Jessie had helped me with my hold package and I appreciate her help
I had some issues and Miss. Teresa help my to understand it.
The shipping price is outrageous. I will never use this service again.
Great service. Talked to Jessica, she was most helpful. Thanks for you work.
This site is the best I've ever had. Really helpful. I appreciate it. Thanks for all guys!.
It was brilliant chat with all smoothest and fantastic manners from Ms/ Mr. Court
She helped me find my missing package, and was very helpful throughout the process
It is always our pleasure to assist you. Thank you for using our service.
Jessica has assisted me well to find my lost package.
Great employer, all problem was resolved in few time
It is our pleasure to assist you. Thank you for using our service.
Your customer representative Ashton was very helpful and answered my question efficiently.
Jessica was great providing valuable information to me.
Jessica was very helpful and answered all my questions promptly
I have chat with jessica and that was helpful thank you
Jessie is really good. She listens and sorts things out like a friend.
It was great chatting with Jessica, she offered a very quick resolution
Agent Angel has been very helpful regarding my issue.
"Jessie" the one who deals with me. He / She was amazing. Good communication. Easy to deal..
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
MyUS has a rating of 3.4 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Sorry to hear about this experience, Paul. We have a number of ways to help you save on shipping costs. Many of our customers save the most by consolidating multiple packages into a single international shipment. Also, Premium Members automatically save an additional 20% on shipping costs. Can you please provide your suite number or contact us so we can help reduce your costs?