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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Website is very expensive and not easy to use with other website builders
Hey Sean,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
The customer service representative was really helpful offering many other options to avoid me cancelling it just didn't work with what I have going on right now but I appreciate all the effort that was put into it… Give my boy a raise
Hi Joshua,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Sometimes loadtimes are really slow in your website, even though I have a 300MB/s connection (checked). Renewing is frustrating. Not all notifications of the renewing process and events are done simultaneously and I have to be checking if something went wrong.
Hey Abraham,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
To make changes to the website is difficult to navigate.
Hi Bert,
Give us a call and we can help out!
DJ
Customer Advocate at Web.com
Web.com has been very helpful with my website needs.
Hi Ramon,
Thank you for your review!
DJ
Customer Advocate at Web.com
I've been trying to create a domain for DAYS! Still no luck
Hey Javier,
Give us a call!
DJ
Customer Advocate at Domain.com
I have nothing but good to say! Web.com is an Excellent way to build your website!
Hey Darcell,
Thank you for your review!
DJ
Customer Advocate at Web.com
The word press install is a nightmare and I am still unable to design my site
Hi Lisamarie,
Give us a call and we will get you taken care of.
DJ
Customer Advocate at Domain.com
I needed to update my website and change out the words to better reflect my new direction. Dave C. Was beyond helpful. He took the time to make the changes!
I am sooo grateful and truly appreciative!
Hey Deatra,
Thank you for your review on Dave.
DJ
Customer Advocate at Web.com
Hey Edwin,
We would love to know your feedback. Give us a call!
DJ
Customer Advocate at Web.com
I have used Web.com support before and it hasn't always been great but today it was just what I needed. Although I wish the actions I needed could be done online by me the customer service support person did a great job handling my changes.
Hi Ken,
Thank you for your review!
DJ
Customer Advocate at Web.com
I am in a course that require that I work on this website. I would like to add some SOE without paying for it?
Hi Janice,
SEO services do come at cost but there are different things you can try! Give us a call and we will help!
DJ
Customer Advocate at Domain.com
Called to update my card on file. Talked to Ham, he was very helpful. Made my day better by taking care the change to my account.
Hey Cathy,
Thank you for your review on Ham!
DJ
Customer Advocate at Web.com
The site is difficult to use. Simple things like resizing text, linking pages are hard to figure out.
Hey Capt,
Give us a call so we can fix this.
DJ
Customer Advocate at Web.com
This was horrible. Without any notice we found that our website and email were down and saw a "DNS error" in our webpage provider. I spent hours on line and on the phone trying to find out why this happened after 20 YEARS of service with a problem. Many of the agents at WEB.COM did not know what to do and sent me to others who also were unhelpful. After hours spent the evening of 11/28 (the site went down on 11/26) and after hours the next morning I finally reached the right person who helped fix the problem. His name is "Jay"...give this man a raise, he earned it.
Hey Robert,
Thank you for your review. We are sorry it took so long to solve but we are glad it got taken care of.
DJ
Customer Advocate at Web.com
I could not figure out how to have the prepared and published website connected to the outside world. After making a phone call, and speaking to a knowledgeable technician, they were able to walk me through the steps and reconfigure app settings to make sure the web recognizes the domain. Thanks!
Hi Tony,
Thank you for your review!
DJ
Customer Advocate at Web.com
I can't login. The password does not match
I cannot access the site control screen
Hi Tariq,
Give us a call!
DJ
Customer Advocate at Web.com
YOu're billing me for services I don't use anymore and can't cancel. And can't get help with fixing. Otherwise awesome.
Hi Rachel,
Give us a shout at reputation@newfold.com and we will take care of this.
DJ
Customer Advocate at Domain.com
I cannot hook my shopify website up no matter what we do. It says i will receive an authorisation code and i havent then i try to get assistance by hitting the chat with us button which does absolutely NOTHING AT ALL. I purchased from you guys because it was a better price and a big name... i then purchased from another site another address and it took 30 minutes to be active and working. Very disappointed especially when the domain i purchased shows as available on other sites. Either it gets fixed and someone assists me to get it working or i want my money back and i will purchase from a site that actually works and is legit
Hi Irene,
Give us a call and we will fix it all.
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jolie,
Thank you for you review!
DJ
Customer Advocate at Web.com