MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
The Australian address wasn't clear for the warehouse staff as they were not familiar with the address format. But I chat with Carl and she fix it.
Angel was so helpful and accurate in quickly resolving my issue.
Very happy!
Angel was great with quick responses to my questions.
I want to close my account because so much money i spent in this year but when i asked myus staff with name angel. She gave me good solution. I still can join with myus without having a lot spent of money. So now i'm still in myus membership. Thank you for your attention Angel and sorry if my english so bad.
Shipping is ridiculously expensive!
I paid over 100$ in shipping for 500grams og powder... TruePrice my anus. You pay for shipping from them and then you have to pay a riddiculous amount to the shipper too when it arrives at your home
I needed to return one of my items, and MyUs helped me all the time, they explained how it work, and quickly they returned and I received my money back, thank you very much Mr. Angel, Well done.
Even when I shipping my purchases with My US, it arrive very quick and good condition, I like very much MyUs.
MyUS.com is more interested into finding problems to blow up the fees than actually delivering the product. Even though I have done nothing wrong they are charging me fees for not providing a complete addresse (which I did) and holding my gloves because they are made out of leather (?!) and will charge me fees for that too.
Find another option if you can.
Thank you for your review on sitejabber.com. We’re sorry for any inconvenience! The export of some animal products (including animal and reptile skin, fur, feathers, horn, bone, teeth, shells, mother of pearl and some plants and seeds) is regulated by the U.S. Fish and Wildlife Service (USFWS) and the
Convention on International Trade in Endangered Species (CITES). We have reached out to you via email in regard to your deerskin gloves with available options and refunded your address correction fee for your package which arrived here missing your suite number.
People who are responsible for MyUs support are very kind and patient especially Carl
They help me to split package and transfer package from one suit to another with out any fee also thy help me on knowing the ability for international shipping
I want to thank them a lot
Big hug
My first item they refused to ship so I had to pay for it to go to them and then back to the shop... my 2nd item they sent to the wrong address which I couldnt get access too.
Have had nothing but problems with this company
Hello! Thank you for taking the time to write a review on sitejabber. We’re sorry to hear your first experience was less than desirable. We have emailed you directly to resolve your issues.
Regretfully, there are some items which are restricted or prohibited from being shipped. You can review a list of restricted and prohibited items directly from our website. https://www.myus.com/benefits/shipping/customs-help/restrictions/
If you ever have any questions in regard to whether or not we can ship something feel free to send a link to us at support@myus.com prior to ordering and we'd be glad to let you know.
When requesting a shipment please be sure you have listed the full correct address of where you want the item shipped to ensure proper routing.
It was great... I am now so glad I can shop online from stores I couldn't shop from coz they didn't ship out of USA and the shipping fees was so much. Now I can shop at any online store in the USA and for a low shipping rate.
Had a great service chat with Jessica.
She identified and sorted out my issue and saved me $.
Thank you.
Wayne
https://27jir.la1w1.salesforceliveagent.com/content/s/chat?language=en_US#deployment_id=572U*******SSZ&org_id=00DU*******LXsL&button_id=573U*******T8T
I am very displeased with Myus. I live in Europe and had enormous problems getting an apartment and credit cards for my daughter who will be attending University in the US for the first time and has no credit history. I finally succeeded and had the bank documents sent to Myus. They lost/discarded all the documents, on 2 separate occasions, and refused to apologise for their mistakes. When I asked for a refund for the shipping costs (I combined the letters with other items), they refused saying any letters would not have changed the weight.
Also, their repacking service has really deteriorated in my opinion. Items, I order a lot from Amazon, are thrown into a box without sufficient attention to breakage. I have had several items broken upon arrival - luckily from Amazon where I could get them replaced easily.
Finally, you cannot cancel your account online. You must send an email. I sent an email and got back the response they are looking into it. What's there to look into? Cancel my account or better yet let me cancel my account. I used live chat and the operator said he could not cancel my account - he needed management approval. Fine, let me chat with your manager. Oh no, he is not available. Finally, I got the chat guy to cancel. Who ever heard of a service you cannot cancel yourself?
Never again with this company. I have other complaints but this is enough. I will only buy from companies that can ship directly to Switzerland -Amazon, Macy's Williams Sonoma. In my opinion you should not trust Myus, especially with important documents.
Thank you for your review on sitejabber. We’re sorry to hear you are unhappy with MyUS services. We have reviewed your account and a customer service representative has reached out to you directly. We can be reached 24/7 via livechat or by emailing support@myus.com. It is important to note that in order for us to properly route incoming packages it is imperative that they be addressed to a name listed on your account and that they include your full suite number and MyUS address.
No wonder you have this increasing level of business! A first class service as usual! Thanks Alison for the support and prompt reply
Very courteous, good tracking, watchful in the interest of the of the customer.
My experience with MyUs is hassle free compared to all the other sites similar to them. It also helps that it's so much easier to navigate their website too. I also recently had issues with a package received and support worker by the name of Alison was extremely helpful in helping me sort out the problem.
Thank you Alison for your support. He give me all option i have and he explain them to me and he give me some hints to choose the better options.
Thumbs up
How easy it was to resolve a question - fast response and action from Alison. Excellent.
Fast and very friendly. Feel like im a King as Customer. Did not know that others then me still life this culture and see the customer happyness as a value. :)
Recently I ordered some packages from Amazon to MyUS but I forgot to put my suite number in the shipping address. Hence, the packages were not updated into my inbox when they got delivered. So I contacted the customer services of MyUS and they told me that they found the packages, 1 was in another person's inbox, and because of that they needed the Amazon invoices of the packages.
These e-mails were exchanged in just minutes, their response was so fast. I sent them the invoices and in a minute they replied saying that the packages were transferred into my inbox and were released from hold.
I commend the customer service members of MyUS include; Alison, Judy, Angel, etc. I highly recommend MyUS for 3rd party package forwarding.
Myus deal very professional with my issue
Tanks Alison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review on sitejabber.com. I'm sorry for any confusion in regard to MyUS TruePrice. MyUS TruePrice applies to all shipments below the linear dimensions (total length, width and height) of 108" (274 cm). Oversized shipments do not qualify for MyUS TruePrice pricing however with oversized shipments we offer a discounted Dimensional weight factor of 330 whereas the industry standard is 139. A Customer Service Representative has reached out to you via email to resolve your issue. You can read more about MyUS TruePrice here: https://www.myus.com/benefits/shipping/true-price/