NAPA Auto Parts

I wanted to see what the shipping would be on a $2 item and because the damn website jumps around when loading I miss clicked on the PayPal button and spent $10 to ship a $2 piece of plastic. On top of that there's no way to cancel the transaction. This is the last straw in a pile of BS from Napa over the last year. They have lost my business for life.

Reading so many negative reviews significantly influences my plans in the future to use NAPA. This is disappointing. My initial impressions of Napa had a good reputation. I was wrong. NAPA, you have a problem!

I ordered some booster cable clamps online to pick up at the Norfolk, NE store the price I was given was for $10.69. When I went to pick up they wanted to charge me $13.36 when I tried to show them the email showing the correct price counter person gave me some ridiculous explanation that the price quoted is for participating stores. Real smart they would rather quibble over a couple of bucks instead of making a sale. If I were you I would not waste your time doing business with these geniuses.

The only reason I ordered these items from NAPA was because they were in stock and their site said free delivery next day for orders of $35. Three days later I still have not received my order. Will not be ordering from them again!

I tend to maintain older cars including a 1970 Cougar and NAPA has historically been a very reliable source of good quality parts. I recently stumbled on a website issue on a promotional item with wiper blades and free windshield cleaner when purchasing a pair of wiper blades. The promotional only works if you buy the exact same pair of wipers, not different lengths (driver side, passenger side) like found on many modern vehicles. When I visited the store to pick up my items, they were unable or unwilling to honor the promotion--they were mostly high school or college age who don't seem to know about cars or business. When I contacted their support, they dismissed it and closed the ticket. The same promotional came up 6 months later with the same issue. Its apparent their web designers never change their own wipers. Either way, small issues like this can reveal deeper issues with their organization, so I am using other suppliers currently.

Ordered wiper blades on line would not let me pay online during check out they were shipped to store. When i went to pick them up was charged more than my online price shown. I was told oh we can not honor on line price. All the parts they have are priced high and made in China, never again will I got to this outfit bait and switch prices. I contacted NAPA thru chat was told to call 1 800 number called it they told me they were going to call the store and call back they never called back I hope to see them go out of business soon

Small town stores seem to have better educated and more knowledgeable employees. Male or female doesn't seem to matter.

I called the Ridge to River store about Craftsman OBD 2 reader for stated price of $42.28 on Wed, then called back Sat and it had come in only the price jumped $22.78 from the one stated at NAPA online. Was told I had to incur shipping costs. The receipt I got was manually rung up as it did not include my debit card info nor was I required to sign a copy. I'm thinking about applying for cashier position so I can start writing my own paychecks too! Now I am forced to choose between keeping a hard to get item or returning it over price dispute.

My name is Eddie. I live right outside of Woodbury N.J. I was is my local NAPA location this past weekend and was helped by Rob (whom I presume is the manager of this location), and I wanted to compliment him and NAPA on a job well done. Rob was extremely helpful and knowledgeable, and is an all around good man. NAPA is blessed to have Rob as an employee, and I'll be returning to this location in the future for the things I need.

I get nothing short of first class service with a smile and they work hard finding the parts I need and if they don't have it stocked it's here the next day by 11 am great job guys will be doing buissiness for many years into the future thank you very much

Ordered some air filters online with a company credit card as a guest on their website. Didn't set up an account since I so rarely do business with them. Called and emailed customer service to try to get a copy of the invoice for the order. After speaking with several reps, I was routed back to the original number I called to ask for some help. Apparently nobody in accounts receivable is responsible for helping customers with these problems. Pass the problem on to someone else appears to be the way they operate. Utterly worthless. One star is one too many.

If you come to the store you'll be spending five times what the product is worth online also if you go in there and encounter a white guy with really high shorts and about 45 50 yrs old at the right of the counters this guy will tell you something isn't there and not even offer to order it. Just because he doesn't like the way that you're wearing your pants or something. This guy has done this every time I've gone into the store. I will make it an effort to never buy anything from the store again. I hate napa. This place is doomed because of the internet.

I purchased a car battery from NAPA (I should have known better, I know). I called to ask them what the battery's Ah (amp per hour) is. Very basic question, right? The guy had no idea. He said that he'll transfer me to the technical support department. I had a feeling that he's going to disconnect the call, but I gave him the benefit of the doubt. I asked him "are they working now?"
He said "yes". He transferred me. What do you think? Did they work after he transferred me?
Of course not... I should have Googled NAPA before purchasing... that's on me!
ALWAYS Google before buying, ALWAYS!