MyUS

This is my second shipment using MyUs and that's only because some items were not available at the time of my first shipment, so the merchants sent them later. The orders were handled promptly and email responses were answered promptly. However, it is far too expensive for me to use MyUs to ship to the Cayman Islands (I don't know if it's cheaper to ship to other countries). Example: I have 3 packages with a combined weight of 3.9 lbs, combined value of $34 and the shipping cost is $55 - that's more than the cost of the items and these items weight only 3 lbs so they're not heavy. That doesn't make sense to me so I will have to use an alternative.

I do like all the features offered but it really adds up - there's a charge for everything including photos, bubble-wrap, even fragile stickers. This would be great if it was a lot cheaper.

Customer service is horrific. Out of 4 packages I sent, 3 were returned because they were mislabled. And they wanted me to pay to have them resent. The management team never responds and the people on their chats are idiots. Oh, and they hid costs on every package. I paid taxes and duties upfront and was still charged more when the package got here because the carrier said they never received the monies. Use any company but this one. It is a scam!

Prices very high and they not delivered! I still didn't get my parcel! Endless and point less emails with stuff get you no where like was with me! If you are international buyer don't use them! First they would not excepted invoice from USA companies for prove of value of goods, they would lie to you, they would delay depart he to charge you extra for. Storage of your goods and no one care or do anything other than tell you how great they company is! Don't use them, I still waiting for package which should be arrived before Christmas!

It's frustrating when things goes missing and all sorts of $#*! hits the fan. Luckily I ran into John who was really helpful and helped sort everything out. Thanks again John, this is the least I could do.

I`m Japanese user.
I cannot make it. I tried to logging in my account so many times on MyUS.com. I searched for e-mail address of customer service of MyUS on the site. However I did not find it. So I sent back the first and confirmation e-mail from MyUS to ask help.
Angel, who responds to me quickly like a speed of light. As she instructed I put the numbers and password to the boxes.
At last I made it! My business surely started on this spot, sending my stuffs into Japan.

Thanks great support to me.

I was baited by the website's attracting ads.
I purchased an item from Ebay (1000$+) using buyer assistant, the amount was paid in full on 21-Aug. The assistant took the money and did not make the purchase until this moment unlike their promise to purchase within 2 days max. And now the item is out of stock and they got my money. While searching I found out that if they refund they will refund as credit to be used on the website itself. It is unethical to do so and such policy is hidden and confusing.

I contacted them in several locations to understand if I will even get a refund but I got no feedback at all. Not an automated message even.
Oh, and I have 2 other confirmed orders from Amazon for almost 10 days now with no updates.

Stop advertising for your website, you cannot take on new customers.

We love MyUS! They are customer-friendly, efficient and very professional. I am a first timer client and a homeschool Mom. Everything is new to me especially in ordering items from the US. MyUS guided and assisted me all through out without any fuss. My seller had a few mixed items sent to my suite and MyUS helped me verified all the items so that I could validate my issue. MyUS is highly recommended! It is not expensive and I truly like the consolidation process they have so to help clients maximize their budget, time and package. More power and see you on the next shipment :)

Just another business who wouldn't know good customer service if it bit them in the behind. They managed to lose my first shipment with them, and then told me it was essentially too bad because claims can only be lodged if I purchased insurance, and I had not. It was a low value shipment, so I didn't need insurance.
But I did expect a refund of the shipping fees they charged, since I paid for a service which was not provided, and they refused because the only way to do that was to lodge a claim. Catch 22.
Some time later, they informed me they had found my shipment and shipped it out - but charged me a second shipping fee! Even after I explicitly told them not to. Several days of back and forth over email, and they graciously decided to give me a credit for future use, and called it a refund. No, a refund is money back in the original method of payment. Not a credit for a service which I will never use again. Save yourself the trouble and stay away from this dodgy business.