Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I ordered a few things, got a tracking number and everything, the tracking shows some bogus $#*! the customer service is horrible. Im gonna make sure everyone i know on Facebook never orders from this company.
NEVER RECEIVE MY ORDER
I have ordered ref number J************** on 01-01-2016. They claim on their website that I should receive my order within 5 working days so that mean I should receive my order by Friday 01-01-2016 I am going on my holidays to Dubai on 12-01-2016 so I rely on Nasty Dress website but unfortunately they let me down and I am still waiting for my parcel.
They also sent me tracking number on a link that doesn't work either. How come they are running this company? Who is accountable for this?
I am really disappointed with Nasty Dress and I am never going to uses their services.
Thanks
Nafees
Dear Nafees F.
Thank you for your recent comment.
First, I want to offer my sincerest apologies to you for the issue.
We did shipped your parcel out to the address that you provided to us.
And we had contacted you for the details, please keep communication with us if you have any further concern.
Best regards,
Customer Service
I ordered 6 different items and four of the six were not bad only two were okay. Two were okay smaller and bad stitching and the other two were not something I would choose to take if they were free.
I understand bad stitching small sizes but these was so beyond what the picture said it looked like. I just cant be bothered to return them or if see if its worth the hassle id return only to which cost forty altogether. I have uploaded photos I took and the pictures they had on there website the pictures are not great but the pink is so bright and the both pieces are so see through. The red dress ill post is much shorter then original pic.
I spent 100 dollars for this order. I am 5"9 160 and i ordered all large the one size fits most were snug but id still wear.
Dear carley,
Thank you so much for informing us this issue.
I would like to start off by telling you that we are so sorry about this issue.
This issue had been confirmed and we had arranged refund to you.
If you have any further concern, please feel free to contact us at https://support.nastydress.com/ticket/ticket/index
Thank you for your understanding.
Best regards,
Customer Service
I ordered a cheap dress at the beginning of September. Within 2 days, I had received an email saying it had been shipped. 1 month later, it hadn't arrived, so I chased Nasty Dress. I was told delivery could take up to 45 working days so wait until November to contact them if it hadn't showed up. I did so and was told delivery could take up to 60 working days. I contacted them again in December and was told to check with my local post office if they didn't have the package (impossible to make them understand that the Royal Mail aren't the only company to deliver parcels in the UK). I insisted on getting a refund and they offered to ship the dress again, telling me I could only get a refund for about half what I had paid as I had not taken insurance when placing my order. I told them I wanted the money and they replied the payment had been sent but would take 7-25 working days?! Seriously... I send monies overseas all the time (not just mine, clients') and have never heard of such a delay. I will now wait until February and then chase them again: I am seriously worried I am never going to get a refund. Note to self: use Paypal next time.
Dear Helene,
Thank you so much for your important feedback.
We regret any issue that you had mentioned.
We have contacted you with our solution in the email, please check and reply to us.
Thank you for your support and understanding.
Best regards,
Customer Service
I orderer two pair of shoes, two tops for me and a hoodie for my boyfriend. All the items looked exactly like the pictures, but one pair of my shoes actually broke the first time i put it on. It wasnt as bad and you can still use it without people or even yourself noticing. And i just LOVE the other pair.
They are all small in size so take a bigger size, regardless what you're buying.
I ordered from this company and not only did it take more than a month for my items to be received, once I received them I was in total shock. The sizes not correct at all, the material is once step up from burlap, and the quality is like I hand made the items myself (I don't even sew on buttons). I want a full refund of my $117 and I want to know how to return these items and how long it will take for my refund. I am also reporting this company to the better business bureau.
Dear Barbara,
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that we cause.
We would like to resolve this problem for you, could you please message us with the complete order number?
We looking forward to hearing from you.
Best regards,
Customer Service
Im vary satisfied with the product and service i have recieved from NastyDress and asst. I have been trying to rekindal the love between my husband and i for a few years now. I have been looking for some thing sexy and stylesh, that fits just perfect. I was online one day and came accross NastyDress web site and checked it out. I found just what i have been looking for! Thanks
Ordered a pair of heels that arrived fairly quickly, but the product itself is awful and CHEAP CHEAP CHEAP! The heels arrived with some sort of glue on the toe and edge. There was some random square patch sewed on the side of the shoe and even that was poorly done. The zipper on the back of the heel is unaligned and the sole of the shoe is about to fall off! I tell them I want a refund and what do the do? Offer a 6 dollar coupon! F that! They can shove that coupon where the sun don't shine because I would never waist another penny on their merchandise. NEVER EVER buy from this site.
Update: They sent me an email saying they would refund me. I can appreciate that. Thank you.
Dear Audrey,
Thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened.
We had arranged full refund to you, please check at credit card.
If there is any further concern, please feel free to contact us at https://support.nastydress.com/ticket/ticket/index.
Best regards,
Customer Service
Hi my reference number is RC*******NL. Where is my order? Where is my order? November 27,2015 I was at the vas ordered goods worth 42 euros. Now is 01/04/2016 and I'm still waiting. I am not satisfied with the communication with customers, all the time from you can not hear anything. It was a gift for Christmas, but I did not next year. Phone numbers or chat does not work on you. I am not at all satisfied and obviously you do not order for you anymore and you can not give good references. I will be glad when we learn when it comes ma complete order. Thank you Svetlana
Dear Svetlana,
Thank you for taking your time to write your review.
We regret for all the inconvenience that we cause.
Your parcel had been shipped out and we had provided you the parcel status, please keep communication with us so that we could go ahead.
Thank you very much for your patience.
Best regards,
Customer Service
I ordered a herringbone vest, similar to the JCrew one. It is not the same as the picture. The zippers are completely different and cheap. The measurements, as many other people say, are wrong. I compared measurements to another vest I have and it matched. Then I got this vest, tried it on, and it would fit my 7 year old niece. I'm 5'1", size XS or petite XS, 0 or 00 in pants, and I still couldn't wear this vest in size Small. It's so short. It arrived with strings already coming out all over the place, falling apart. I'm so disappointed. This company should be sued for false advertising and taking people's money. The only thing I can say that turned out better than expected is the shipping time. It didn't take months, like it did for other people.
Dear Molly,
Thank you so much for your recent review.
We have sent you an email with the resolution, please check and reply to us.
Best regards,
Customer Service
I ordered three dresses and only got two. On the website they look nice when they came in the mail was two pieces of cloth I wouldn't use to wipe $#*! off my shoes. This site is cheap and horrible and I want my money back! Now they too my money and now am stuck with two useless piece of cloth! $#*!ing $#*! bags these people are! Am pissed
Dear Charm W.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.nastydress.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Customer Service
I ordered a jacket (present) in November, 1 month later & no email or contact! I went online to the support centre & got a quick response that due to popular demand my jacket was waiting to be restocked! At this point they had been quick to take my money & the birthday had passed so I replied... thanks for quick response, but in future it would be good to let your customers know this sooner! Finally today, almost 2 months later, I received an oversized, poor quality jacket which I can't do anything with! I'm currently waiting a reply, but after reading other comments here I'm not hopeful. I recently ordered a similar jacket from 'everything five pounds' site & the quality was great with superb customer services (quarter of the price I paid nastydress)! Good luck if you're still waiting for your items. So dissapointed & dissatisfied
Dear Louise P.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards
Customer Service
I order recently what a mess!. Cheap cheap material. Can somebody tell me how to get to costumer service.? Need a refund. My money back., this company it's a joke. Nothing by bunch of Asian thieves.
Dear Gilda s.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.nastydress.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Customer Service
Ordered coat or my daughter in large, it just fits size 10 and arrived with ripped seam, tried getting a refund, but they won't do anything without a photo, which no matter what I try won't send. Think I'll have to cut my loses but please DO NOT DEAL WITH THIS SITE. Very tempted to contact trading standards
Dear Sue A.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please rest assured that we will contact you to solve this problem together.
Thank you very much for your understanding.
Kind regards
Customer Service
I order three shirts on Dec. 2 of this year and still have not received my order. I don't know where it is and there is no way to really find out and get a hold of them. This is a joke of a website and i will never order from here again.
Dear Cassandra D.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Customer Service
Where is my order i paid for this over two months ago! Is this guy taking the piss. I know it's drop ship website but come on this is way out of order. Everybody should contact the bank to get a refund. Shut this guy down.
Dear Pissed O.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Customer Service
NEVER EVER BUYING ANYTHING FROM HERE AGAIN I GOT A MAXI DRESS WHICH DIDNT SAY IT WAS SILK AND ITS DISGUSTING DOESNT EVEN FIT AND TWO TOPS FOR MY MUM SO RUBBISH AND A MAXI DRESS AND TOP THE QUALITY IS APPAULING! JUST TO GRAB OUR MONEY AND GIVE US BOOK CLOTHES! ALL DECEPTION!
Dear Dardan S.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.nastydress.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Customer Service
Got long one for my mum. They got measurements completely wrong, doesn't even slightly fit and cheapest nastiest material ever. No lining and bad stitching! Gutted! Waste of money completely. Only fit for the bin!
Dear Zara B.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please offer us the valid order No. Or you registered email so that we could contact you to solve this problem together.
Thank you for your understanding.
Kind regards
Customer Service
I ordered two bathing suits on August 20th/15 and it is now December 28th/15 and I STILL haven't gotten them. I have tried complaining to them by "sending them a ticket" because that's the ONLY way of getting ahold of them and they never respond. Never buying from this site again. I want my bathing suits or my money back.
Dear Vanessa F.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have checked you tickeds and our colleagues replied you and please rest assured that we will contact you again to check the status.
Thank you for your understanding.
Kind regards
Customer Service
I reported this scam of a website to the Better Business Bureau. My order has been "processing" for over 2 weeks! They have already taken the money out of my account but have not shipped my order! This is straight up theft! Customer service is non-existent so I was forced to report them. The only response you get from them is automated bullsh*t. If they get enough complaints, the BBB WILL shut them down. It only takes a few minutes to file a complaint. Hopefully, I get my money back.
Dear Roxanne G.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Customer Service
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Find women's sexy clothes, dresses and accessories for great prices at Nastydress.com.
Dear Michelle D.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Please note that your order could be tracked through the tracking website and we had contact you about the information.
Thank you very much for your understanding.
Best regards,
Customer Service