Roderick was very patient and exceptionally polite. Great help!
Teresa gave me a very good support while asking if i could pay in advance my membership fees.
Good support from Carl. Which escalated quickly for fixing my issue.
I was not sure about how to ship all of my single items together in one time
Excellent service and a fantastic deal by the employee / Jessica
Roderick is very friendly and helping. He answered my question well
I have a good customer service experience with Jessie from myus.com
Teresa was very efficient and fast to solve my problems.
I had a great service and fast feedback from Angel. She helped me solve my issue.
I loved the customer service experience. Roderick was extremely fast and responsive to my request.
Roderick was super helpful and resolved my issue very promptly. Thank you MyUS v
Since two days Carl was the most considerate and helpful agent.
Great services, Roderick helped me and answered to all of my question. Thank you!
Excellent service, everything is solved via chat in a professional tone.
The whole process is very simple and works great. Constant updates made me feel comfortable.
Thank you for the great assistance, Angel was very helpful and efficient
Basically miss Kristin is good communicable person somewhat helpful but anyhow
She makes great work
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
MyUS has a rating of 3.2 stars from 5,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
It is our pleasure to assist you.