Netgear

I called customer support about a router mesh system for my home, and I get a guy pretty much from a foreign country. I cannot understand what he saying, and on top of that didn't know anything except for what he was reading on knew more than he did, which is absolutely terrible, but I guess that's the way things are today. Nobody really cares about customer support one iota whatever I hope you go out of business you'll be ashamed of yourself. P

Being a retired System Engineer I must say that Netgear has the worst support I have ever had. First of all technical support is Level 0 and they pretty much read from a script. They ask you the same questions numerous times without listening to what you said. When you purchase a Netgear product you are pretty much on your own. Better off purchasing from Amazon because at least you can send the product back for an exchange or credit.

According to net gear in order for their routers to work you have to purchase security. So reluctantly I did only to find out there's no record of my payment even thought I have an Invoice but no security, sent screen shots of invoice phone logs and dates still nothing Very disappointed, had to switch to a whole different router. Big Headache

I spend hours for two days with an extension problem and finally after two hours with support did determined that the extensor was defective due to it overheating. I was told that another department would send me an email to get a replacement and after six hours and three calls to customer service was told that that department was not answering its phone so they would send a third email. Customer service initially said the email would arrive within two hours then within minutes.

Netgear is super efficient at collecting money for every single device technical contract (cable modem, router and extender) but stonewalls when a replacement is needed. No wonder they have such a low overall rating. And their system seems to have a frequent breakdown rate compared to other systems I have had in the past.

Purchased this Netgear Nighthawk ac4000 3 years ago for over 350.00 dollars but it's really NOT MINE. Moved and have a new ip address and Netgear wants to charge me the cost of a NEW router to get mine unlocked with spectrum. They hold the item hostage making it unusable if you don't pay them.
I told the tech their company is BAD BUSINESS...it's like I buy a car and if I move then the car becomes unusable! Lmbo! WHAT A SCAM!
NEVER WILL PURCHASE ANYTHING FROM THEM AGAIN.

Ridiculous that support ends after 60 days unless you pay.

I have an orbi mesh system and it worked great until a couple months ago. Can't get support without paying for a subscription. Can't figure out how to get my money back.

Waste of money.

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

I updated the WNDR4300 router firmware to V1. 02. 104 yesterday and now I am unable to log in to Netgear Genie ios app. I posted on Netgear community forum but no solution. I am able to log in to website and Genie desktop for windows 10. Seems to me there is a bug with ios app. I have been thinking of purchasing a new router since I've had this one for over 5 years but it will NOT be a Netgear. I've been unhappy with their customer support from the very beginning.

Very rude customer service, they not helpful and they hungup on there customers, they don't honor wat they say and you have to wait so long on the phone and you get someone that wont help and you won't understand him
Hope management look for this other wise the company will go down

Buyer beware of Netgear Products because they don't stand behind what they sale. They won't even try to run a test on their end to see what the problem may be until you buy a "warranty plan" if over 90 days of purchase. I'm so disappointed that I couldn't get an answer so I won't be buying any of their products going forward.

Seriously, I just asked if it was possible for them to run a speed test on my router from their end. They wouldn't even entertain my question unless I purchased the warranty.

400mbps coming in from internet provider and 78 coming out of Netgear router. Something's not right.

We purchased a router system for our home. Comcast came out to help us and they were unable to connect our system and said it was a faulty router. When we called Netgear they insisted it wasn't their product, but were also unable to connect to the internet. When we asked for a refund, they said they couldn't refund the system and told us we had to actually pay more to exchange for a non-faulty system. They sent multiple faulty links, had many hang ups, and were overall not helpful in resolving this situation. I don't recommend any of their products.

My Netgear router started losing the Internet 2 months ago. On 9/3/21 a flummoxed techie in India (rooster crowing) had me override Norton and enter unsafe screens during a 90-minute call (I got a remote Norton security sweep after). At the end of the call and AFTER the fix, I bought an optional 1-yr Netgear contract for $49.99. On 9/3/21 I emailed Netgear to cancel the contract within the 10-day period. On 9/12 and 13 I called to cancel, and each rep assured me I'd get a refund. However on 9/15 Netgear informed me that I would NOT get a refund because I used the contract to get help on 9/3. What? Based on reviews everywhere, this is just one more example of Netgear's sleaze and unprofessionalism.

I finally did get my printer to work, so all was good! For a couple of days. I woke Sunday and my WiFi was gone. After some checking, I verified the internet service was fine, but my WiFi was completely gone. I had to start from scratch and reinstall the Orbing. I discovered that the Orbi will only recognize the default WiFi that comes with the device. I had to add my network as a guest network, instead of the primary network. Which is irritating, because I assume that many purchaser of this product received the same Network Name, and password - but for now I'm just happy to have WiFi back. I had to install my WiFi printer using their default info, too. This experience has made me realize why I ought to continue to hard wire my primary devices. WiFi is too unpredictable.

Spoke to 4 tech reps. First, one couldn't understand. The second rep did not understand the problem, the third rep said the problem was corrected, but it wasn't, and the fourth rep said she would call back and never did. I purchased a 2-year support contract and just canceled it. This company has terrible tech support from knowledge and communication skills.

I feel sick after trying to get some basic help from this company all day with no luck.

WORST CUSTOMER SERVICE EVER! ~ basically their business model seems to be to provide products that don't work well and then charge you subscription to customer service! Ridiculous and annoying scammers.

They lost a customer for life today simply by refusing to help with a simple question without me paying for help. Never buying from Netgear again and DO NOT RECOMMEND.

Purchased a Netgear mesh wi-fi extender in October 2022 at Best Buy. The device failed in April of 2023 as verified by onsite visit from AT&T tech. Due to needing an extender in my residence, I replaced it immediately with another model extender and contacted Best Buy for refund and they said I had to call Netgear for a refund or replacement. When I called Netgear customer support number, at first they said I had to contact the "3rd party seller". When I said Best Buy said I had to contact them, I was then transferred two times to 3 different "support personnel", placed on hold multiple times for extended periods, given 2 different case numbers, and had to explain repeatedly what the program was (the device failed, how hard is that to understand). I am not racist, but just trying to understand the persons I talked to because they are in India and it was difficult due to "accent differences". I am still on hold... Now they want me to do "testing" on the device - which is in the box because I have already replaced it and I refuse to disconnect that, reconnect theirs, do any testing.I actually believe now that this is a deliberate attempt on Netgear's part to dissuade people from returning devices for replacement (because they don't refund the purchase price, only replace or "fix and return". Absolutely the worst tech support I have ever dealt with in 40 years. The last person who they transferred me to (the 3rd transfer) was supposedly a Supervisor (which I doubt) which didn't yield any better result. I have now given up. Never Again Netgear (NAN) is now the motto of the day!

Netgear Orbi installed, blocking some web sites, unable to unblock the web sites, customer service does know know the product, was supposed to call me back never called back, multiple calls to different service people their phone system kept cutting out, Do Not Buy From This Company

Poor customer service and product overheats frequently and they won't send a replacement had less than 6 months.