So I am into real estate and I was trying to get reliable date to purchase properties. They did give me a lot of data which seemed good. Then I looked up my own house and found out that they did not have my updated deed/mortgage. When dealing with real estate we cannot have incomplete information. So its not just nothing, but the data may not be complete.
The service they provide is decent, I was able to obtain the information that I was looking for without too much difficulty. Their user interface was easy to navigate. When I wanted to delete my account is when I was most frustrated, you have to go into the FAQ to find the route of cancelation, which is emailing their customer service team. The good thing is that the team responded in less than half an hour, but not allowing the user to delete it on our own terms is tool used to collect monthly fees because of customers not knowing how or following through with deleting accounts (my opinion). However, that being my only real gripe, I feel the service was everything that they advertised.
I've just begun using this app, but so far it Beats the hell out of checkpeople.com. I use them both, but I may decide to drop the latter, even though I'm getting it for $9.99/mo. In cases where I already know a lot about the person or location, they've been accurate and up to date. $52.44 for 3 months is a bargain.
I purchased neighborhood who about four months ago and paid for it every month $25
But as I write this review and think about neighbor whoI have to say honestly there's very little extra information for that kind of money where's the real dirt at neighbor who? Where's the real information at?
Many informitivie aspects but didn't have the information I was seeking on a particular property. However I had no trouble at all canceling my service they were very curtious and prompt.
When will I receive my funds return my $90.00 because I don't have it to lose thank u please I need it asap
Hi there Michael,
Thank you for contacting us.
We would love to resolve this for you.
Please email us at support@NeighborWho.com
I've only been a member for 7 days and they charged me 44 dollars. I was not informed that I had to cancel my subscription as soon as possible or they would sign me up for the monthly subscription. You guys can not do that! You can't just charge people and sign them up without consent! I also tried to contact them and no responses!
Hello Jen, We are saddened to hear you were not satisfied with your experience. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. NeighborWho provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account
If you require any additional assistance please feel free to email us at support@neighborwho.com attn: Heather and we would be happy to help.
I was billed $52.44 for several months on my credit card after just inquiring on their website. I did not sign up for this service (unless it was included in some small print somewhere). Their website and service offers nothing I can't get for free on other sites. They finally said they were going to issue a refund for two months. We'll see. I highly doubt it from a company with these types of practices
Hi there Barbara,
Thank you for reaching out.
Based on your review it appears that you may have signed up for our 7 day trial.
If the trial is not cancelled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
Please feel free to contact us at support@NeighborWho.com so we can assist you further.
I signed up for a 7 day trial for $1, limited to 50 reports. I set up a password, and it immediately did not work. Tried to email *******@neighborwho.com and received an ERROR 1015 screen that said I was banned from the site. I don't care about the $1 but the site should be shut down, owners prosecuted based on the other reviews I've read.
Hi Maureen,
Thank you for bringing this to our attention.
Please share an example of this message so we can further investigate the matter?
If you are located outside the United States the service will be prohibited from use.
Apologies for any inconvenience this may have caused.
Please email us at Support@neighborwho.com for any questions and or concerns.
I canceled by email in writing after I used for about one hour and provided inaccurate, already available free information. Then the site continued to charge me for four months after that.
To tired to fight them. Keep your coin.
Hi There,
We are sorry to hear you were not happy with the results of your search. Based on your review it appears we did not receive a request to cancel. We are happy to rectify the situation. Please contact us at support@neighborwho.com
Advertises a misleading free service to get your email address. You go through the sign up process to be surprised with give us your cc for $1 charge to then charge you $$ again in few weeks. Waste of time.
Hi Mark,
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Based on your review it appears we did not receive a request to cancel.
We are happy to rectify the situation. Please contact us at support@neighborwho.com
My phone was stolen and the individual I believe that took the phone was a minor. Using the PayPal account on my phone they signed up for neighbor who... To be safe I also reported all credit card lost or stolen... Reissued new cards and used on PayPal account in December. Trial membership for neighborwho ended in October. In Dec they deducted 44.86 off my card. I got new cards again and in January they took off another 44.86. I did not have the information to cancel the account since I didn't open it and was informed I needed the membership information. At that point I quit using PayPal and no longer purchased anything that required PayPal. I have requested a refund but have been denied. Don't recommend PayPal either. When I reported my card with them lost no other charges should have been allowed to come through. Neighbor who will find a way to take your money even when you didn't sign up for an account. Don't trust them.
Hi Rebecca
We apologize for the inconvenience this may have caused. Based on your review your PayPal account was used to create the account. We are happy to investigate this matter to provide the best resolution. Please contact us at Support@neighborwho.com.
This site did not provide any information that was already available to me on line for free. This site should be shut down! Warning, do not waste your money! Now I am in the process of stopping the service, let's see how that works since I was promised it will be easy to discontinue the billing.
I paid the $1 to look up a house I grew up in. Left it after that. 2 weeks later, 44.86 is suddenly withdrawn from my Paypal account by Neighborhoowho. Sent them a message. We'll see if it gets resolved but I didn't know this would happen. Judging by these other 1 star reviews, neither did anyone else. If the information is on the site that you would be charged again like that after, they need to make it big and apparent. It would be in their best interest to do so, you'd think. To avoid this sort of thing from happening. Yet, here we all are.
Hi Deidre,
Thank you for reaching out.
Based on your review, we see that you signed up for the 7-day trial.
We did not locate a request to cancel prior to your trials exhaustion, the account continued to renew.
We let you know on the sign-up page that each subscription package will automatically renew until you elect to cancel.
I am glad to see that we were able to quickly and efficiently cancel and refund your account.
If you have any questions, please feel free to contact us at support@neighborwho.com
Forces you to take a trial membership to determine if they actually have any information you can't get on the County Recorder's website. They do not and won't refund the trial fee, even though I cancelled within 20 minutes of signing up. Don't bother with this comapny.
Hi there,
Thank you for reaching out.
Our customers’ satisfaction is of the utmost importance.
If you are unhappy with our product, please email us at support@NeighborWho.com so we can take a look into your account.
We are always more than happy to assist!
I canceled the 7 day trial after 4 days because I got a ton of mis-information about myself, and missing info that is simple to verify. When I complained they didn't respond but they canceled my subscription at Paypal dated the DAY AFTER they charged me $44.88.
Never mind the poor customer service, much of the info they provide is wrong and basic info was just not there when it can be found easily by other similar services.
Neither phone number works, and no reply to my emails and request for verification of my immediate cancellation... Unless they rally fast, Neighborwho has heard the last of me. I would steer clear if I were you.
The side spent some time compiling information about a property, and then asked me to pay for it, which I did. I was expecting that a printable copy of the report would be e-mailed to me, but this did not happen. They get lots of information, much of it relevant, but overall the work is shoddy.
I think it is a scam, i paid $1 twice and $5 once for the same information, however it kept goinn on a loop asking for additional money without any results. Sad
Dear B,
I'm sincerely sorry to hear about your frustrating experience with our system. It's definitely not our intention to make you feel this way, and we are committed to bringing you the highest possible level of service. Sometimes glitches may occur in our payment platform that cause unexpected patterns, and we suspect that you might have experienced such a glitch. Please contact our support team at support@neighborwho.com immediately. They are eager to assist you in resolving this issue quickly. Provide them with details about your transaction, so they can thoroughly investigate and rectify the issue. We're committed to ensuring you get value for your money, and we apologize for any inconvenience you've encountered.
Best regards,
Heather
Customer Support Representative at NeighborWho
I do not know who these people are, but somehow they have been billing my credit card $26.89 monthly for nearly a year. I know I should have been more careful about going over my statement, but I have no idea how they scammed me out of this money. They claim it is a charity in Waltham MA I don't live anywhere near Massachusetts. I am so upset that this is happening.
Hi Wendy,
We are more than happy to assist with your concerns. We take privacy very seriously and would not provide account information held by a subscriber unless it is verified by our members or caller. We are happy to look further into your concerns so that we can provide the best resolution. Please email support@neighborwho.com
Answer: Trying to get my money back! Have tried to cancel and you keep charging.
Answer: They are a scam! If you google them you will find many complaints including on BBB and Trustpilot
Answer: On the web page they had laid out nicely and worded correctly to lead one to believe that their information was all that anybody would want so I purchased it and regret it
Neighbor Who has a rating of 1.1 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Neighbor Who most frequently mention credit card and customer service. Neighbor Who ranks 129th among People Search sites.
Hi there Sunil,
I'm sorry to hear you ran into any inaccurate information in your reports.
NeighborWho's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us by emailing support@NeighborWho.com