NetSpend

Low withdrawal limits customer service repeated hang ups long hold times disrespectful as hell this is ulcer headache banking at its worse

I am going to post this on every website on social media netspend is a fraud company that takes people money I'm going on the radio tv we need to shut thes people down.

Bought a prepaid card but when I went to activate it I had no idea you had to send them a picture of your social security card and a ID like wtf no business should ever need you to send them that kind of information online so I refused and wanted my $40 refund back which they said they can only send me a check but when I got the check a week later I couldn't cash it anywhere because not one single bank or money place would accept it which to me is because netspend is shady af and their checks are considered a third party check which no one wants to cash so ya even though they gave me a refund they still made sure I got screwed over. So I guess my 40 dollars just went down the drain. So all i could say is DO NOT ASSOCIATE WITH NETSPEND IN ANY WAY

This company thrives on fees due to their own errors.
Charged me $5 to add a $200 check to my account. I then went to a restaurant, (with $200 in my account) and my card was declined. Tried twice to use the ATM to pay my bill and was declined. Hmm... what to do? I was out of town, no cash, card declined, ATM declined but owe for food I had already eaten. Luckily my waitress was kind enough to pay out of her own pocket, embarrassing.
So let's see, I paid $5 to load a check, $3 for two ATM transactions and can't use MY money.
I then check my balance which was not only empty, but in the negative. Laughable right?
Sent an email to the check loading company that Netspend uses and also an email to Netspend. Inconveniently, I'll have to wait 48 hours for them to reply, but miraculously I get an email stating my check couldn't be loaded. (After they charged me $5 to load it and it said check was accepted)
Still waiting for a reply from Netspend and can only imagine what nonsense they'll have to tell me.
It's obvious how they make their profit.
I'll give them a chance to make it right and earn their trust, but don't see that happening. And then I'll be on my way to cancel card and find a legitimate company.
I'll also add that this is just a fraction of my disappointment with Netspend, but have wasted enough of my time.

I would not recomment this company, this company closed my account # *******792 for no rason, this company forced you to have a mailing address, about about if your are homeless, well that is the reason why they closed my account because
I could not proof them my address, please, closed you guys account do not open an account with this company, IRS gave me my stimulus since march ever since have not received it.

My husband debit card wa stolen with his license. Whoever took it went to another state to 3 different banks and took 13,900 from us. We called after talking with 13 reps 3 supervisors, and also sent them proof that we was at work during those transactions also sent police report identification fraud report still havent recieve funds. Can anybody recommend a good attorney? I HAD A ACCOUNT QITH THEM FOR OVER 5 YEARS AND THEY CLOSED IT

SAY NO TO H.E.B DEBIT
SAY NO TO NETSPEND
Please do not ever use NetSpend or HEB debit which is actually a part of NetSpend but it would seem that the NetSpend customer service don't know that. Do not use these accounts because if your account is ever compromised they won't even have the courtesy of closing the account for you because I've asked and mine is still open and still being used by someone else!
SAY NO TO NETSPEND

NEVER USE THEM, i cancelled 2 subscriptions a week before and they took out the transactions anyway with out the companies requesting it or my approving it and then cancelled the card with out my approval and held up my money for 2 weeks so i had no cash at all and they could care less! They charged the card with out any approval from anyone or request from anyone. Use a different pre-load debit card! AND STILL DONT HAVE MY MONEY FROM THE CANCELLED CARD AND MOST LIKELY WILL NEVER SEE IT AGAIN EITHER!

I filed my taxes in 2021 and I received them on an NetSpend card I was able to use some of my money and then they blocked my card and close my account I had a remaining balance on my account that I have not been able to touch since last year because they keep giving me the runaround telling me yes your checks and issued or they put me on hold and hang up on me or the supervisor gets on the phone and tells me not to worry that the issue my check I should be getting it by such day and that day comes and I still haven't received anything it's been over a year since I have not been able to get my income tax money and it's very frustrating I want to sue them

Someone made an unauthorized transaction to my card. I called netspend and after 3 times of being placed on hold for a total of 1 hour and 47 minutes, they blocked my card and hung up on me causing extreme difficulty in re-contacting the company. They have my personal information, ssn and the remaining balance of cash that was on the card.it has been 8 weeks since this has happened, the only people you can connect to are in INDIA, so there is also a continuing communication problem. When asking to speak with someone whom speaks English they get mad and place you on hold and of course after 30-45 minutes of hold they disconnect the phone line. They claim to be a Government entity, but it seems there is no relief here. I believe this is a big scam considering everything I've been put through! Does anyone know a way to make them do right? I mean there is no information to contact a live person and they use many forms of interference when trying to contact them...to give a rating you have to atleast give them the least of one star, which is to much! Ha, can you believe, while trying to enter my review they have a statement saying it's against the law to write a false Review. Now that is funny as s__t! I'm sure stealing my money is against the law! With so many negative reviews I can't believe they're allowed to remain in business.

Well, I bought pre-paid debit card, not knowing they are related to ACE CASH SERVICES. When I tried to activate the card over the telephone, they told me the transaction could not be completed. The system then transferred to the customer service, after waiting a short time, the system then told me it was after hours and would have to call back. I have sent all the information requested from me and still waiting! Oh, by the way I have money loaded on the card:(
My advice to everyone is to avoid the NETSPEND or ACE Prepaid debit cards!

I had hell trying to get card activated and then they got the nerve to charge someone 1.50 for every transaction. Thay is just to steal money. There is not A need to charge for every transaction. PLEASE PLEASE PLEASE DO NOT BUY THIS CARD. NEVER EVER GET RIPPED OFF LIKE THIS. BY CHIME OR GREEN DOT ANYTHING BUT NETSPEND. THEY DESERVE NO STARS.

Wish I could give them zero stars. They are a scam. Our daughter received their card from her grandfather for her birthday. He thought it was a gift card, as it is deceivingly placed among the gift cards in the stores. To access the money, you have to call and give your Social Security number and open an account. Because we didn't do this for over 90 days, they tried to tell us the card had expired, and that there was no money. I argued that there was $50 loaded on there. Eventually they agreed to forward my money to an account. This was in Dec. The card was came while I was on vacation, so when I got to activating it in early Feb, I found they had been deducting a $5.95 fee from the month of Aug - 4 months prior to when I called to activate it! My balance was $14.95. I was able to recover some of the fees, but after the fee to send a check of the remaining balance, I walked away with $32. They stole the difference of $18 from a two year old child. Truly, they are a deplorable company.

I had netspend for almost two years no issues. I went to reload my card and could not. I reached out to netspend and was told fraud activity was reported so I would have to get a new card which I did, only when I tried to activate I could not. Then I call netspend back, I'm told I can no longer be a customer, for no explanation what so ever. I put 500 in card and told I have to wait for a refund in check form and it has to be 10 business days. I should not have to wait that long to get my money, it's my money. I reached out to corporate and they are a bigger joke than their customer service. They never sent me anything in email, phone, or mail there was an issue with my account. And corporate email says they for security reasons can not tell me why they shut my service off, I have never ever seen or heard anything like this? Until I researched and seen they gave done this to several others and FTC even filed suit against them for this. How are they still in business and why is this allowed? From my research I can basically see most are shut down after they use card for larger card or multiple card reloads after taxes, unemployment retro pay etc. which is stupid on netspend part to shut people down thinking this is a security issue. It's common especially during pandemic. Omg I despise their whole dumb company and wish I never ever used them,

I will not recommend anyone to open an account with netspend they suck. They know I reported my card stolen my card is still not here it's been 14 days what is going on

My name Damon I received 1200 from my stimulus from the irs and they deposited in to the net spend account they lied to me saying they sent out my card and never did then I ask for account closure and they closed the account and suppose to return my balance in 7 to 10 business days and I never received anything and been going thru this since June 19 of this year I have gotten a lawyer whose going to open up a claim because this pain and suffering I have documented all phone calls all emails and all chats all they did was lie to keep my money and I'm almost homeless because of netspend

I had a netspend card... and 3 times someone used my account! Someone used my card for 25 dollars about 5 months ago and I still didn't get my money back! Everytime netspend would send me a new card, someone would use my account! DO NOT WASTE YOUR TIME WITH NETSPEND

After my home burned down I was about to received my insurance installment and since I no longer have an address to receive a check I went with NetSpend to have it direct deposited. I called to make sure the temporary card wouldn't pose any issues, I was told no problem we will order your permanent card and you can use the temporary one until then. OMG WORST MISTAKE EVER! After the transfer was made even after it showed posted they still put a hold on it until I receive permanent card and the day before card was to arrive they rejected the deposit. I am on the street and they are telling me it will take 6 days for it to be returned. WHAT THE HELL IS THE POINT OF A TEMPORARY CARD AND THEY ORDERED THE PERMANENT ONE JUST TO USE THAT REASON TO DENY THE TRANSFER. THESE PEOPLE ARE CLUELESS AND EVERY PERSON I SPOKE TO GAVE DIFFERENT REASONS. NETSPEND IS NOT A BANK AND DOES NOT OPERATE LIKE ONE. THEY ARE Fraudulent AND WILL TAKE YOUR MONEY