My husband has movies for him. My grandchildren's account have movies for them. We received a trial and will renew when its time. My husband is a truck driver and watches on phone computer and kindle. My granddaughters have a smart tv and works great there too.
If you can hunt someone down to help you they seem like they are inconvenienced to stop and attempt to answer you. I say the last 10 times I went there I left and went somewhere else. I don't even bother any more.The only reason I went before was it was easier to get to.