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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It was a superb experience as the agent (Miss Darazel) was very informative and ready with all the answers to my questions.
Customer service Was really helpful. I was able to ship my package successfully. Thanks Mr. John Benedict for the great help.
Good support, He helped me cancel ship request, Because my account is on hold, I can not ship out the item and my client canceled his order
I have chat with MyUS customer service, Darazel and she/he is really nice person. Solve my problem immediately.
Thanks Darazel...
This is my first experience with MyUS and I am an Australian Customer. I am so impressed by the customer service.
The online chat is so convenient and effective.
Cassandra Nicole was fantastic, so patient and solved all my issues straight away.
I will be referring MyUS to all my family and friends!
I had an issue with one of my parcel which i had shipped from amazon to my suite in MyUS. My case was assigned to LUKE, who i must say was very prompt and helpful in identifying and sorting out the issue.
Have received my first package today! By default, the shipment method is automatically the cheapest but I was able to change that to a faster service with the help from Luke from their customer service (via chat).
Very fast working Agent, good work. Asked about 2-3 questions and it was all done within 3 minutes. Normally chat support can be dull, but not this one.
Agent Roderick is a well informed person. He is attentive and helpful unlike some agents. Had a lot of confusion about my membership, and he answered them all
Roderick has helped me with all of the questions, and it was simple and clear for me as a customer who is fairly new with Myus.
A pleasure to do business with MyUS and Benedict.
Benedict understood my issue and had ability to help - thanks Benedict
I was in the process of confirming my account and my bank card was not able to solve it on the site of the United States only through sincere in dealing John Benedict excellent excellent and patience for me until I ended my suffering forever
My Suite 4163-490
His name is Pedde jeff he was patient and supportive, he guide me through the chatting to the needed infos that i dont know, he is totally respective to my needs even if it seems naive
Unfortunatly FedEx shipping to Brazil always get taxed a huge amount.
I reached out to the chat, and Cassandra Nicole was very helpful on answering my questions. Unfortunately the situation is not MyUS's fault, and there seems to be no good way out of paying absurd taxes by Brazilian Government.
Hi Guys,
Make an online complaint with the consumer protection agency in Texas where Myus.com is located.
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
&
https://complaint.ic3.gov
These 2 agencies are where you should make the complaint for legal action.
I'm being cheated by myus.com as well.
In Democracy action only when many complaints are made.
Thanks in advance.
This is a warning to any body whom wants to make a mistake and subscribe to myus.com, don't ever deal with them, i bought a motherboard, shipped it to
Them, yet they are holding it for more than one month now, claiming it's on export
Review, i tried all ways to get them ship the board without any success until now
Further more, they take 50$ from me for what they are claiming an export
Exception for a network switch, when i asked them to send me a receipt or any
Document proofs what they did, they didn't send me any thing
Further more, they playing with the way they send the parcel to you to force you
Pay more money, they picked 2 parcels and sent it to me through postal services, i
Had to wait for 3 weeks, go to postal office many times until i was able to locate the
Packages and pick them, when i asked them about that and requested them to
Avoid sending packages this way, they said this what happens when you select the
Cheapest way, which means they want me to use more expensive ways for sending
The packages, in short they want more money
So again, don't deal with this company
We do apologize as our least expensive option does tend to use the local post to make the final delivery. We would like to assist you with any issues you are having so please contact us. https://www.myus.com/about/contact/
John Benedict Dealt with the issue I had within 2 mins. I am very pleased with my experience. He let me know what I had to provide in an extremely detailed way and helped me in a very professional respectful manner.
I made a mistake with a order and used live chat and my problem was soon resolved. I look forward to receiving my delivery's soon
Luke from MyUS was prompt and articulate in his response to a query I raised, and helped me resolve it within minutes of a follow-up mail to him. A nice feeling to engage with competent service staff.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any issues you have had with our service, we would like to assist you with these issues. Please contact us at https://www.myus.com/about/contact/