NAPA Auto Parts

Ordered a set of ceramic pads and rotors on August 6th 2021 online from NAPA. Installed a week later. Contacted them October 29th 2021 because rotors are already pulsating from warpage and the brake pads create way too much dust and constantly keep my wheels covered in it. They just said sorry, nothing they could do for me. I went there to get the good stuff, but all I got was the good f*****g. Back to Autozone I go!

Their parts are over priced, quality sucks and their district supervisors are a joke. They wont answer emails or phone calls half the time. If you ha e a problem your immediate supervisor will just blow it off and nothing will be done about it until it's to late and you wind up either fired or demoted from manager to counter sales with a drastic pay cut and slash in hours. They do this so you will quit then it takes a month or more for them to get off their $#*! to update the system so you can get your 401k out to invest in your new company's 401k system they always have a excuse. Total bull$#*! dont go there for parts.

Bought floor mats that didn't fit my vehicle. NAPA blamed it on me for ordering the wrong floor mats, and said the ones I ordered are for trucks with 5 lugnuts not 6 like my truck has. When I purchased them, there website said nothing about the number of lugnuts. Now they will not refund me to total purchase price. I am only getting 50% refund, due to their "shipping and restocking fees". Horrible customer service. Do not buy NAPA. Spend your money somewhere else.

The shipment was late, and when I got the box, they only shipped the socket and NONE of the 6 spark plugs I ordered! My car needs new spark plugs asap so every hour delayed has a significant effect. Called customer service, the customer rep was extremely rude! Asked for a manager, she transferred me to a line that just rang forever. Second one I talked to said there is nothing they can do. WTF? Seriously, do not buy from this place!

If you place an order with NAPA online for store pickup with Paypal - be very careful. They have a tendency to switch to "ship to home" without telling you and charging you a fortune for the privilege of having to wait several days to get the item. Case in point - $9.99 oil filter that was in stock at a store 10 minutes away. Placed the order Friday afternoon for pickup from the local store with Paypal and the payment message popped up that I would receive the item on Monday for $34.86. Called to cancel within 10 minutes and they first couldn't find the order in their system and then said moments later it was too late - already being shipped. Can you say rip off?

Then argued by texting for another 15 minutes, claim 4.9 star review i give you a 10 argue mental issues, a 1 for customer service have a good day so much for brick and mortor went to ebay no argument

I ordered a part that was discounted. The order went through, my credit card was charged then my order was canceled. Was on hold with customer service for over 45 min and that's after I was transfered to several other people. I was told I can go to my local Napa store and purchase the item but it would be at full price not the discounted price online.

I returned a gasket paper rool in its original packaging and was charged 25% return... WOW what a rip-off!

The reason i was returning it was because another supplier had the same product at $10... napa price was $31... not only are the ripping you off with the 25% return they're price gouging you with the product...

Ill never buy there again. And I'll make sure everyone i know doesn't buy there either.

Business like this need to go under for true fair pricing company's to come in and replace them.

I purchased adopted One brake pads for all 4 wheels. I didn't get 6,000 miles out of them, all pads the corners wore completely out they wouldn't give me my money back said it only had a 90 day warranty paid 159.00. DON'T BUY auto parts from NAPA they sell Chinese defected parts.

Have been in the post falls store 3 times looking for parts and the customer service person did not seem to care about customers at all. Nope dont have it and even though there was no other customers in the store did not have time to look.

I purchased body molding they didn't have it would be over a week to get. I went out to my car and looked online. I could buy the same thing for 5 times less. I went right back in and asked for a refund they said I had to pay a $38 dollar restocking fee for an item I never saw and they never saw. If it was on order then it had only been on order for 4 minutes.

Bad place to do business beware!

My van starter went out today, so I had to replace it. I went on line to my local Napa store, about 5 minutes from my home and ordered a starter for same day delivery. Purchase went through fine and I flagged it for same day delivery to my home. Waited all afternoon for this delivery which never happened. I called the store and was told they don't have it and will need to get it from another store and now won't be delivered until tomorrow. I should have just got a cab ride to my local Auto Zone. I'll never use Napa again. No Work for me tonight, no way to get their. My job is 2 hours away, and I'm not paying a cab fair for that.

I ordered 4 items online in May. 3 were delivered to my house, but 1 was shipped to a NAPA store in Houston. I don't know why, since I live in Virginia. Several emails and phone calls later, unable to get resolved. Customer support phone calls were very staticky and personnel (India?) were useless. It's now August. I paid for 4, but got 3. I'll never order from these idiots again.

I've spent a few hundred dollars here over the last couple of months, but no more. I asked for refrigerant for a vehicle and they directed me to buy an expensive can. I did and it was the wrong type, but they would not refund my money because I had tried to connect it to the car's a/c system. I had to remove the plastic bands holding the hose to the can and the manager said he couldn't resale it. First, its false and irrelevant. You could mark it down to cost and someone would be happy to get a full new can at a discount. Second, their sales staff directed me to this specific type which is their error in their advertised field of expertise. You can say what you want about other stores (ex. Autozone) but the customer service of other stores are miles ahead of NAPA. Spread the word, napa is not to be trusted.

I work at a automotive shop and understand about core charges. Basically the core will be returned for credit and you will be refunded. However Napa said they are repurchasing the core from you and will not credit your GST and provincial sales tax. That is 12% what if hundred dollar of cores. They say is normal. I sell auto parts and We refund the taxes on cores. Images how much they charging their retail in taxes thousand of dollars plus they are probable claiming the input tax credit from revenue Canada as they do not separate the cores.

Every time I look for auto parts and I look on Napa it is like 10 times more expensive and I'm not even exaggerating. For example I just looked for an alternator for my vehicle and it was a $197.99, I looked on Napa and it was over$800. I'm waiting for this company to go bankrupt because I don't understand how people can buy stuff so severely overpriced, you're only paying for a name.

Twice now I've tried to get napa rebates. I received the two cards which were supposed to be worth $20.00 apiece. After registering them online the website didn't give me any sort of pin number, so I wasn't able to use them at all. I tried to contact this website, but no response back. After being faithful to napa for decades this is very discouraging to have these so called wonderful rebates impossible to use.

I'm a mechanic who was fixing my neighbor's van. I diagnosed his battery as bad. It was under napa warranty so I sent him up there to exchange it. They tested it and said it was still good and talked him into buying a 300 dollar alternator instead. He decided to believe them and not me and low and behold I was right but napa still refuses to exchange his battery. The warranty is not honored they lie and say your battery is still good when it's not and now they won't even return his alternator that he never needed in the first place. They talked him into buying an extended warranty on the battery 2 years ago which is really expensive and they don't even honor it. Buyer beware don't buy from this place. He was forced to go buy a rebuilt battery and 3 weeks later the van is running great. Don't trust these crooked businesses.

I am a woman who knows about cars.- I needed new wipers as the rain and snow in Buffalo, NY are a frequent occurrence. I was helped immediately with a smile and a few jokes from Brant and I asked him if would change my wipers for me and he did! I held my umbrella for him and I was happy as a clam! THANK YOU! I can see " Clearly now my wipers are new!"