NationwideHireUK.co.ukReviews 213

Do not use Nationwide Hire UK ever!
This is the first time I have ever given a bad review like this!
I organised the car hire weeks before my trip and decided to pay extra to hire a car from them specifically to take advantage of the home delivery of the car, as I live in a rural village. The day before the hire was due to start they contacted me to say that they didn't have a car for me due to unforeseen circumstances, but that I could pay extra to have a car delivered to my home from a local rental company, or I could go myself to pick up the car at this company (30 minutes drive away). I said that they had contracted to bring a car to me and they should pay any additional costs to do this, not me! They refused. All of this took a few calls back and forth and time out of my working day. As they refused to absorb the extra cost, passing it on to me I then told them I wanted to cancel the hire and would hire a car myself from the local firm 30 mins away. They let me arrange this and then phoned back to say they were refusing to let me cancel! So I now had two cars booked both of which I had to pay for. Fortunately the local car hire were decent and professional and let me cancel the 2nd car, The purpose nehind the car hire was to attend a friends funeral, and having to go to pick upm the car rather than get one delivered meant arriving late for the service (which Nationwide Hire were aware of).
Needless to say they have never responded at all over the last 5 months since my complaint and request for some compensation for the whole very unpleasant experience.

Incredibly dissatisfied with this service. I specifically asked about the congestion charge, and was told it would be covered since both drop-off and pick-up were within the zone. Despite that, they still charged me for it—plus automatically added a fine and extra fees. Same story with a parking fine. They were supposed to pick up the van at 8:30am but showed up late. Even though the rental period was already over, they charged me for the parking ticket and added their own extra fees on top. Total scam.

Don't rent!

Their delivery service is highly traitorous. We didn't get the car delivered as planned, they parked it 20min taxi ride from the agreed upon address and we had to pay for the cab ourselves, 60pound! They didn't even let us know about the change of address and it took us 1h30min to find the car because they couldn't even give us a specific new address about where they had parked it. A joke! Again no money refund for the 1h30min missed, the car ride or the holidays activities we missed because of their lack of organisation.

AVOID AT ALL COST!

Absolute charlatans & liars. Hired a Luton box van for a house move. Started badly in that they were late, couldn't get it on my drive and I had to take the driver to the train station as he was stranded.
Turned out tyres were low on air (dark at drop off) & had several slow punctures, when one blew stranding me on the m6 they didn't pickup the phone or reply to messages. Have to phone 3 times before pick up to get through, they were late to pick up and then held on to my deposit for 7 weeks lying about what they were doing and have now withheld over £200 for a tyre which is fair wear and tear. I will be suing.

DO NOT USE THEM!

They are cheap and that's what would make them appealing. But they have randomly taken payments out of my account "by mistake", admitted to it being an admin error, but haven't returned them.

They also say they have 4 working days to collect the van and this means that you're liable for any damages, even though you're not insured beyond your hire commitment.

Have a look through some other reviews as I'm sure others have had the same experience.

Don't get fooled by the cheap price, I would consider this company to be probably the most dishonest company around.

You will not get 100% customer satisfaction like the website promises. If you have an issue with the company's mistakes then you will be met with extreme sarcasm. I've come forward with my concerns about the company's mistakes and not 1 but 3 employees took offence to my complaint and were sarcastic and offensive. I was asked if I had mental health problems and that if I think money was stolen then I should call the police. Very unprofessional and I'm in complete shock from the way I've been spoken to when coming forward with my complaints.

The van was not picked up at the arranged time and day. It should have been collected on the day that I was still at my old address but they came 4 days later and they left the van in the parking spot of the new tennent who had a van of his own to unload. The new tenants van hire company had to move my van hire company's van and he told me to complain about this because it is very unprofessional. I've been charged a substantial amount that was taken from my bank without my knowledge and it's been put down as a van extension hire period.

Do not use this vehicle hire company… and if you do…. Make sure you write all about it when they screw you over.

I've waited before leaving a review as I had to get my credit card company involved to get my money back.
I hired a van in order to bring my nephew and all his belongings back from Holland, where he'd been studying.
On the morning of the hire (delivery promised for 8am), a succession of "we can't get access to the vehicle from the last hirer" kept putting off delivery until it was promised for 2pm. Definitely. That was cutting it fine for my Eurotunnel crossing but at 2pm there was still no van. I rang, only to find that the office closes at 1pm. It cost me money to change my Eurotunnel booking and cost my nephew most of his worldly possessions, which wouldn't fit in my car.
To make matters worse, a succession of NVR drivers rang saying they were just on their way from the other side of London (nine hours late). I told them not to bother as I was already at Folkestone by then. I then got a load of calls, two days before the rental period should have ended to collect the van I'd refused to accept.
In an email the next week, NVR promised a refund within 7 days but it never appeared. I eventually got my van hire charges back after raising a claim through my credit card company.
There are similarly named companies out there. For clarity, this is company number *******, based in Cardiff. The sole director is Funmilola Thomas.

I hired a van. All started well with it delivered on time, the van was ok, but not great. The issue comes with the collection. I have been waiting two weeks for the van to be collected. No date for when it will be collected despite calling them twice.

They hide behind their broker status and state the contract is with the hire company. Which in this case is Budget Putney. However, if you do a Director search you will find the directors of Nationwide hire Joseph Shukri CORY and Edward Shukri Joseph CORY are also directors of Budget Putney (BOUTAGYS HOLDINGS LTD).

Avoid.

Horrendous customer service. Tried to put in a complaint about a rude staff emeber only to be told i cant complin as the staff emeber IS the customer service manager so they wont raise my complaint or give an alternative contact. They replied to emails with emojis and the rudest replies ive ever seen from a so called professional company. Reported to trading stamdards only giving 1 star as cant give 0

Use another rental company! They do not send over delivery condition reports OR collection condition reports unless specifically asked for AFTER the event.

They will not issue refunds for days not used if an early collection is requested. If the hire period is extended they automatically take additional charges from the original payment method without permission.

We have now been charged £1200 for a minor scratch to the body of the Luton van and a minor dent to the end of the exhaust pipe!

All in all a shoddy outfit that I will not be using again.

I got a quote from their website but wanted to be sure it was right so spoke to one of their operator who took the payment. Following day I receive an email saying that to return it to where I wanted it would cost an extra £400. Trying to reson with them, since I was moving in 3 days, I even offered to return ot where itd be delivered, all I asked was to extend the hire 3 more hours. They refused and quite abruptly thw choice was you either pay or get e refund. Awful customer service, their customer service manager is useless. Asked to be called back by her and she never did.

As a company, YOU, are a shambles and total disgrace!
I hired a 7.5 tonne box van, booking was easy to arrange and your staff friendly... I thought great, that's the main thing done!
I was moving my elderly in-laws from West Midlands to Wales who had sold their home only at 2.30pm the day before you phoned me to tell me that the vehicle was no longer available and that you had no other similar vehicle!
I explained to you my situation and that my in-laws had signed the contract and agreed the date of the move with all other parties involved, I told you that they could face a £20,0000 fine if they didn't adhere to the contract or be left out on the street with all their possessions if I could not get a replacement vehicle, you simply said "sorry about that".
An apology just doesn't cut it, I only wish I'd read your reviews before booking with you as I've learned you have done this on many occasions!
To let people down at the very last minute, giving them very little chance of finding another vehicle within that short notice is a absolute disgrace.
You are a total shambles of a company that in my opinion should not exist!

Highly unprofessional customer service who while has taken my "booking" has indicated that he won't be able to "confirm" the van. Furthermore, as part of the booking he has charged my credit card, and will charge a cancellation fee of £ 42. Because they cannot do they work correct. The next day i hired from another company without any issues. This company is a SCAM. DONT USE THEM.

DO NOT USE NATIONWIDE UK
One star is way too many.
THEY ARE NOT MEMBERS OF BVRLA the industry ombudsman.
I hired a small van for 24hrs. Reservation E6EB7143 I used their delivery / collection service.
I specifically chose to hire it on a Friday so it could be returned the next day, rather than pay for a whole weekend hire. They did not collect it the next day, or Sunday. They phoned to arrange pick up on Monday, which they later cancelled. They finally picked up on Tuesday. They finished by charging me over £400 for an ‘extension' to the hire.
Marcelle, apparently the only person in the company that can deal with issues, will not take calls or phone back.

The day before my hire was due to commence, I was called by NationwideHireUK to say that my van had broken down but that they could provide me with a smaller van. I was also promised a refund for the price delta between the big Vs smaller van hire. Moving to a smaller van was a big issue for me, but I had no choice but to accept given the short notice.

But I never received the refund. I have tried to call them numerous times & nobody will help me. I raised a formal complaint case on their web site & have had no response whatsoever from that.

They don't care, & as far as I can tell, have no intention of giving me the refund they promised. It is very frustrating & unjust - that's why I've taken the time to write this review.

On 14th September ‘21, I booked a long wheel base transit van with Nationwide for 8.30 am Mon 20th through to Friday 24th 8.30am. I explicitly explained where we were to Andrew who I spoke to on the phone and he assured me that this posed no issue for their vehicle delivery and collection service. Just a moment ago on the 17th September I was advised by a representative of said company that the van would not be available until 3.30pm on the 20th September rather than the requested 8.30am. Michelle Spears / Spiers who I spoke to was very rude when asked to explain this lack of service and miss-selling and said it was because we lived in a remote place… the point being that they knew where I lived when I made the booking in the first instance. She then proceeded to cancel my booking in an angry way and was not prepared to escalate my concerns with her senior management or discuss a resolution beyond ‘take it or leave it'. This has left me massively inconvenienced, out of pocket and very annoyed that they can treat customers this way and get away with such shoddy service. Avoid this company at all costs.

Be aware, if you are thinking of hiring a vehicle from Nationwide Hire (NWH) as they sub-contract their vehicles from smaller independents and it would seem that they have little or no quality control over the vehicles. I hired a 2017 registered Luton Box van to move house and whilst travelling at 60 miles an hour on a dual carriageway, fully loaded a tyre suddenly went completely flat. It turned out that the tyre was 2 years older than the van and had 2 previous puncture repairs which had failed and burst the steel wires inside the tyre. This could have caused a serious accident or worse! NWH have repeated ignored my correspondence to claim back the £165 it cost to have the wheel changed and tyre replaced. The tyre should never have been on the van and was clearly an end of life tyre. NWH's customer service is non existent and since then we have hired 2 more vehicles from Sixt and their vans were brand new and customer service was excellent. I would not recommend hiring a vehicle from Nationwide Hire.

Avoid avoid avoid scam company!)
(Avoid avoid avoid scam company!)

This outfit are absolute deceivers Cowboys and will steal your money!

This is the experience I had last week,

A guy turns up an hour late in an extremely dirty van hasn't been washed in ages obviously this is part of the scam because it's harder to see scratches.

Next thing is I am asking for paperwork he tells me there's loads of paperwork which is also a Lie!

He walks round the vehicle takes a couple of pictures hands me he's rubbish little android phone to sign I ask him where the paperwork is he says you will receive an email after you have signed it.

The next day a couple of guys turn up about three hours late to collect the vehicle.

The guy walks around takes a couple of pictures well I'm busy doing something else,
He then has me hes Android phone to sign that I am happy I looked at everything on the phone there was nothing about damage or anything as soon as I sign with my finger he drives off very quickly then I receive an email to say there has been additional damaged picked up that was already on the vehicle!

So not only are the guys picking up and dropping the vehicle off liars and cheats probably on extra commission for doing this kind of Malarkey.

Done now trying to get me to pay for the damage of the vehicle side of stolen my £250 deposit and are now trying it on I'm willing to take legal action and go all the way I've got nothing to lose anymore.

Please read the reviews don't listen to the fake reviews this company is shady as hell!