business logo of Netflix

NetflixReviews 1,824

2.4
How would you rate Netflix?
grey star
grey star
grey star
grey star
grey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
New Hampshire
1 review
0 helpful votes
Follow Stacy H.
Unfollow Stacy H.
Send Message
Share Review
Report Review

I received an email saying I needed to update payment info as I fell short this month and I didn't have money in my account for automatic pay. I called them up to let them know I would be paying on the 15th and the customer service rep saw my account always being paid and he turned it back on for me... This made my day, Thanks Netflix it feels great to know you appreciate my business and I appreciate your service thanks again!

Date of experience: February 7, 2017
Ohio
3 reviews
3 helpful votes
Follow Phillip P.
Unfollow Phillip P.
Send Message
Share Review
Report Review

Far superior to Hulu, Good customer service, and a good selection. Only thing I do not like is they keep some movies for too much time. However, this is my OCD and not a problem with them.

Date of experience: February 5, 2017
Pennsylvania
4 reviews
4 helpful votes
Follow Angie A.
Unfollow Angie A.
Send Message
Share Review
Report Review

Needs more new movies
February 2, 2017

I love some of the Netflix original shows. It's also great to watch tv shows that have great reviews but you never started from the beginning. But, I don't want to watch shows all the time. I wish it had a better selection of movies to watch.

Date of experience: February 2, 2017
Illinois
9 reviews
4 helpful votes
Follow Patricia R.
Unfollow Patricia R.
Send Message
Share Review
Report Review

So much great programming - can't believe the Netflix originals are as good as they are. Highly recommend getting a subscription - we just keep finding more and more. Now, add some more Classic Movies that rival TCM and you get six stars!

Date of experience: February 1, 2017
Tennessee
38 reviews
75 helpful votes
Follow Roselea L.
Unfollow Roselea L.
Send Message
Share Review
Report Review

Breath of fresh air
January 30, 2017

Love Netflix. When everything on TV is reruns, reruns, reruns, it is so refreshing to go to Netflix to watch something you haven't yet seen. It's reasonably priced and has a great variety of things to watch. My family loves it and uses it a lot.

Date of experience: January 30, 2017
California
5 reviews
2 helpful votes
Follow Kathleen S.
Unfollow Kathleen S.
Send Message
Share Review
Report Review

Great for whole family
January 28, 2017

My husband has movies for him. My grandchildren's account have movies for them. We received a trial and will renew when its time. My husband is a truck driver and watches on phone computer and kindle. My granddaughters have a smart tv and works great there too.

Date of experience: January 28, 2017
Texas
1 review
0 helpful votes
Follow Ian H.
Unfollow Ian H.
Send Message
Share Review
Report Review

Nothing to fault
January 18, 2021

Netflix really have upped their game over the last few years. Now that they do their own tv shows without ads, I am a fan for life. I rarely watch any old tv shows and films anymore but I am always looking forward to their own shows.

Date of experience: January 27, 2017
Utah
8 reviews
19 helpful votes
Follow sheryl c.
Unfollow sheryl c.
Send Message
Share Review
Report Review

Hidden archived items...
January 26, 2017

Too bad that you've no simple access to "All" items on the home page!

Overall, I enjoy the un-interrupted playing of the items and having access through Xfinity/Comcast is very nice.

Date of experience: January 26, 2017
GB
1 review
1 helpful vote
Follow Tracy B.
Unfollow Tracy B.
Send Message
Share Review
Report Review

Netflix makes me happy!
January 25, 2017

I used to buy dvds of movies and tv shows and store them in a safe place and never touch them again and when i did, they were already damaged. Now i watch stuff over netflix and enjoy the quality and service they provide.

Date of experience: January 24, 2017
Netherlands
2 reviews
0 helpful votes
Follow Rick L.
Unfollow Rick L.
Send Message
Share Review
Report Review

Works as promised
January 24, 2017

Great website with an easy to use UI. A great catalogue for movie and tv freaks for a reasonable price!

Date of experience: January 24, 2017
Missouri
13 reviews
13 helpful votes
Follow Pam R.
Unfollow Pam R.
Send Message
Share Review
Report Review

VERY GOOD SERVICE.
January 23, 2017

I have been a member of Netflix for years and only have streaming plus one D. V. D. Out at a time. The problem I have with streaming is that there are not a lot to select from, as far as movies go. I still couldn't be without Netflix! I LOVE movies!

Date of experience: January 23, 2017
Connecticut
10 reviews
25 helpful votes
Follow Edward P.
Unfollow Edward P.
Send Message
Share Review
Report Review

The movies offered on their streaming service are mostly quite old and new releases are only available by signing up for the DVD option (extra $$). Also, their list of new releases usually does not include the latest releases, and you need to actually know the name of the movie you want and search for it (it is usually there, just not advertised up front). There is no easy way to contact them (like so many online businesses these days). So, 3.5 stars on user friendliness, 4.5 stars on actual delivery of service provided (which is pretty good overall).

Date of experience: January 23, 2017
India
2 reviews
2 helpful votes
Follow Aziza L.
Unfollow Aziza L.
Send Message
Share Review
Report Review

Worst experience
January 22, 2017

Netflix continued charging my credit card even after cancellation. They said that somebody reinstated my membership but no emails or notifications were sent that the membership was re-activated. I just found out because they sent me an email that my credit card has expired.

Date of experience: January 22, 2017
India
3 reviews
0 helpful votes
Follow Leela P.
Unfollow Leela P.
Send Message
Share Review
Report Review

Great Service
January 22, 2017

They created a platform where you can get everything that is in your tv. It means all your programs and movies can get streamed at anytime. Their charges are fair.

Date of experience: January 22, 2017
India
2 reviews
0 helpful votes
Follow Christine P.
Unfollow Christine P.
Send Message
Share Review
Report Review

Great Service
January 22, 2017

I have had Netflix for as long as I can remember, and they have always gone above and beyond for the few times I've called them with question. I think prices are very fair. I get streaming and 2 DVDs/month for $15 with only a $2 increase over all these yrs. I highly recommend.

Date of experience: January 22, 2017
GB
4 reviews
7 helpful votes
Follow Alicia H.
Unfollow Alicia H.
Send Message
Share Review
Report Review

Awesome!
January 22, 2017

It has all the greatest movies and tv shows, you could watch for hours and never get bored! I love Netflix

Date of experience: January 22, 2017
Washington
4 reviews
1 helpful vote
Follow Mark T.
Unfollow Mark T.
Send Message
Share Review
Report Review

I love Netflix
January 21, 2017

Netflix is not just an entertainment and its my partner who always with me wherever i go lol. Quality Original series `s den none other than Netflix.

Date of experience: January 21, 2017
Netherlands
3 reviews
0 helpful votes
Follow Leo C.
Unfollow Leo C.
Send Message
Share Review
Report Review

Makes sence
January 18, 2021

Lots of good movies at a decent value; a place I go to when in need of some entertainment fro my spare time at home. Nice!

Date of experience: January 21, 2017
Massachusetts
3 reviews
1 helpful vote
Follow Randy W.
Unfollow Randy W.
Send Message
Share Review
Report Review

Wide choices... streaming works well... go online to browse titles is easier than using on screen browser (which is still pretty good). Sometimes the 'because you watched___' list is not well chosen, other times it finds you something great you would have missed -- so I browse them too.

Date of experience: January 20, 2017
Florida
2 reviews
4 helpful votes
Follow Susan C.
Unfollow Susan C.
Send Message
Share Review
Report Review

Not enough selection of intelligent dramas. Netflix is heavy on third rate zombie movies and cops and robbers trash. Yes the blockbuster movies are there, but nothing to feed your interest in extraordinary movies. Or even old "classics". Just run of the mill stuff here.

Date of experience: January 19, 2017

About the Business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
+46