Very professional company. Fast shipping and great communication
New to myus - quick response - answered all my questions - service agent was Court
All went smoothly and my order was delivered as indicated. Securely packaged - thank you.
Consultant friendly and helpful but my problem unresolved
Jessica was very helpful and made my case urgently
Appreciate so much for helping and guiding me to access my account
Teresa and Macy were able to support me fast. Thank you so much!
Jessica. Help a lot I'm thanking her for what she's doing. Than u again
Jessie has helped me twice - very sharp and helpful
Jessica helped very well when I want to cancel my membership, no complain and show true help.
I was worried about my item but Jessica help in enlightening me on the process of shipment delivery
Teresa helped me and submitted request I need for discard some items.
The service people are very nice and help me resolve my problem
Thanks to Ms. Teresa with her prompt reply and kind assistance. Really helpful!
Excellent service by Julie, most helpful and pleasant to deal with.
Brilliant Rep helped me Patiently. Jessica you are awesome
Thank you Donna. She helps me a lot and read my mind.
Teresa is perfect. Accurate and with incredible answer speed
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
MyUS has a rating of 3.4 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.