Hi, I used to be a long term customer of the shop, for the price the quality is acceptable and you always can find something interesting, however if you have anything wrong with the order - they have worse customer service, yes, they answer, but more like polite saying you - go to hell, they will never accept their faults and will leave you with the problems, they put different address for delivery and with all the proof from my order and dhl, they didnt care and I had to pay 82 dollars to DHL just to change address or I would lose all the money and it was like a half of the cost of my order! So being short - be prepared to lose money with this company if anything is wrong on their side - they will never ever help you and never even accept their fault, even caught red handed with all the official paper proof.

Very bad customer service!
To return an item you have to email them and then they reply back after a week.
On top of it I bought an item that a week later they're selling for 40% less and they didn't want to discount it when I asked. So now I have to return them and I'm struggling to get a return label and buy them again. How silly is that?
No phone communication possible.

I returned the package 8 days after receiving it, but they are not willing to refund because it arrived at their warehouse after 15 days.
What a joke, how is the customer responsible for the time the package spends in transit and possible delays?!?!?
On their website it is not clearly stated that they do not calculate the right to return based on the date you send the items, but from the date they receive them. I feel like I have been deceived.

Please NEVER order stuff from them! They are crooks and thieves! I returned my purchases well withing return time and three weeks (!) later I received return confirmation, followed by email saying you did not return items on time so you are not entitled to refund! They clearly do this on purpose so that they do not have to issue you a refund.
Lady at DHL counter confirmed that lots of customers had such problems with NA-KD, so I am clearly not the only one. Beware of this ecommerce company!

You will find good quality affordable products at LightInTheBox. The App is a pleasure to use and offers excellent discounts. Customer service is excellent. You can't go wrong shopping on this site. Just make sure to do due diligence when ordering items as it is not cost effective to return items. Highly recommend.

I would not recommend this company. Their return policy is ridiculous. There are plenty of other companies you can order from without such stringent return policies. The orders take a long time to come and if the clothes do not fit, if they do not have it back in the warehouse within two weeks, they will not give you a refund.

I returned the clothes due to very poor quality 5 days after receiving the package. I live in Lithuania and the package had to be shipped to the Netherlands. Shipping took a long time and it is completely out of my control, even the shipping provider showed that the package came much earlier than I received the email from NAKD that the parcel had reached their warehouse. Now they are saying that they will not refund me because the parcel reached them after those 15 days and sent me their gift card. What am I supposed to do with this gift card for 224EUR? I don't want to buy anything from NAKD.

This is not normal, the shipping time is absolutely out of the customer's control. I counted, and even if I had shipped the parcel back ON THE SAME DAY AS I RECEIVED IT, IT STILL WOULD NOT HAVE ARRIVED ON TIME.

Also, I have not received any response from customer support about this issue. Order number: EP*******466

I am sure you guys are familiar with Consumer Rights Directive (2011/83/EU) Article 13,1:

1. The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer's decision to withdraw from the contract in accordance with Article 11.

It's been quite some time (more than 14 days of course) and I still have not received the refund.

Definitely not worth the money. Extremely poor quality, the form is incredibly terrible. The pictures they show on website are not bad but when I received them, I was extremely disappointed. I feel like I was cheated. I ordered from Na-kd two times but I had to return both because of poor quality. Also, be careful about their return policy, they say you have 15 days to return your package from the day you received your order, but when I sent it back after I received my order 12 days, they said I can not get the refund because my return came in their warehouse after 15 days. I have bought so many stuff online but I have never known any company that have a terrible policy like this company that they calculate refund eligibility based on the time they received your returned items, not the date you started shipping the items. Considering with the price, Zara is way better. Never buy stuff from them again.

Let me inform you what happened. I placed an order with Na-Kd in December but decided to return. I registered the return, 2 days after I received my order, but I did not receive any confirmation email with instructions on how to return, despite the automatic message telling me I would and also I did not have a returnlabel. Checking the website on returns you will find all kinds of contradicting and unclear information on how to return so I reached out to Na-kd customer service and created 3 tickets in the next days. No response, only an automatic message that a response could take a while due to high volumes.
Than finally 8 days after my first ticket I get a response with instructions on how to proceed. So I delivered my package at the DHL point on Jan 2nd. Jan 10th I receive a return confirmation that Na-kd received my return and on January 16th i message that I am not in time, I will not get my money back and that I get a voucher for the order value of 195 EUR.

I wish I had first read the reviews and warnings from other customer. I filled a complaint at the customer service and I hope for a proper response from Na-kd and that is refunding MY money.
Na-kd use this feedback to optimize your customer satisfaction.

This company has a horrible return policy! They should adjust for Christmas time. Their policy says only 15 days to return and basically says do not buy too early. I had to buy early because my daughter really wanted a blouse. She is xs and that size sells out fast only to find out when she tried it on after unwrapping on Christmas Day it was too big and we wanted to return or exchange but it was past the 15 days. Never buy from this company

DON'T BUY FROM THEM CUSTOMER SERVICE IS AWFUL - THEY ALSO CHARGE YOU NEARLY £5 TO RETURN AN ITEM - THEY ARE CLEARLY PROFITEERING FROM THIS! CUSTOMER SERVICE ALSO COPY AND PASTE ANSWERS AND DO NOT CALL YOU

Can't believe I am having to deal with this but I want to warn everyone to steer clear of this company. Order number: EP*******300

I ordered 4 item on the 28th of June and was so excited to see that the package shipped next day. A few days later, I receive a small box from DHL with only one of the four items I ordered from the site. They failed to send three of the four items and said nothing about it. The shipping confirmation said all four items were shipped in the one box but it was a tiny box with only one dress in it. These missing items totaled $146.38!

I waited two more days to make sure another box wouldn't show up but that was futile, as the shipping confirmation for the first box claimed to have all items in it but did not. And I never received a second box.

I contacted them and they offered me a refund in the amount of $146.38. (No, they did not plan to refund me the shipping cost, it appears). This refund, according to them, was processed on July 9th. It is now July 19th and I have yet to receive my refund.

I contacted my bank and they confirmed no such refund has been posted. I contact NA-KD again and they let me know the refund was processed and that I need to contact my bank - and that's it. I let them know that no such refund was posted and now they have ghosted me.

I cannot believe that not only did they not ship me the items I ordered but that they have also stolen my money. I am out of three items and $146.38. They have lost a loyal customer and I will warn everyone I can.

They didn't offer to reship the items, they didn't offer me store credit. They just said via email that I would receive a refund in 2 to 5 days and now 11 days later, I have nothing.

They are thieves and dishonest. Please do not wait your money. I work hard for my money and it hurts to think that I tried to treat my self to something nice and I am now missing $146.38. Shame on them

I am completely disappointed. The set that I ordered came with pen marks on it, it was used and they refused to give me a refund straight away.

I cannot speak on returns but I did read reviews on here first and was hesitant, but I'm so glad I placed my order. The site does tell you if something runs small. I sized up one size in the shirts since they had a note that they run small and they fit perfect. The pants also ran small and I ordered one size up and they fit perfectly as well. (I ordered a 40 and I'm usually a size 8) but for the people saying the sizing is off I definitely would recommend actually checking the size chart on the website because I had ordered based on google I would've ordered a 41/42 which would have been too big. Everything I received was the correct size and the quality is good too. Again can't speak on customer service but I would definitely order from them again! Also shipped extremely fast.

Clothes are not as pictured. The site does not have reviews for items, a clever way to control the narrative. Four tops arrived much more cropped than pictured. I will take my business elsewhere.

I ordered an item a month ago for the first time. I had problems for the delivery. On the courier tracking system was showing that I got the delivery but in the end I didn't get anything. So, the problem was with the courier in Ireland and I made contact with the customer service team and they are ALL absolutely amazing. Hanna, Charmaine, Yani, Christian, Rina, Maila, Nat, Jenny, Melinda all fantastic. Customer service is great and they are all helpful and super kind. In the end they arranged another delivery for me which I got.

Recommended!

Chiara

Please read this: First thing, I purchased from the NA KD online store and waited a long time until I received my order. Second, I wanted to return pants that were big on me and encountered the worst customer service of my entire life. There is no phone to call and no one to talk to. I asked for the label back in the mail several times until they finally sent it to me. But it was not okay. You need to coordinate with the shipping company the return of the order and also pay for it. I'm so sorry I bought items from Na Kay and I will never order from them again. I do not recommend you to buy from this company because it is not friendly and very frustrating to contact them and return products. Now I'm stuck with items I'm not interested in, and I wasted my money in vain. Do not make this mistake.

Girls I do not recommend
I was so excited to order from this brand and had very high expectations. The quality and sizing was terrible, the material of the tops I ordered felt like Pretty Little Thing material. I ordered size 8 trousers (bearing in mind I usually wear size 6 around my waist) however it felt more like size 4. Extremely disappointed, would not recommend

Ok clothes for the price. One out of the three items were faulty. Returning has been a nightmare I have contacted them several times and one response asking for what items I am retuning after filling it out online. I'll never order from this site again