NAPA Auto Parts

I placed an order for 2 NAPA Response shocks online for in store pickup. The items were ready quickly and the price listed plus tax was reasonable. I decided to check my bank information for a deposit made that morning and saw the amount removed from my account was over $13.00 more that the sale total. There is no one at NAPA you can call other than the store manager you are doing business with. I spoke with him and he said it must be a charge from your bank. I verified the charge at my bank and it was indeed from NAPA. I cancelled the order and a credit was issued to my bank for the exact amount so it was in fact from NAPA. Guess they didn't plan on me checking my bank information. I wonder how many times others have been charged the additional amount and didn't know? I will not do business with this company without verifying the charges from here on out.

Horrible process (or lack thereof) to return items to recapture the vastly inflated core charges that are charged upon initial order. One would think that for items requiring return of core, there would be an auto generated process that provides both a return authorization as well as an address and/or shipping label. The only option is to call them, but I do not have time or patience to have to phone them to effect a process that should simply be accomplished online. I will no longer do business with them.

Bought CV axle online. When I received the part it came broken grease everywhere and balls running around the box. Called customer service to explain my misfortune and was told to. Contact local store which I did for replacement and was informed there that because the part was out of state that I would have to pay freight of $31 dollars to get the replacement. I blew up then and. Told the employees there why would I pay anything for a part that I got damaged it doesn't even make sense.So I still have the defective part and now waiting on a return label to mail out the defective part and get my money back. First and last Napa experience.

I contacted a NAPA auto repair shop to get an estimate on splicing a gas line that had a pinhole leak in it, because a new gas line was no longer available. The shop refused to give me a quote citing "safety concerns". They said they would not do it.
Then, my question is why does NAPA sell kits retail to splice/repair leaking gas lines, yet refuse to do the job?
Are they selling a product that is unsafe?

I see that the company doesn't respond to reviews. I had a bad online ordering experience but it's apparently not worth the time explaining it. This company is horrible and their IT persons are lazy and quite possibly amateurs.

Not sure why but I have been to a few Napa stores. The people that work for Napa are usually unhelpful and make u feel unwanted. The return policy is non existent, and the company never does what the promise to do. If I could rate lower than a 1 star u bet I would

I was not allowed to purchase an oil filter from Raymond 07/02/2021. Raymond told me I had to buy 6 filters. I asked him for his supervisor name and he only gave me Mike's first name. I have purchased this part number for years at 1 oil filter at a time.

Bought a battery within less than 1 year the battery was dead. I took my car to have a full electrical system check and turns out it was a faulty battery. I had lost my receipt over the 7-8 month period and they refuse (as a company) to resolve this issue even though its THEIR battery that only THEY sell and has a born on date directly on the battery. I have called customer care 3 times and have repeatedly promised a call back from regional, then the district managers that have had no courtesy to actually call me back... Three weeks later here I am still trying to resolve their faulty product

I ordered two products separately online which was no problem. Then when I got my credit card notification of charges, the amount was way over the actual purchase price. When I called to find out why they said 'they're just pending charges, when you pick up and process the order for check out at the store' the correct price will go to the card in about two business days'. What kind of bs is that. The purchase price on the order is what should show up on the credit card, pending or not. How can they have any random amount they want sent for processing to a card. Just make sure if you do order online that you check to make sure the order price on your invoice/receipt is what was charged. I don't have time for this nonsense of having to keep going back to my card to make sure it gets billed right.

Order part online came out to 128.30 had it shipp to the store which was free to do so the initial pending charge was correct receipt I have from local store is correct but what they submitted to my bank was for a higher amount then the agreed up on price.don't do business with online version of Napa go to your local store to order they doing some crooked $#*!.

If I could put negative stars I would. Workers are $#*!s & are only there to be with their friends. Customer service was trash. I asked for a car key battery and instead of helping me find out what battery I needed, they told me they didn't know what battery I needed. If they don't know how to figure it out... I certainly don't. So now I guess I just have to wait for my car key batteries to die and then I'm completely screwed. Will never go back again. Would rather waste gas and time driving an hour for auto parts than this $#*! hole.

Every time I go in they act like they just want to go home, since they are so pathetic they don't even make sure they are giving me the right parts. Fuel pump-wrong, alternator-wrong, belts- I don't know yet because I have to keep running back to switch out parts. I'm not going there anymore, I've never written a bad review but these guys are the worst I've ever seen. Go to a different NAPA or just a different part store goodness.

Fuel injector for chevy v6 had bent pin causing miss from day installed. NAPA store on cf hawn freeway in seagoville tx refused to warranty 2 yr old part with 3 year warranty... said i should've come back sooner. Same store sold fuel pump for classic roadrunner that didn't last 50 miles. NAPA quality control in the toilet these days.

Ordered an ignition coil for in store pick-up. Get there, part not there. Come back and pick up part. Get home, wrong part, even though I put the make, model and year in when I ordered. Call up, told right part was in store all along but almost three times the cost. Bait and switch. P

Sent two axles both destroyed in shipping process from poor packaging. No measures taken to protect splines or threads. Never had an issue from a company like this. It's like they searched for the lousiest used box available and threw, yes threw it in there. Second one arrived with end sticking out, UPS didn't even try to help with that one. So here I am 18 days out since original purchase and car is still on Jack stands, thanks NAPA! I got a refund for this one and bought one at dealership in person. The other one was shipped to me with no issues, go figure.