Napa c.

I was forced by T-mobile/Sprint to give up the phone I had because of the new 5g service. -Even though my phone was 4g not a 3g. They sent letters, texts and emails saying that the new phone would be free and that my plan was going from Sprint to T-mobile. Now they insist that I am still under Sprint. I had no problem getting the new phone they offer, (most of the phones they offer for the free replacement are crappy ones that get bad reviews) however, I feel the phone is defective because the battery keeps going down too fast even when I'm not using the phone. I tried to get a replacement because the phone was only used for 4 days when I tried to bring it back in at two different stores. They refused to give me a new one and said I have to file a claim(lied and said they didn't have ANY of the phones on the free replacement list). I called customer service and now they said I have to pay a deductible even though it should be free under warranty replacement and they want to do it under my insurance plan. When I got the insurance I asked how much total it would cost and the sales person said it was only $16.00 a month. He Never told me there were deductible charges as well. I have argued with about 6+ reps on the phone(I lost count). Spent an hour with first rep who finally told me they would send a new phone for free then he put me on hold to enter the info at which time he hung up on me before confirming everything was settled-never called me back like they're supposed to. After being on the phone for another almost two hours trying to get to and talking with another rep, they now refused to replace the phone for the same one for free, under warranty without a deductible. Then they had the nerve to call me back insisting they wanted to do everything they could to help me out because I said I was going to another carrier and again said they would replace only if I paid the deductible. They are also charging me for insurance for the entire month of cost (after 4 day days) even though I told them to cancel the plan under false pretenses. I was perfectly happy with my old 4g phone and would not have replaced it but now because they won't replace the new defective phone for free like they initially said; I am stuck with a phone I can barely use, that keeps running down the battery by the end of the day, 43%+ in less than 8 hours (even when I made no calls, no text, not using video and was only on web for about 7 minutes) which means I can't use it as a normal person would. AND They shut off calling service to my old phone before I even got a replacement so I never had a choice in anything.
If you're going to pay for a new phone, go with someone else because these goes won't replace your phone if it's defective within a warranty period from date of purchase/replacement, you lose it or crack it without making you pay for the $16/month insurance, plus deductible and a week or two for a new one. 7 years with these jerks and this is how they treat you all because they want to use a phony 5g service and give out crap phones to make up for the inconvenience. So all I can do is report them to the FCC, file complaints with local news stations, let family and friends know and put out as many reviews warning folks when I can.

Used to be great at finding new events and groups. Now I can't find anything. Even when I know there's a group or event that exists, it doesn't show up in any search that I use. Dates are all over the place instead of in chronological order. I put in my area for a search and it comes up with other states! I'm missing so many opportunities it's so disappointing that they kept changing what wasn't broken and made it a useless social site. Very non-user friendly. And not one single event comes up in a search que that matches any of my dozens of interest categories.

I ordered two products separately online which was no problem. Then when I got my credit card notification of charges, the amount was way over the actual purchase price. When I called to find out why they said 'they're just pending charges, when you pick up and process the order for check out at the store' the correct price will go to the card in about two business days'. What kind of bs is that. The purchase price on the order is what should show up on the credit card, pending or not. How can they have any random amount they want sent for processing to a card. Just make sure if you do order online that you check to make sure the order price on your invoice/receipt is what was charged. I don't have time for this nonsense of having to keep going back to my card to make sure it gets billed right.