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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I incerted a wring value, but the chat agent Abigaile was very helpful and it was corrected in less than 5min
I waited a long time for the chat to start maybe 30 minutes but once it started Pedde jeff D was very helpful and resolved my problem very quickly.
She made everything for me to solve my problem. Very quick response, very professionnal.
Thanks a lot
Your customer service is good I just wish it was a little faster, especially when waiting for live chat
Kamal was very attentive and listen to my problems and demands with care.
It was a bit hard to reach the customer service (mail and live chat) but worth the wait at the end
Abubaker provided excellent service. Makes your experience with myus.com very pleasant. I will continue my business with them.
Resolved my issue within a minute. Went through my comments carefully, reviewed them and resolved my issues.
Abubaker was very helpful. Helped me with my issue fast. I'm satisfied. I just hope the waiting time to connect to an agent could be faster. I had to wait over 30 min with multiple attempts
When my package arrived on their facility, I contacted them to expedite the login process of my package(only 3 items) to my suite so i can attached my invoice to support the declaration. Less than an hour, i received a notification on my items under "Action Required". After uploading my attachment, Items were moved to "In Review" then I contacted their live chat and with the help of Darwin, he was able to update my suite from items under " In Review" to "Ready to Send". When placing an order, It would be faster if you can request the seller to include the invoices. It would help them review the items faster. Also, please consider the number of items for the login in process. Basically It just took me less than 5 hours from the time the items were delivered(based from the tracking) to the time I requested to ship my items.
Really recommend this service to anyone who wants cheaper, faster and reliable service.
Just hope you can lessen the Urgent handling (Ship Tommorrow) Fee. Specially for Single Package member like.
Overall. Great Service.
Was going to ship my items for my first international shipment when I found that my 1st shipment shipping discount had just expired. But thanks to the fast response and kind assistance from Zyrra, MyUs offered me back the 20% shipping discount. Now that is what I call a great service and a trully great experience. Once again thank you Zyrra and to the whole MyUs team!
Good job mr. Louther, im verry satisfied to chat theme and quick solved my question ndfor my request... good job team MyUS thank you so much
Great 24/7 service.
Pedde Jeff D. Was very helpful and compassionate. I love Myus services and customer surpport.
Louther helped me in every step, i wanted to return my shipment and couldnt upload the documents, made everything clear and took care of it
Pedde Jeff D. Worked on the issue, but the company policy is not acceptable regarding the shipping rate, too expensive in comparison with other companies like Aramex, myus price is double value more
Thank you Louther for the great support and for being a good sport. He was able to reply to all my inquiries and provide constructive support.
It was a great experience... and great help. I chatted with Ms. Louther. A great help great lady. Often notification sound does not ring. I hope you will make it possible next time... thanks again
Mr Amor did solve my issue so fast, thank you MyUS for such service, I'll always refer to them for shipping
Kamal was very helpful with explaining my Personal Shopper options... Thanks for the help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alaa. Thank you for your review. We do make every effort to be very transparent with our shipping cost and anyone may check our rates in advance of applying for membership. We also offer MyUS True Price which means weight based pricing for most shipments. This means that dimensional weight does not impact your cost unlike many other services. Please contact us directly if you would like some suggestions on ways to save with our service! You can read more about MyUS True Price here https://www.myus.com/benefits/shipping/true-price/