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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have some problems in my packages and when i try to fix the problem find Teresa in chat services highly recommended for assistance she is very kind woman
Just signed up with myUs.com. Had a few questions about my membership and the agent (Angel) replied patiently to each of my queries. Hope that the actual shipping process will be as pleasant as the signup one.
Since I subscribe with them I didn't have any problems they didn't resolve it there are the most company ever
I used the MyUS Customer Service chatting system because I wanted to finalize and complete my orders and have them shipped at the soonest possible time. My CS agent, Jessie, was a star. Jessie assisted me through out the whole process and was very helpful.
16 YRS ABROAD, PESTERIN´FAMILY & FRIENDS TO SEND STUFF TO ME. HAD NO IDEA THIS EXSISTED. HOW LONG HAS IT BEEN IN EXISTANCE?
When I ask her she answer with pleasure... she is cute
Good experience fast answering Ms. Angel was so helpful and friendly
Thanks
I asked them if it possible to ship a specific item (I also gave them the link to the ebay page) after a few days the customer support answered ''IT IS OK WE CAN SHIP'' they said. (BTW They refuse to ship a lot of items, they refused to ship me a macbook because there was a battery installed in it) So i said sweet, lets buy the expensive scientific device and bought the item.
The nightmare started when the item arrived to Sarasota, they refused to ship the item because it was against their policies. I answered with a copy of the customer representative mail states that they can sure ship this item.
They said no?!=?!?!?!=@
They asked me if i prefer to destroy the package with all its contents or return to the sender
Of course i said return it to the seller than BAAAAMMM a huge sipping cost for returning the shipping.
I was like hoping to get a free return shipping because it was clearly their fault, but i was an idiot back than and was using their service.
Just don't use this myus thing guys there is plenty of good service providers.
Myus's claims to be the biggest or the best are all lies and you really do not need the so called biggest to be able to ship you eBay purchases.
I had an issue with a package. In less that 2 min i was connected to chat interface and issue solved
I had issues with my package. Mallory was very customer-centric and professional. She attended to me and i had a wonderful experience chatting with her.
Thank you, Mallory!
The agent is very helpful and responsive. My question was quickly answered and the goods are tracked.
I have had cause to make requests from MyUs and the way and manner the issues were resolved was beautiful. Keep up the great work. Angel and co
Thank you to Larry - my Packing Expert. My package arrived quickly and safely.
I bought a Conair product which is not available in Australia and although the postage and shopping charge made the product super expensive compared to the US price I was extremely happy to receive it.
Expensive, bad customer service. Never have I encountered a third party shipping company that charges membership fee, and such an expensive one at that. This will be my last time I use their service
I'm sorry we did not meet your expectations Razz. A member services representative has reached out to you. Our shipping rates are offered at up to 80% off normal express courier rates. We take pride in being very transparent in regard to shipping costs which are based on membership type and the total weight of your shipment. You are able to determine your shipping costs prior to shipment from our website here: https://www.myus.com/pricing/calculate-shipping/ It is important to note all of our shipments are sent with express couriers with tracking and you can maximize your savings by consolidating your purchases. Our shipping cost per pound decreases as the weight of the shipment increases
Hello everyone,
Imagine when you are received e-mail from the seller to mention you about your staff is delivery already but when you go to check in your suite in the most bad company MYUS.COM you didn't see any thing, contact with MYUS but no body responded by e-mail and contact with seller respond and Assures me is delivered already and contact with local shipper (FedEx), also FedEx send e-mail for me Assures is delivered and send to my what the address exactly while this massages MYUS STILL SLEEPING AND IGNORED ALL MY MASSAGE AND E-MAIL.
No body care about your staff or delay.
Really shim on you MYUS
Finally, Are you think after this story this company Deserve to get even one star?
I don't think so.
Thank you
I'm sorry we did not meet your expectations Awadh. We have tried messaging you from sitejabber for your suite number. We'd like to have the opportunity to review your account so we may assist you further. Please respond to our message.
Used to be good. Just resigned up again. Was charged $55 USD to ship a small parcel and one week later it shows as still in transit. For that shipping price I would expect delivery within 5 days maximum. Seems they are now shipping with cheap carriers (ATS and Australia Post) rather than FEDEX or DHL which is much better. I'm cancelling my membership.
Thank you for taking the time to write a review on sitejabber.com Kerry. I’m sorry we did not meet your expectations. Our shipping rates are offered at up to 80% off normal express courier rates. We take pride in being very transparent in regard to shipping costs which are based on membership type and the total weight of your shipment. You are able to determine your shipping costs prior to shipment from our website here: https://www.myus.com/pricing/calculate-shipping/ It is important to note all of our shipments are sent with express couriers with tracking and you can maximize your savings by consolidating your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. We also offer ATS for our Australian customers which offers additional savings but a somewhat slower delivery time. (If your account is set up to ship with “Least Expensive Courier” you may find your shipments are sent via this method)
Hello to all in MyUs.com. Special thanks goes to ROB who did excellent in preparing my package.
Regards,
Mohammad Tarzan
I was very much disappointed from the bureaucracy and the misleading generic description they use to a level where I was about to use another shipping forwarder, Angel was a true angel, she got me the actual description and promised to fix this for good and use the actual description for all future shipment
Thank you Angel.
Hello, thank you for the advice, i was chatting with Angel and she gave me all the information i need. And she was very polite. Looking forward on chatting with her again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review on Sitejabber. I’m sorry to hear we were unable to ship you your item. We CAN ship most items without issue however MyUS.com is committed to maintaining compliance with any and all US Export Regulations. You can view a comprehensive list of restricted or prohibited items here: https://www.myus.com/benefits/shipping/customs-help/restrictions/ You are always welcome to check with us before ordering by emailing a link to what you wish to purchase to support@myus.com.