
DJ
Customer Advocate at Web.com
Spoke to Stacy at *******707, explained that we don't need the service, don't want to autorenew.
Stacy made a note in "the system" and deleted our credit card info (card was also expired).
I saw the card "go away" in my Web session.
Stacy was pleasant, friendly, helpful and resolved my issue. Well done.
Hi David,
Thank you for your lovely review on Stacy!
DJ
Customer Advocate at Web.com
I've been a customer for several years, and I've received good service.
Hi Larry,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Having issues and chat window does not work. Can't find a number to call.
Hey Amy,
Give us a call at (800) 403-3568. We'll be happy to help!
DJ
Customer Advocate at Domain.com
Last year I bought 2 domains for $45 total, and this year I was charged $81 total that I didn't approve!
I contacted them asking for a refund as I didn't notice autorenewal was on and I wasn't intending to renew those domains. I received no options for resolution whatsoever, they just told me that everything is fine on their end and they have no intention on working with me on finding a solution.
I also got in touch with quite a few people who had same and similar issues with refunds. Stay away from them!
Tomorrow I'm going to contact my bank and see if anything can be done on their end and next will I'll seek legal help if issue is not resolved by then.
Hey there,
Give us a shout at reputation@newfold.com and we will straighten this out!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Domain Registration Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Reiner,
Thank you for your review!
DJ
Customer Advocate at Domain.com