My rating for NetSpend on a scale of -100,(NEGATIVE ONE HUNDRED) to positive +10,(Positive TEN). Would be -100, (NEGATIVE ONE HUNDRED)! They stole my pre-paid funds that was connected to my NetSPEND Debit/ Cerdit Card for no reason what so ever. They have refused to return it! This company and personal are very dishonest and RUDE! THEY STEAL everything that you pre-pay on your card. There is nothing good about these BAD people. They SUCK!
Closed my account for no reason I even called before I sent me direct deposits representative said my account is in good standing before Corvid 19 pandemic they stopped all my direct deposits because if that he caused problems with stimulus direct deposit. Do Not Go them All access with NetSpend I haven't gotten paid in over a month and I have kids and bills to pay facing eviction at this point.
My son passed away on December 25th,2022.I contacted netspend, they asked me to send documents which I did on January 6th, 2023 and each time I call customer service I get a different story and the run around. DO NOT USE NETSPEND THEY KEEP DECEASED PEOPLE'S MONEY.
We are very sorry for your loss. Please email us at social@netspend.com so we can check on the status of the document review.
Thank you,
Netspend
I recently received a debit card, from Net spend, which I I did NOT previously request. I tried unsuccessfully to contact someone live to talk to. RULE NUMBER ONE WAS IMMEDIATELY APPLIED which indicating that that this company is a scam. DO NOT PROVIDE your personal information and disposal the credit card they sent you. That is what they are looking for, your personal information.
Netspend relies on affiliate marketing services as a source for reaching potential new customers. The information was likely acquired through these business relationships.
Use the toll-free number provided with the card to opt-out or you can email us at social@netspend.com with your request to remove your address from our system.
Thank you,
Netspend
I had netspend for a while haven't use it. Got a cash deposit text says available. Went on date trying to get it n cant says contact them. They should text available upon calling so lame
If you need assistance or having question about your card, please email social@netspend.com.
Thank you,
Netspend
To the people reading this, just ask to use the card in restricted mode. You can buy things online and in store, but you can't reload the card. You do not have to give them any info on yourself.
Like other financial companies that offer debit cards, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.
This means that we will ask for your name, address, date of birth, and your government ID number during the activation process. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification are required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Restrictions include no ATM withdrawals, international transactions, account-to-account transfers, and additional loads.
If you have questions about the activation process, please email social@netspend.com.
Thank you,
Netspend
Now I have to get NetSpend because of the place I do my taxes. But I had hell since I had them first off IRS sent my money to what was suppose to be a closed account in 2021 now guys it's 2023. Stay with me now so I don't have that card information for 2021 because the account was closed and I cut up the card now they tell me I can't access any account from that time and the question they ask made me feel so uncomfortable. I couldn't think I told the place I do my taxes with to cancel the business they have with them and they said they will because there been a lot of people upset with them I just won't my 2,000 dollars back that was stolen I reported NetSpend for this and gave names and emails.
We're sorry to hear that. If you are needing assistance, please email us at social@netspend.com.
Thank you,
Netspend
First of all I got this as a gift card, had no idea how to use it AND to my knowledge gift cards don't usually expire. This one had an expiration date of 2019 so I thought I had plenty of time. Since they have to send you a permenert card, I never got mines, after countless times of Calling customer service. Long story short, not even a year passed and I called to ask AGAIN for a new card and she told me that my account balance was only $16, when the original gift was $100! I was in ABSOULTE shock. She then proceeded to tell me that they had a maintenance fee to keep the card active and it brought the card down to such a low balance. WHAT A RIP OFF! I am so disappointed that I was never informed of this fee and I will never be using their services and don't recommend anyone does either.
Hi Jenna,
We certainly understand your concerns about the fees associated with your account. Unfortunately, our cards are not gift cards, but reloadable prepaid debit cards. However, we can certainly assist you with this. Please email social@netspend.com and we will make sure these fees are addressed.
Thank you,
Netspend
Don't use this card they will make you kick their $#*! behind you money if I could get to them right now it would be trouble they have cost me over 150 dollars in over draft fees because of a hold they have placed on my account because of a old account attached to my ssn so I can't use the account that has my direct deposit attached to it I want someone to call me but they won't so I am telling everyone that looks at reviews before they get something to not $#*! with this card PERIOD.
We're sorry to hear that you are having issues. For assistance, please email us at social@netspend.com.
Thank you,
Netspend
23 March 2022, my benefits were direct deposited to my card, which i didnt know, was locked and closed. I called they said they put the monies on a new card, and gave me the last 4 numbers of the card. On the 13th day, i called, i never received, so they said they were sending a check to my home, another 13 days, I call they said they dont know why, but i cant have a card, and they sent the monies back to the treasurer. Here it is, the 24th of April 2022, and i still have not received the monies. Thank you NETSPEND, i wouldnt recommend you to a worst enemy. You can stick your cards, up your $#*!!
We're sorry to hear that. Email us at social@netspend.com so we can look into it.
Thank you,
Netspend
Just got my card. Paid bills now card says restricted cause of an old card I haven't had in 3 years. Stole 93 of my money says I can get a check but customer service hangs up on me.
We're sorry to hear that. If you have questions, please email social@netspend.com.
Thank you,
Netspend
NetSpend cancelled my card for unauthorized transaction I was to receive new card within two days it's been a week already I've called everyday to hear the same thing don't worry mam it's on it's way I'm very worried I have no ey in the card bill money they tell me not to worry I need my card I have three day notice for rent they are keeping my money I don't know who to talk to anymore customer service is telling me what I want to hear it's on it's way should have been here 5 days ago beyond fustrated I'll be homeless if card does not come I have late fees on rent they tell me don't worry do I get attorney put it on news I'm so fustrated already they need to stop ripping off people
We're sorry to hear that your card hasn't arrived. We would be happy to speak with you about all of the options to access your funds while you wait for the replacement card. Please email us at social@netspend.com.
Thank you,
Netspend
Two months ago and I can't use my money I don't recommend it is scam, the experience I have had in this service is the worst they never give you a solution just justifications
Hi, I am having major difficulties with NETSPEND as a thief got into my account on the 19th of February and waited for me to get paid again, then locked me out of my own account and changed the info to theirs. NetSpend would cancel cards as they came in but would not freeze the account for suspicious activity. They let my account drain to about $150 and now I have about $1500 gone because this fool made a virtual card in my name so they could keep transferring my money undetected. They went on numerous Lyft rides, bought Panda Express, tried to buy LEGOS, and who knows what else. PLEASE look into this as I cannot pay bills nor buy food to feed my family! I have kids on the spectrum and one cannot get much-needed therapy because I don't have access to my account. This is a nightmare! These pictures I uploaded are just some of the funds stolen. I AM LOCKED OUT OF MY ACCOUNT, the hacker is using his info as mine. Thank you
**UPDATE** I thought that Netspend had closed my account because this hacker is connected to this and was waiting for more funds to be added, and cleared by the bank to be returned to me. As soon as $900 something was redeposited by Netspend, I got a text, and within minutes, I was down to $6.98. I now have to wait until all pending unauthorized transactions are cleared which is going to take time. I still do not have money, so can't buy food or pay bills. THANKS! Is this an inside job because it's pretty sophisticated!
Hello Terell,
We are sorry about the experience you had with our services. We would be happy to assist you. Please email us at social@netspend.com with your specific concerns and contact information so we can reach out directly to help you.
THERE IS A FEE FOR EVERYTHING, IT'S RIDICULOUS! Received this card with $60 as a gift. Was charged two fees of $5.95 EACH for "account maintenance," whatever that is! And was charged $1 EVERY SINGLE TIME that I used the card for a purchase. A total of $15 in fees was retrieved from my account... mind you that I only had this gift card for 48 hours!
Oh, and they charge another fee for closing your account!
We're sorry to hear you were not pleased with your services. Since we offer prepaid debit cards and not gift cards, there are fees associated with our products. To speak with us about your concerns, please email social@netspend.com.
You people are Crooks you are fake and take people money without giving it back to them then you show you a little commercial at night time is fake as hell and y'all were laying to tell in your crook
We highly regret the inconvenience. However, we could not understand the exact problem that you are facing. Please shoot us a message at social@Netspend.com with relevant details. We'll be more than happy to assist you.
Thank you,
Netspend
That's a horrible company! They took my money, they don't answer my call. They have the worst customer support I have ever seen. 2 hours in line and they don't answer my call… never use this company.
We're sorry to hear that you haven't been able to complete the activation process. For assistance, please email social@netspend.com.
Thank you,
Netspend
This is by far the most trash company I ever came encounter with. They don't care about the customer or our hard earn money we work for smh will not recommend EVER
We're sorry to hear about your experience. Please send us an email to social@netspend.com if you still need assistance with your account.
I agree never use this company ever. They only want your money. I concur! Netspend told me that a company, whom I did not authorize to charge my card. I called netspend to get my money reversed back onto my card and they explained that I need to cut up my card. WAIT 20 DAYS TO DISPUTE THIS TRANSACTION. Thats when I said this a CRYING SHAME. WHAT THE F&*%$. NETSPEND GET'S A FAT 0!
Hi Chrisy,
We are very sorry to hear about the unauthorized transaction on your account. We understand the dispute process can be lengthy, but we will do everything we can to have your funds returned. Please email social@netspend.com and we will make sure this is addressed.
Thank you,
Netspend
I've had a Netspend account and now an Ace Flare account for several years: my ssa and chase annuity are both direct deposited and come two to three days early! Never had a problem.
Thanks for taking the time to rate us, Dan!
Overview
NetSpend has a rating of 1.4 stars from 435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NetSpend most frequently mention customer service, social security and debit card. NetSpend ranks 15th among Debit Card sites.
Since 1999, our products have helped more than 10 million consumers to make purchases, pay bills and manage their money without the need for a checking account or credit history.
Through our nationwide network of more than 70,000 distribution locations and 130,000 reload points, consumers can buy and reload NetSpend Prepaid Cards at neighborhood retailers, check cashers, convenience stores, grocers, pharmacies, insurance providers and tax preparers nationwide. In addition, our direct distribution channel reaches consumers beyond our store-based distributors. NetSpend is also a leading provider of corporate payroll card solutions that help employers offer all employees a direct deposit option and eliminate expenses associated with paper checks for employees and employers alike
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we are sorry for the experience you have had with your account. Please send us an email at social@netspend.com and we will be glad to look into this further.