Raymond S.

Had a number of transactions with Crutchfield, and each was executed perfectly from ordering to fulfillment to delivery. I also note that their pricing has been much improved over the years, and are now fully competitive with other vendors that lack both the accuracy and dependability of Crutchfield. Highest recommendation.

Horrible process (or lack thereof) to return items to recapture the vastly inflated core charges that are charged upon initial order. One would think that for items requiring return of core, there would be an auto generated process that provides both a return authorization as well as an address and/or shipping label. The only option is to call them, but I do not have time or patience to have to phone them to effect a process that should simply be accomplished online. I will no longer do business with them.