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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I was expecting to show my package on my account page, but not yet shown,
Angel chats with me and make it clear that the package to be logged into my account by the end of this day.
Her name was angel
Great service very quick and friendly
I contacted MyUS today about storage fees and had a very quick and super helpful response from Angel. I'm very impressed with the customer service I've received today. Thanks!
This representative was very helpful and friendly when I had a problem with my account to resolve.
Angel was thorough and patient. After a few days, I eventually discovered that a package I thought was missing actually was not! I had inadvertently confused the senders of two shipments which caused the issue I experienced.
I highly recommend MyUS.com as a package shipping service.
The 5-star reviews on this page are fake, Myus support gives you a discount if you're willing to post a 5-star review here... that's why most of them praise the support staff, but not Myus company.
I made the mistake of opening an account with Myus and I shipped some products form an ebay seller, but once they arrived at Myus, my nightmare started...
The shipping charges that they quoted me in the beginning have now quadrupled, and they refused to ship any of my products until the verification of my account is completed and until I pay the GROSSLY HIGH FEES.
I ended up abandoning my products with them and I closed my Myus account.
Tout est arrivé en bonne état a Paris France
Bravo et merci
Was just on the phone with them due to very late service again... the answer was that they use 2 - two- business days from they receive a package on their door until they manage to register the package in the mailbox. What about employing more staff?! Have they totally forgotten about their business idea?. Been customer for more than 10 years, not any more...
We are very sorry to hear of any delay you may have experienced with the logging in of your packages. A Member Service Representative has been in contact with you. Please reply to our email so we can assist you with resolving your issue. We look forward to hearing from you.
I've used this company for over 8 years, and noticed in last 2 years a rapid deterioration in their service. Here's why I wouldn't recommend them now:
1. Prices are rounded up to nearest pound. Therefore, if I have a 0.10 lbs item, its shipped out as a 1lbs item... big price difference.
2. They take a day or more sometimes to "clear" an item and have it listed in your mailbox. They will still charge you storage fees on your other items even though delays are THEIR fault/caused by them.
3. Several times now I have had them enter an INCORRECT tracking number and even listed a non-existent erroneous shipper. Using their "online chat" help was useless. Guy just said tracking number was difficult to find, so I couldn't track my parcel (After saying a tracking number was too hard to get from their shipper... he just ignored my message after I asked him for a working tracking number. After waiting 10 minutes for a response I hung up).
Yeah... great lousy customer service at a premium price. Finding another site to use now.
We are very sorry to hear we have not been exceeding your expectations as we had in the past. A Member Service Representative has been in contact with you. Please reply to our e-mail so we can assist you with resolving your issues. We look forward to hearing from you.
First I would give a big thanks to Angel for that excellent service which make me felt very safe and secure, I had to return a package, and only few mistake I made myself, she took care of every thing perfectly like she was right beside giving me all attention needed with a fast response. Thanks again highly recommended.
This is one subscriber who wasted money on this one! They DO NOT provide the service they lead you to believe! Speak to a human and ask every question you can think of before paying out any funds. Would give it a minus-star if that was an option...
I am so sorry to hear you have had a bad experience with MyUS! Can you private message us your Suite Address so a Member Service Representative can review your account? We want to do all we can to rectify any issues you have experienced and exceed your expectations.
I had a problem with my Name and it was not matching my credit card
But I spoke to Angel and she helped me so much in just a second my name was updated.
Thank you Angel
Thank you myus for:- 1- fast preparing my shipments
2- protect my shipments
3- helpful for any questions i need
We are interested in joining. Do you do freight from SA to USA as well? Ron Harries email: *******@telkomsa.net
Hi Ron, Thank you for your interest in MyUS.com. After you apply for membership with MyUS.com we will provide you with a US address. Once you have the US address, you can use it on your online orders. The merchant will then ship the order to us and we will forward it to your desired location. You can learn more about our service here: https://www.myus.com/how-myus-works/. We are based out of Sarasota, Florida. I’m sorry however we currently do not ship from Saudi Arabia to the US.
I used to use another company that I donºt want to mention here to ship my merchandise to Angola however I experienced some gaps that they still have to workout.
Since I was intruduced to MyUS two years ago, I met what I was realy looking for. MyUS has more professional and the fastest team to work with. For exemple, I had some sérios problems caused by my self and my work group in Angola, but Jess was the one who came up with workable plan that made everybody confortable and happy. Thanks MyUS, THANKS JESS for the Job well done. Keep it up!
Angel supporting very outstanding and very cooperative for the shipment!
Jessie is very remarkable agent and helps me in my request
Angel was very helpful. When I told her the shipping cost was too high for shipping one package, she recommended me to wait for next package to come becasue consolidated shipment could reduce the shipping rate. As I claimed that I could not wait as the free storage for the package has expired, Angel finally granted me a courtesy to waive the storage fee. I much appreciate her kind understanding and the way for solving my problem.
I found myself wanting when the system rejected the values i declared. Getting in touch with Angel, made it smooth... still awaiting responses from the team. Thank you, Angel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William, Thank you for taking the time to write a review on Sitejabber.com. We take pride in being very transparent in regard to shipping costs which are based on membership type and the total weight of your shipment. You are able to determine your shipping costs prior to shipment from our website here: https://www.myus.com/pricing/calculate-shipping/ It is also important to note that we do not have hidden fees. Please contact us at support@myus.com so we can review your account and assist with resolving your issues. We have been unable to locate an account or email matching the claims you have listed.