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Kristy G.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Home & Garden

Member since April 2021

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    16

Review Distribution

2 Reviews by Kristy

4/13/21

Ridiculous that support ends after 60 days unless you pay.

I have an orbi mesh system and it worked great until a couple months ago. Can't get support without paying for a subscription. Can't figure out how to get my money back.

Waste of money.

Products used:
Netgear Orbi

Service
Value
Returns
Quality
4/13/21

I have 2 Gen 1 ring doorbells. They're approximately 2 years old. Everything worked great... Until ring started adding features to the ring app (person detection, advanced motion, etc) then it all went downhill quickly. It started with intermittent problems viewing the feed on my fire tv. Then it was constant recording of black videos rather than an actual video. Then it was everything. No live view, black recordings, now motion and ring notifications are super slayed. Customer service is a joke and has been no help because they'll have me reset my doorbell, reconnect like its new, and it'll work for a few hours before it stops working again.

There's no easy way to reset the camera, either. You HAVE to unmount it to reset it. So, every day I'm resetting the camera for a whopping few minutes or couple hours of it mostly working.

Nothing in my home has changed. None of my other video security devices (Wyze, Vivint) have any issues whatsoever. I even went so far as to change the wifi it uses to another ssid for troubleshooting. Same problem exists.

It's more trouble than it's worth at this point. Ring needs to go back to the version that last worked... Which was maybe September or October 2020.

Buyer Beware!

Products used:
Ring Video Doorbell generation 1

Service
Value
Returns
Quality

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