Namecheap Reviews Summary
Namecheap generally enjoys a positive reputation for its user-friendly interface, competitive pricing, and efficient customer support, particularly benefiting small businesses and individuals seeking affordable domain solutions. Many customers appreciate the ease of transactions and the prompt delivery of services. However, significant concerns have emerged regarding service limitations for users in certain regions, particularly amidst geopolitical tensions, leading to allegations of discrimination and inadequate support. Additionally, some users have reported challenges with domain management and perceived dishonesty in service practices. Overall, while Namecheap is well-regarded for its offerings, it faces critical scrutiny regarding its customer service consistency and regional policies.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very professional. Helped me every step of the way.Nothing was to much trouble.
Your cheap domain name registration make me purchase my first domain. Thanks. :)
Andrei L. Was very helpful on chat help.
Your services are great, Thanks and i would reccomend your services definitly!
The issue is with Comodo and Namecheap was not able to assist me in any way. Very frustrating!
-Chuck
:) Cheap.
Name cheap is always easy to use. I am very satisfied with the service.
So far, so great.
I have never purchased a domain before. This was a relatively smooth process. Thank you.
I love using namecheap.com's site. They have all the greatest resources and choices for my domain search needs. I like it how if the.com domain is not available, they have other domain name alternatives to choose from. The prices are also very affordable and added services for the domain like SSL and privacy contents are also very affordable. I hope to do much more business with namecheap.com in the very soon future. Thanks
Namecheap are who I plan to buy all the domains I'll ever need from.
NameCheap has given me what i paid for, Awesome support, Constant performance and no errors, I recommend this guys a lot.
Much of the shopping experience is filled with dense technical language that is difficult for me to understand as a first time domain buyer. The diverse number of options is extremely appealing, and I'm happy to be able to customize my order, but some things didn't make any sense to me.
After I completed my order through namecheap, I thought I'd be able to begin customizing my website through namecheap, but every link I clicked lead to a dead end-- or to features I'm not yet educated enough to want to use.
When I went to the tutorials, what wasn't clear was where I need to go to begin working on the page, and I lost an hour of my time before I thought to just type in the domain I bought. After I found the cpanel I thought I was going to be happier, but cpanel is complicated itself. First, since I'm so new to webdesign, I'm a little afraid to edit the folders in the web browser.
What was really lacking was a clear tutorial to get a "hello world" onto my site. I was completely lost as to how to remove the cpanel buttons on my dotcom and load my content.
It was only after I stumbled upon the discovery of how to properly install wordpress and get it to appear on the site that I felt that any of the namecheap tutorials would be helpful.
I really just feel that the site needs more "first timer" tutorials that explain what the files in your folder browser are used for, what's safe to edit and play with, and how to go from the park page to a proper customized dotcom. I felt the majority of the tutorials helped out with the steps after that.
This is the first web experience I've had where I felt like an 80 year old who just got introduced to a mouse and keyboard.
Basically, the service made me feel like I was dumb, and that made me upset as a customer. I don't want to feel too dumb for a service I've invested precious money in.
The best thing about namecheap has been its customer service. I get personalized email within a day after posting a ticket. That's been great. Now the user interface just needs more specific directions about where to locate the files and how to begin editing them. That could have been explained at the end of checkout or in a "basics about your new webhosting services" email.
Thank you for your help in getting my first business started. I feel I can trust namecheap as a customer, but I want to see more new user friendliness out of the company.
The special deal should be for every year, not just the one year
This was great and easy! I'd appreciate info on how to set up email, DNS redirect, etc :).
I'll definitely recommend to others.
Quick and easy. Also the fine print stuff is easy to read and understand.
Very good. Clear instructions.
Reasonable prices
Excellent in all aspects, thanks.
I am completely satisfied and happy with services of Name Cheap. And the prices are value for money. Thanks...
From the business
Namecheap is a domain name registrar and web hosting company. We love our customers and thrive on making them happy.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members