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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Suite 484-977
I have sent a copy of the email discussions with FexEx about overcharging VAT also to MyUS.com because MyUS.com did arrange the shippment. Therefore I do expect that MyUS.com does support their customers and try to help. I beleive the mistake has been done at FedEx in Florida, USA because the value of the goods was far to high then the original invoice Show. MyUS.com received the invoice from me. MyUS.com should talk with FedEx in Florida to avoid such mistakes in future. Pls. Refer to th email correspondence with FedEx and MyUS.com
I had a large parcel of bags and jumpers mailed from America to Australia. They were brilliantly packed and arrived in excellent condition. I am always a bit nervous about leather bags getting crushed but the two bags were really well packed.
Many thanks to Brian, who packed my parcel!
I have had 3 deliveries from Amazon to my suite. My account only reflects one delivery. How do I find out where the other stuff is? I have spent a whole 2 hours trying to get through to their live chat, no luck. It keeps just kicking me out. So frustrating.
Hello, Sandiswa! I see we reached out to you separately to let you know all site issues have now been updated. Please let us know if you need any future assistance from our Contact Us page.
I was extremely pleased with the excellent way my parcel was packed and the condition that it arrived here in which is Western Australia.
My parcel was packed by Tom, please give him a big pat on the back from me will be happy for him to pack my orders in the future.
My kind of person.
The stars are for good service and the ability to listen actively.
Just had a chat with Angel at MyUS. Came away feeling satisfied, hopeful and well treated in general.
They used to be OK... but they raised they keep raising their prices recently without notifying their customers.
They wait until they receive your items, then they hold your stuff hostage until you pay whatever over-priced fees they impose on you. They will scam and steal from you before they ship out your packages. This service has seriously gone downhill.
I wish I had done more research on this company, it may not be obvious from the shill 5 star reviews but in simple terms they are thieves and they are scamming people, please spread the word and Do Not Use them.
I am very sorry to hear that you have not had the best experience with our services. I am going to send you a private message so I can help resolve any issues you are facing with your MyUS account.
I just received my first package with MyUs and the wrapping as well as arranging the stuff was really amazing. I am very satisfied with you. My experience with you is great and i want to THANK YOU for your efforts. For sure it wont be the last package i receive from you.
10/10 for everything
Unfortiontly ur policy changed, the service become lazy and tooo much mistackes
And rase the cost you used to be the best but not any more.
You ask for price then ask fer areicept and keep the sheapment on hold for too long
I am very appset and dissappointed, i thik im gona find another company...
Thank you for your review. I am very sorry that you feel that our services are not of the same value and quality as they used to be. I assure you that we take pride in offering an exceptional service to our members at a reasonable rate and we want to make sure that you receive your packages as soon as possible without delay as well. A Member Service Representative has reached out to you to speak with you further on this and see what we can do to resolve these issues for you right away.
I greatly appreciate the way that Trevor got back to me right away and then went on to research an answer to my question. First class customer service.
Response for my require very quickly and clearly from Angel. Thank u so much
Tom, thank you for taking the time to package my book so well. It arrived in excellent condition and I could see that special care had been taken to ensure that this happened.
So grateful and pleased for your understanding for customer need and being helpful as an international shiping team in particular your smart employee Angel
Very kind, professional and interested in solving my issue
I only say that a small jacket that I had paid 18 euro cost me 133 Euro, I understand the customs and the various laws, but it seems to me absurd to pay so much... never again!
Thank you for your review. I have sent you a message to try to discuss our shipping rates further and I would also like to review your account to make sure that you are getting the best prices possible.
In order to maximize your savings it is always best to consolidate as much as possible in your shipments. Our ship cost per pound decreases as the weight of the shipment increases.
Shipping costs can be determined prior to shipment by using our shipping rate calculator which is available on our website. https://www.myus.com/pricing/calculate-shipping/
Please respond to my message at your convenience as we would like to do all that we can to improve your future experiences with us.
I chatted with Angel. I had mistakenly sent a package from Germany to my suite instead of direct to Hong Kong. I'd not changed my PayPal address back to Hong Kong. Angel sorted the paperwork in no time and had my package on its way. Very quick and efficient.
I contacted with the agent angel 2 times today she is so helpful and helped me with what i needed exactly,,, XOXO
Could not be happier with the service and professional conduct from Angel at MyUS.com
Keep it up!
This is my second shipment using MyUs and that's only because some items were not available at the time of my first shipment, so the merchants sent them later. The orders were handled promptly and email responses were answered promptly. However, it is far too expensive for me to use MyUs to ship to the Cayman Islands (I don't know if it's cheaper to ship to other countries). Example: I have 3 packages with a combined weight of 3.9 lbs, combined value of $34 and the shipping cost is $55 - that's more than the cost of the items and these items weight only 3 lbs so they're not heavy. That doesn't make sense to me so I will have to use an alternative.
I do like all the features offered but it really adds up - there's a charge for everything including photos, bubble-wrap, even fragile stickers. This would be great if it was a lot cheaper.
Thank you for your review. I am sorry that we did not meet your expectations on shipping rates but a Member Service Representative has reached out to you regarding this matter.
Shipping costs are based on your membership type and the total weight of what you are shipping. The value of what you are shipping does not factor into the total cost. Ship costs can be determined prior to shipment by using our handy shipping rate calculator which is available on our website. https://www.myus.com/pricing/calculate-shipping/
Please keep in mind in order to maximize your savings it is always best to consolidate as much as possible in your shipments. Our ship cost per pound decrease as the weight of the shipment increases.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Rolf. We will try to assist with any shipment issues that we can, but duties and taxes are arranged solely between the carrier (you local custom's office) and the receiver as we do not charge or collect these fees. We send export documents out with each shipment to make sure that the correct amount is being declared for your goods, but please let us know if there is ever a mistake in these prices so that we can assist you in trying to resolve this issue right away.