Rachel D.

You will not get 100% customer satisfaction like the website promises. If you have an issue with the company's mistakes then you will be met with extreme sarcasm. I've come forward with my concerns about the company's mistakes and not 1 but 3 employees took offence to my complaint and were sarcastic and offensive. I was asked if I had mental health problems and that if I think money was stolen then I should call the police. Very unprofessional and I'm in complete shock from the way I've been spoken to when coming forward with my complaints.

The van was not picked up at the arranged time and day. It should have been collected on the day that I was still at my old address but they came 4 days later and they left the van in the parking spot of the new tennent who had a van of his own to unload. The new tenants van hire company had to move my van hire company's van and he told me to complain about this because it is very unprofessional. I've been charged a substantial amount that was taken from my bank without my knowledge and it's been put down as a van extension hire period.

Do not use this vehicle hire company… and if you do…. Make sure you write all about it when they screw you over.