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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Jessie was able to assist quickly and resolve issues experienced during the checkout process where the zip code provided was not valid on a shopping website
I deal with their Live chat support agent, and like the level of service that I received.
The agent name was Jessie.
She was very helpful and nice.
I have an excellent customer service from: ((Jessie)).
This is the best & fast &Cheap website for shipping overseas. Recommended
Carly sent me a courtesy photo assuring me that the package contents were not duplicates or a mistaken order. She was very fast and helpful.
It was good helpful experience with fast and greet action
Amazing company and i advise every one to register
I appreciated my experience with MyUS, service is perfect, processing delays are respected. And customer service is a success. I greatly appreciate exchanges with Carly and Jennifer, who were very helpful and their availability. The other surprise was the reduction of shipping costs. I highly advise Myus as a solution.
My first order is one the way, it seems like everything is going great. My Us offers s wide variety of services that are way ahead of the competition. Thank you, Carly for helping with the discount case!
If there as the option for no STAR thats what they will be getting. These people have zoo many hidden fees. The shipping costs end up ridiculously high! Customer service is ZERO... good luck if you can reach them via phone. I would say steer clear of these rogues! YOU WERE WARNED!
Tyler helped me out quickly and efficiently with my query
One of your perfect staff naming Tyler helped me a lot today with so much patience
Thank you Tyler, you're a star
I leave out of the us but I don't know if it's the same for people that leave in the us but the service is bad
Here is the reason why
I order from personal shopper always problem
I order from the company to ship to my us.com still problem
And it's so easy what they ask you
Quantity
Url
Number of item
Name of item
Color
Size
Price
I always give all the correct information to them still they're not happy about sometime it's stuff that already buy form them it works the first time then the next time they start to send me email bad link how do you want a link to be good the first time then the second time the same link is no good?
My first order with them was perfect no problem my second order till the last one that was last week problem? Email again we cancel your order
This is bad for this company why because they can't understand them self the question that they ask when you order this is really bad
So now I use a different company without stupid question and it works great sorry for my us
Thank you for your review Michel, and I am very sorry to hear of the difficulties that you have had recently with our Personal Shopper Service and would like to do all that we can to try to make your future experiences better.
Please send me a private message with your suite number so that I can review your order history, or please send us an email to support@myus.com so that we can look into this right away for you.
I was with them for almost 4 years as a premium customer. Things started off reasonably well on the first dozen or so shipments. Then things started arriving damaged poorly packed and what you could only assume was deliberately padded with packing to increase sizes and hence postage costs. Finally I cancelled my membership after being charged almost $50 to send a 4x8 inch sticker to Australia.
I am very sorry to hear of this Cameron. Please know that we always do all that we can to make sure that your shipments are packed in such a way that will give you the best shipping rate while also making sure that your items arrive to you safely.
I am very sorry to see that you have since closed your account and hope that you may consider trying our services again in the future so that we can show you how great of a company we really can be. You can also reach out to us at support@myus.com in the meantime if you would like to discuss this further as we would be happy to take the time to do so and try to make things right again.
I bought parts for my Mopar Muscle Car from specialist stores and Ebay. MyUs showed me photographs and receipts of the parts I purchased. When I was ready they packaged them with all the original boxes (which I had asked for). Then shipped them out to me the most economical way. The parts arrived less than a week later in England safe and sound. I have used MyUS several times now and I will continue to do so. Great service.
I signed up for a MyUS.com account because I was lured by their false advertisement: "Get exclusive low rates, thanks to our shipping volume and long-term relationships with DHL, FedEx, UPS and USPS." It turned out their rates are actually higher. When I sent an e-mail to their support team, I was told that I could upgrade my membership from basic to premium if I wanted lower rates. Obviously, I did not sign up for premium membership because I don't buy items from the USA very often. Most of the items I purchased on ebay.com have free shipping so I won't be needing 3rd parties at all. They should never offer the basic membership to anyone since it doesn't make the shipping cost lower, not to mention that the total shipping time is extended for at least a week.
MyUS.com also says "We pack and inspect every shipment by hand, make sure your valuable purchases are protected, remove any unnecessary packaging and consolidate your goods for maximum savings." The exact opposite happened in my case. My shipment was sent to MyUS.com in 1 parcel weighing 19 lb. When MyUS.com repacked it, it became 2 parcels with a combined weight of 21.2 lb, thus making it even more expensive than their original estimate.
I received the 2 parcels the other day and I weighed them. Their total weight was only 20.68 lb. I really feel ripped off by MyUS.com. This is definitely the first and the LAST time I'm going to avail of their services. They can also rest assured that I will tell everyone I know about this horrible experience and to NEVER use MyUS.com. I should have read all the reviews before signing up.
I am sorry to see that you have had a negative experience with us. Rest assured, we do not want any of our members to feel this way. I have sent an email to you to see if we can resolve this matter further.
Great service. Teresa dealt with any queries I had with absolute professionalism and promptly. She was well mannered as well which is very important to me. Would not hesitate to use MyUs again.
I am happy to see that you are happy with our services! We are always here to assist you in anyway we can.
Excellent support I received from Mr. Angel today. Great job and well done.
I am glad to see that we could meet all your shipping expectations! We strive to deliver delight.
I have a guitar and a few much smaller items to ship. They (Alan) can't make a box of the right size so that to fit guitar and other items, hence charged me 100% extra for shipping in original manufacturer's box. When I threatened to dispute charges, they cancelled shipment and now do not want to discuss options. "don't want to argue anymore" kind of language. Before products arrival they were re-assuring that guitars etc can be easily shipped at promised rate, now rates went up more than 100%. Expect never fulfilled promises and significantly higher rates.
I am very sorry to hear of your poor recent experiences with us Maxim! I assure you that we want to do all that we can to resolve any issues that you may be having and we want you to receive the best shipping costs possible as well as the best support possible from our team.
I see that we have been in touch with you via email as well. We are currently reviewing your case further and will get back in touch with you very soon. Thank you for your patience in the meantime as well.
Good evening sir.
Am in review page what is the next step to take?
I have sent you a private message Chinenye. I await your reply so that I can assist you further! You can also email us at support@myus.com with any further questions.
Paid for 61.00 for one day shipping including urgent only to be told because their site was down all day I didn't meet the cut off time. So paying for 1 day will actually be 2days.
On 5/31 I left a message when I was unable to contact customer service and to date haven't gotten a return cal
I am so very sorry to hear of these difficulties that you have been facing. I have sent you a private message to obtain your account information so that I can look into this right away for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Bimbola, although I am sorry to hear of the recent experiences that you have had with our services that were not what you were expecting.
Sometimes our phone volume cane be rather high especially depending on what time you call due to many other members calling at the same time due to their varying time differences. If you are even not able to get in touch with us on the phone, you can leave a voicemail and we will be sure to get back to you as soon as we can or you can contact us via email or our LiveChat Option. https://www.myus.com/about/contact/
I see that a Member Service Representative has since been in contact with you regarding your recent shipment and please follow up with them should you have any further questions regarding your account/fees as we would like to make sure that all of these details are provided as we want to be as upfront with our members as possible.