The kind of company that does not tell you fees upfront, then charges you almost $50. Luckily I caught this now rather than months down the line. Hoping that paypal refunds my money.
So I paid the 1.00 fee. And NEVER was able. To get anything snswered... so I canceled it. But... I see there trying to get $44.00 out of our account todsy... and of course. I can't talk to anyone on the phone
They Leach onto your PayPal account I never purchased anything from them and I'm getting charges from them I'm reporting them to the Better Business Bureau go back to whatever scam country you came from you lowlife piece of $#*!
HI Jim,
We apologize for any confusion regarding our subscription. When signing up for our 7 day $1.00 trial on, if the trial is not canceled you're automatically enrolled into the monthly subscription as outlined on the sign up page. We are more than happy to assist you with your account. Please email us at support@neighborwho.com
I SIGNED UP FOR THE 1$ SEARCH THEN I CANCELLED. THEY THEN IMMEDIATELY CHARGED MY CARD. UPON EMAILING FOR A REFIND 7 DAYS LATER STILL NO RESPONSE AND THEIR PHONE NUMBR LINE IS DEAD TOO.
Hi there Wolf,
Thank you for reaching out.
Our team is readily available to assist you with any matter, including billing issues.
Please reach out to us at support@neighborwho.com with the subject Attention: Shonila, including the full details of the issue as well as your account number.
Thank you.
We appreciate your patience and understanding as we work to address this for you.
So they take 5 - 10 minutes to "Compile" all the information on the person you are searching, all the while showing progress bars to make you think that they are gathering a lot of info. This also has the benefit to them of making the user feel invested so that when it finally says the job is done, you will feel that you have invested too much time and that they have compiled too much information to just walk away, so you are more likely to pay for the file they offer. Unfortunately, that is not how computers work these days. This should only take about 30 seconds for the largest file to be ready, don't be fooled by tactics meant to get you to open your wallet. I'm not going to complain that much about not telling the user up front that there are fees for the information, as this seems to be par for the course for most of these sites. I do however, find it suspicious and a deal breaker that they don't even let you know what kind of information has been found. Who wants to pay $20-40 only to find out that everything included is the old, incorrect information that comes up on every google search.
Pure waste of money. There isn't anything you cannot find yourself for free. The price is ridicules. Doesn't really help you in anyway unless you feel like giving someone else your money.
I never signed up for this service and started seeing a charge on my account. What the heck? I want a full refund this company is a scam and terrible.
Hi April,
We understand your concerns and would like to address them immediately. Please call us at 1-866-202-7417, open daily 6 am - 11:30 pm EST. We also have chat available 24 hours a day please feel free to click here to chat with a live representative today:
https://www.neighborwho.com/chat/
They make it very difficult to cancel and then you will be charged. You are supposed to communicate with them thru *******@neighborwho.com but they dont ever respond. This is a scam.
Hi Thomas,
We apologize for the inconvenience. We can be contacted by email, phone, and chat. Once the account is canceled you will receive an automatic email confirmation. We would like more information about your experience. Please contact us at 1-866-202-7417 we are open from 6 am - 11:30 pm est. Everyday!
The title of the company suggests that it will tell you who owns a property. It doesn't. Occasionally it did, but for most of the addresses I put in, it didn't.
I've attached their contact info for REFUNDING your costs... Good luck.(mine hasn't been credited back yet... and its been 48 hrs)
When you use services like theirs... it is for a specific intent... NObody likes to have their time & money wasted... After a good 5 minutes... they hit you up for fees... you believe they have ALL the information you're looking for... so you enter your payment information... and WHAT A BARGIN... 40% off... Hahahahaha
The information files are unlocked... and you're SADLY disappointed to discover... You've just wasted your time and your money
Let me just add their DISCOUNTED fee is STILL more than most other search services.
They DO allow you to file for a refund... Hahahaha... we shall see...
Final note: SAVE YOUR TIME... SAVE YOUR HARD EARNED MONEY... SAVE YOUR ALL AROUND SANITY!
I subscribed, it had the same info the county website had. Nothing I didn't already know. Cancelled membership and was charged additional months I never used.
Many informitivie aspects but didn't have the information I was seeking on a particular property. However I had no trouble at all canceling my service they were very curtious and prompt.
This is a scam. I put my own address in and it said no property found. Too bad they don't have a minus zero rating.
Pay for info you can obtain for free on other sites. Just another waste of time. After 5 minutes they ask for credit card
This is the most disreputable company I have ever been in contact with! HOW DARE they think that charging an exorbitant amount of money without your consent aside a very vague policy blurb where they never get around to telling you the exact monthly costs invovled and bank on the fact that someone like myself would forget--they aren't making money on their so-called "service" they are making on the backs of innocent people. Then, they have the AUDACITY to CHARGE ME AGAIN to cancel! I am furious! I think that I am acutally going to call my congressman (a friend) and go for their juggler vein--this is unacceptable, deceptive and, in my opinion should be illegal. I am sure there is some verbiage somewhere that protects them--no doubt, but how underhanded and preditory can somebody be? I saw someone make the comment that it was a great product for only $9.99---I got charged $87 for ONE month and then...the have the BALLS to charge me $14.95 TO CANCEL IT...now you tell me... that is despicable and underhanded and they should ALL be put in JAIL! What has happened to this world--I wish them nothing but ill!
Hi Deborah,
Thank you for reaching out.
We would like to look into this matter for you, as we do not charge to cancel.
Can you please email us at support@neighborwho.com we can address your concern.
Thank you for your attention.
Awaiting your reply.
Scam scam scam. Never use this site. Worst thing ever I am honestly going to press charges on them. Wth
I keep getting charged and i can't find the button to stop it. It's annoying and it's charging me 40 dollars.
Hi Jaziah,
Thank you for reaching out.
You can always call in, chat or email us at support@neighborwho.com
You can also submit a Cancellation Request from the "Contact Us" form on the website.
I hope this helps!
If you have any additional questions and or concerns, please email us directly.
We are always more than happy to assist!
When will I receive my funds return my $90.00 because I don't have it to lose thank u please I need it asap
Hi there Michael,
Thank you for contacting us.
We would love to resolve this for you.
Please email us at support@NeighborWho.com
I expected to get some information that was unique, but all I got was either worthless information or information that is free online everywhere.
Overview
Neighbor Who has a rating of 1.1 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Neighbor Who most frequently mention credit card and customer service. Neighbor Who ranks 129th among People Search sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leon, I apologize for any confusion or inconvenience. All of our subscriptions are recurring. We outline on the sign-up page that each subscription package will automatically renew until you elect to cancel. We are happy to assist you with your account please email support@neighborwho.com