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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It is very good sit. The best thing I liked in the site is the livechat becuse it helps alot. I talked to Jessie and Jessica they were very good to me and so nice^_^
I entered the wrong value for an item and contacted support via chat. Jessie was very helpful and I managed to have the item price updated to the correct value. The whole process took about 5 minutes. Thanks!
I am travelling soon and wanted to make sure my package will arrive before I go. Carl was very helpful and upgraded my package to urgent to ensure it will arrive before I go away. He was very helpful.
I recently had two shipments which were from a loyalty program my Mum and I are subscribed to. Needless to say there were emails back and forth about how to state the values because some items were purchased, some were freebies and some were obtained through loyalty points. I was getting anxious as to how to deal with this when Angel came through for me. She understood my predicament and after my full explanation to her, she updated all the values for me accordingly and dealt with the 'problem' efficiently and in such a friendly manner. I am most appreciative of her services which reflects what your company stands for. I was sent an ANGEL when I needed her most! Thank you.
Its my pleasure to chat with MyUS live chat. Ms Jessie helped me to solve my conflict in my shipment. I really apprenticed for the professional job that she did with me.
Thanks
A beautiful experience to talk with Jessie very enjoyable
And excellent customer service too
Thanks Jessie
I've used a number of third party shipping agencies, and MYUS was the absolute worst.
I had to pay a sign-up fee and monthly charge. I made a couple of purchses in the first month and the shipping options were so expensive compared to other sites i've used. My parcels also arrived >5 days late - even though i paid extra for quick delivery. What a sham
Customer service sucks too. The shipping cost me more than the products i had ordered. I complained and they stopped my monthly payment.
False advertising regarding good shipping rates. Final word is AVOID! The smaller third party operators offer much better service, at a cheaper price
I've been with MyUs for the year (international service) when I emailed them about any shipment issue they responded promptly and solved my issues without any delay...
Great customer services ;)
I received a package without an invoice and when I entered the value it was incorrect. Since you can't go back to change it I contacted a chat representative. Her name was Teresa and I'm happy to say she fixed the problem immediately! All I had to do was forward the invoice to her mail. It's a real improvement over the last time something like this happened. I had to upload and send and because I'm not very computer literate it took me forever. This was instant and Teresa was very helpful. My only suggestion would be to be able to go back and correct an incorrect value.
I believe Jessie is very kind and helpful person. I rated her 5 star
I spoke to Carl on 11/9/15 and he was very, very informative about the whole process. I asked for a walk thru from when I order online to the person receiving the box in Germany. Very easy to understand him, the way he explained it to me. I will be signing up for this service soon.
I was good assist and support with miss Jessica many thanks to spend more time with explantion with new costumer up to end with faster action
Immediately got the answer I was looking for and Jessica pointed me in the right direction to check before importing.
Your site is very good for help and for anything
I feel free when work with you
I had a problem with fedex tracking. And i contact the my us live chat and i spoke with jessie. And the problem was with my browser. I really appreciated the help. Very competent. I really recommend
Jessie was very helpful in assisting me with my queries. This is not the first time I have been provided wit excellent assistance.
*CARL* was really really helpful. She/he helped me and solved my problem, i have been trying to solve for more than 3 hrs. Carl changed my membership type and helped me alot. We need people like Carl to customer service. Thanks a lot to Carl and Myus:)
"CARL YOU WILL BE REMEMBERED, HOPE WILL SEE YOU AGAIN"
I had a problem with my account due unupdated credentials, Carl help me through and his help and support was extremely professional.
Customer service is very good except one point that some times they delay in response but they are very helpful. I talked with Jessica many times and she was very helpful and professional
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review on SiteJabber. We are truly sorry to hear that you were unhappy with your experience with MyUS.
We will always do our very best to make sure your shipments arrive in a timely manner and as you expect. After review of your account and first shipment with us, your goods did make delivery within 4-8 business days, which is the scheduled timeframe for the MyUS Trusted Carrier Network courier type. We recommend choosing an express option such as DHL or FedEx Priority if you desire a faster delivery solution.
Our shipping costs are based on your membership type and the total weight of what you are shipping. We highly recommend you determine your shipping costs prior to shipment using our handy shipping rate calculator available on our website. https://www.myus.com/pricing/calculate-shipping/ It is good to note our shipping cost per pound DECREASES as the weight of the shipment increases.