Use another rental company! They do not send over delivery condition reports OR collection condition reports unless specifically asked for AFTER the event.
They will not issue refunds for days not used if an early collection is requested. If the hire period is extended they automatically take additional charges from the original payment method without permission.
We have now been charged £1200 for a minor scratch to the body of the Luton van and a minor dent to the end of the exhaust pipe!
All in all a shoddy outfit that I will not be using again.