Netflix

I am visually impaired and can only see large flat screen TVs as viewing devices and needed only one device connected to Netflix. BUT when I joined Netflix there was no assistance with choice of account, and I openned a standard a/c. Little did I know, that I should have openned a MUCH cheaper Basic a/c, which allows access to the one device. The Standard package is for multiple devices in the same residence. I had no idea!
I was paying £4 a month too much for 2 1/2 years. When I realised my overpayments, I informed Netflix, they flatly refused any refund (and I only asked for just one years overpayment refund). They gave me just one month credit. BUYER BEWARE, ETHICS HERE MUST SURELY BE QUESTIONABLE.? They showed me no compassion and no apology. A true, 'corporation first' run operation? The manager took a hands off approach.

I HATE "THE BECAUSE YOU WATCHED " THINGS THATS HAPPENING. I end up losing my actual categories and I end up with a bunch of because you watched crap. It sucks. The more I watch the more Netflix doesn't know me. Just because I watch one urban film, doesn't mean I want to be bombarded with urban films now. Im way more complex than that, I watch everything or anything, Netflix is making my streaming too "simple" and it's becoming annoying. I love documentaries but for some reason that category keeps disappearing, and replaced with because you watched... Which makes my documentary search very confined to whatever it was that I just watched... I ABSOLUTELY HATE THIS FEATURE AND I THINK WE SHOULD DO AWAY WITH IT!

I've had Netflix we're probably going on at least 10 years now. Started with the DVDs that came in the mail and it was always fun to see what was coming next, and to be able to build up your playlist and had the next one returned automatically when you turn to the current disc was great. Course DVDs as the case with most technology overtime, have gone on away for the most part in lieu of or in favor of streaming. I have Netflix free now through my phone carrier which is a pretty cool benefit, but I have no problem paying $10 a month for the service. My biggest gripe with Netflix is the constant reversion to standard definition vs. HD. I have called a couple of times and the claim is that it's my Wi-Fi, yet I have Hulu live and Roku and neither of those seem to have a problem with the HD streaming. And it's not pleasant to look at a standard-definition picture on a 60-inch TV-the quality is just quite poor. However the pros it most definitely outweigh the Cons with Netflix, and I will continue to subscribe to it. Especially since I have about 27 people in my family using my login and I've never had an issue with Netflix telling me that I've got too many devices connected

Netflix DVD rental used to be great. Great selection of movies, great customer service, great prices - you get the idea. The decision to split the company into separate parts - one devoted to streaming content and the other to renting out hard copies has not been good for those of us who would rather watch/rent dvds than stream stuff online. There are now a remarkably large number of movies simply UNAVAILABLE if you want to rent the dvd. Many dvds arrive in unplayable condition as well. But the biggest problem with the service now is THROTTLING, which is a deliberate denial/slowdown of service to users who return discs too quickly for NetFlix to make a profit from their accounts. This is a REAL THING, not tin-foil hat conspiracy craziness.

My account was closed for an extended period of time and when I decided to start renting again, I also decided to open a new account. As dvd renters know, the first month for new accounts is free. And what a terrific free month it was! Turnover on rentals was brisk. I'd mail things back the day after receipt. I generally found myself getting TWO deliveries from NetFlix per week. Which STOPPED shortly after the free month ended. Now, dvds I mail back seem to vanish into nowhere for days at a time. Getting them to ship stuff out is like a grudge match now. Look, if sending too many dvds out to folks is all that much of a problem, why don't they just change their rental plans? Charge a set amount PER DISC. I'd be more than happy to pay 2-3 dollars for each dvd I rent if that's what they want. But the way they screw around to try and keep profits up is really annoying.

The person on the online customer service said there was no way to lodge a complaint. I asked for the details of the complaints department and he said he would have to ask if they had one, and then confirmed they did not. This is the customer service team. The agent then had the audacity to claim they were a 'feedback-driven company'.

Netflix also produces psuedo-historical documentaries they pretend are based on fact but perpetuate know racist conspiracy theories. Apparently racist conspiracy theories claiming that brown skinned people stole northern Africa from black-skinned people and that the Greek queen Cleopatra was actually black is part of 'inclusivity'. There is no credible historian who believes these claims, which are racist against brown-skinned and white-skinned people, and xenophobic against Greeks, Macedonians, Egyptians, Arabs and the majority of north Africans peoples.

On another occasion, I unable to to use the service I paid for because because a thief was illegally watching Harry Potter movies on my account. I had to talk to three customer service agents including a supervisor, who at first told me there was nothing they could do to log everyone out of the accounts even though I had verified I was the true account holder. It was only after pointing out that they were now accessory to a crime that they suddenly discovered they did have the technology to do that after all and resolved the problem.

This whole account sharing is ridiculous. People have been paying this company money for years only to not be allowed to share what they are paying for. In my family we share the costs of streaming services so that we can all enjoy our favorite shows without feeling the entire burden of paying for all services. Now Netflix does not let you share, now you have to pay extra to share. So in a time when people are struggling financially Netflix thinks it's the best time to charge people for something they are already paying for. On top of that their two cheapest plans only allow you to watch on one device. So now we cannot share with out families and if we want to lower our monthly costs due to this new rule we can only watch on one device at a time. Netflix is limiting our options so that we feel cornered to pay larger amounts of money in order to enjoy their services. Netflix you want families to enjoy the content you create but only if they pay MORE for it, if we cannot pay more for it then we can only watch on one device. You used to be my favorite streaming service above all others but you only seem to care about the money and not the customers. I only hope that all other streaming services do not follow your example.