Tonda K.

I had netspend for almost two years no issues. I went to reload my card and could not. I reached out to netspend and was told fraud activity was reported so I would have to get a new card which I did, only when I tried to activate I could not. Then I call netspend back, I'm told I can no longer be a customer, for no explanation what so ever. I put 500 in card and told I have to wait for a refund in check form and it has to be 10 business days. I should not have to wait that long to get my money, it's my money. I reached out to corporate and they are a bigger joke than their customer service. They never sent me anything in email, phone, or mail there was an issue with my account. And corporate email says they for security reasons can not tell me why they shut my service off, I have never ever seen or heard anything like this? Until I researched and seen they gave done this to several others and FTC even filed suit against them for this. How are they still in business and why is this allowed? From my research I can basically see most are shut down after they use card for larger card or multiple card reloads after taxes, unemployment retro pay etc. which is stupid on netspend part to shut people down thinking this is a security issue. It's common especially during pandemic. Omg I despise their whole dumb company and wish I never ever used them,