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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have contacted live chat of MyUs and I talked to (Jessie) for my issue.
I received a very good service and Jessie was very supportive in fixing my issue.
I'm happy with the service I got.
Hi,
I have to thanks Tyler M for his great support.
Thank you,
Carlos
Got situation when my package was selected for aditional inspection. My request to expedite had been treated very prompt manner by Angel. Do recommend MyUS service to my friens.
Great customer service. Fast response form the CS representative (Mr. Tyler M.) and it's determination to handle with my issue.
A great Company has to have the best team.
Thanks, MYUS.
Angel fixed my problem in no time. A pleasure to deal with.
Excellent customer service! Agent was very polite and provided quick and clear answers.
Agent name- Angel.
I asked Angel to close my account as I no longer need it and she did it straight away without trying to convince me to stay with them. Thanks.
Jess answered all my questions and more. Great service, she had to look things up and get back to me and she helped me resolve my issues
Tyler was exceptionally helpful! He made sure that I got my package with as little hassle as possible and remained very courteous. Tyler, You Rock! Thank you for being you :)
Many thanks for Jessica Carly and all MYUS workers its great service what you are providing for us
MYUS its WEBSITE BUSINESS that I love!
I contact myus via chat as I received the shipment from DHL and the address was not correct. Tyler M, was very helpfull and he review the details of the shipment and the city need to be change, so he will contact the carrier to make the appropriate changes.
Tyler M, thank you.
I have no complains, MyUS for us (Angolan customers) is the best option we have to facilitate our online shopping in USA.
Thanks Tyler M for the great support provided today through "MyUS Live Chat Support"
I have hade alot of problems with the package but tyler fixed it and was really calm even when i was not so nice =P
Great cutstomer service! Thanx Tyler M
I really appreciated Angel for solve my problem and quick respond with my problem. Really i will continue with myus always because good customer service.
Thank you again for Angel and myus customer service.
Regards
Abdullah Al-Dossary
Suite 606-987
Mr. Tyler helped me very much! He answered me all my questions!
ONE TYPES A QUESTION, ENGAGES IN A CIGARETTE, RETURN EMAIL ARRIVES, WITH ONES QUERY. THATS SERVICE. 5 STARS...
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/