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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I was asking about shipping details and Jessica was most helpful, providing assistance as far as she could.
She was very informative and my first experience was beautiful, and those last in Todays World!
Great customer service, i really appreciate it, had one of the best experiences ever
Many thanks to Jessica.
At the lowest price option was still expensive. I. e $70 U.S. For 4 x T shirts at 6 Lbs in weight. It went via HK and took 10 days. The first time I used MyUS.com I received my item quickly but for a 7Lb wakeboard it cost $160 U.S. The company are quite prompt at attempting to rectify issues but I just don't find their costs to be in line with the "premium members can save up to 80%" motto.
Update 12/19/2015. The helpfull staff worked swiftly to resolve my issue. Thank you.
I've good experience with Support team in MyUs Always trying to help us quickly, We are so lucky because of these wonderful staff. And BIG thanks Jessica for your help.
MyUS support live chat is the best support that I have ever deal with. Especially, with agent Jessica. She is very excellent in response & offering very high ability to solve your problem as a customer.
I really thanks my US support Jessica for making all things clear to me as a customer.
Thanks & appreciate your cooperation
I had several questions I needed an answer to before placing my order and through MyUs live chat I got all the information I needed and quick.
Thanks
Amazing service, quick response, professional packaging, saving money and time, quite brilliant.
Thanks MyUS.com
It was wonderful experience, the customer service agent was very efficient and very helpful.
Jessica was very helpful and polite.
Support is very good
And collaborator much at least with me, and I imagine that with all this beautiful style of dealing
And in particular the Miss. Jessica
They are very nice and cooperative and receptive and help me solve the problem beyond the border
Thanks to her and to all
To manage the site
Support is very good
And collaborator much at least with me, and I imagine that with all this beautiful style of I deal
And in particular the Miss. Jessica and Teresa
They are very nice and cooperative and receptive and help me solve the problem beyond the border
Thanks to her and to all
To manage the site
I had a very good experiance. I had a problem with my report of the value and a invoice. Jessica was very good to me and helped to explain the issue and also helped to correct it so now everything is good again and I can get my order as planed.
I had a problem with a parcel on hold and JESSICA sorted it out with superb efficiency. Well done and thanks for the great service.
This site may have negative reviews and all that. But I have found that they have a wonderful customer service and it is even better than last year. My parcel was logged in and the pictures I received were not that great. I talked with Jessica and she solved my problems swiftly.
Jessica has assisted me well to find my lost package.
I am happy to say that l asked a long question and was fully answered step by step in the most understandable manner from Jessica
I ordered health product, worth $50 and paid myUS $62 CAD to ship to me. Ontop of that Fedex charged me $13.12 for customs. What makes me mad is that when fedex sent me paperwork, it had ACTUAL weight as 0.8lb, 0.4kg BUT my said the weight stated by my US was 2.0lb 0.9kg...?":?"""
Seriously do not use them, they will falsify the weight so they can charge you more shipping fee. If you dont believe me, check you customs paper from fedex, they will put the correct weight.
It's my favorite online shipping website for ever, good price and high quality service, highly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sonia, I'm sorry to hear you are unhappy with MyUS. Our shipping costs are based on the total weight of the shipment and your membership type. The value of what you are shipping does not factor into the overall shipping costs. The total weight of your shipment was one pound and you were only billed for a one pound shipment. I have attached a link to our shipping rate calculator so you can verify the shipping cost you were billed. https://www.myus.com/pricing/calculate-shipping/. We have also emailed you to resolve your issue. We look forward to hearing from you.