Try calling Myus: *******4444 and hear for yourself. You can't talk to an operator, you have to leave a voice mail, and when they have time, they might call you back. More than 24 hours has passed with no answer to my urgent e-mail. This is strike 2 for myus.com. I am appalled by their customer service. One more mishap and I am done with this company.
I want to publicly thank all people who assisted me during my last delicate big delivery with MyUS, Kristen, Jessica, Macy and Court, and all the team there that have done an extraordinary job. The best service ever seen. Keep doing like this.
I had a slight problem with charges at myus.com and within less than 24 hours Kristen help resolve the problem and transform my decision from never working with this company again to having loyalty to this shipping company. I do believe excellence in customer care is the key to great success in a business. Thank you myus for hiring personnel like Kristen!
Ordered a thermal camera from Zoro and had it shipped to germany via MyUS.
Zoro gave a discount of 30% so this was a good deal. However MyUS wrote the full price on the invoice so I ended up paying 90 tax extra and having a lot of hassle with german customs to get my money back.
MyUS sent a corrected invoice a couple of days later via email but this didn't help a lot.
Never ever again!
Hello, I’m sorry to hear you incurred high duties and taxes. We have reviewed your account and wanted to let you know we valued your camera according to what you paid for it AFTER the discount. You can confirm this by looking at your Proforma Invoice. Duties and taxes can vary based on overall value of your shipment and/or commodity type. It is always best to check with your customs office for details as you are responsible for clearing your goods through your local customs office. Thank you for using MyUS.com.
They have lost my item in their warehouse, and there is literally no way of contacting them. They don't respond to emails, their online chat doesn't work and their phone number is just a recorded message. Avoid at all costs!
This is a great service to use for any expat living outside the States. MyUs has been very efficient with everything. Their website is easy to use, and as far as I can tell no hidden fees or charges. I received constant emails updating my account in regards to info needed, holding charges etc. The customer service I received from Luke gave me the information that I needed in a timely manner. I will definitely recommend this service to friends!
I use to think your company was really but now your customer service is not good. Its awful... They never give you complete answers. I sometimes have to email 2-3 times to get the answer I need, Also I need assistance with having fees removed, So I can ship to Australia. I get an answer we remove the fees if you return to sender or discard the package.
Nowhere in my support request to you guys did I mention that I wanted the package discarded or return to sender. It didn't directly answer my email inquiry and so once again I had to send another support case and waste more time.
The difference in English between Australia and USA ids not much but some of the replies I get back have missed the point completely sometimes hopeless. When I try to use the chat line at 2 am here in the morning its not available very annoying but I can accept that, but your replies to customers concerns, pathetic.
Just a waste of time, I'm one unhappy customer about to leave you guys
John
Just wanted to let you know that if you ever have an issue or need something attended to really quickly, speak with Kristen at myus.com.
All issues and matters are handled quickly and in a really friendly manner. And she follows things up to make sure that they're all okay!
Can't beat fast and friendly service!
Update 1/15
I had a query about returning a package today. Jessica attended to my enquiry and fully answered my questions. She was patient and explained things in a way that made it easy to understand.
The only issue that I did have was that it took about five to eight times to log into the chat system. For some strange reason it kept saying there was no one to attend to my chat session and logged me out! But once I was logged in, it was smooth sailing from there! Had the connection/system been working properly then it's be five stars!
I use "My U.S." to forward packages from the U.S. to Vietnam and it has been a great experience. They are fast, honest, and reliable. Only once was a package mislaid, and My U.S. staff tracked it down within several hours after I notified them by email. (That was the quick work of Christian A., staff member.) Highly recommended
Im not sure if I was interacting with an AI or robot. In the whole process I dont know the representatives name. He/She/It kept sending me response in a new mail without replying in a consecutive mail thread. It is difficult for a customer to recall previous conversation or deal they made. Overall the experience was not pleasant though..
Hi Chu. Our apologies for any confusion. You were speaking with a member of Customer Service. Please contact us again if you have any further questions or concerns regarding you inquiry.
Again, thank you MyUS for your excellent service. You have an awesome team.
A special thank you to Elaine who understood exactly what needed to be done, did it and saved me money and unnecessary stress.
Elaine reminded why my every interaction with MyUS is always memorable.
I contacted MyUS via live chat for help with a declared value issue for one on my packages. Teresa was very patient and helpful. She fixed my issue and took it one more step to get may package ready to ship. Fast and reliable service... great job!
Pricing is outrageous and the site not easy to use - it is not properly intuitive.
In my case I had an item, a small meat thermometer, which was going to cost me, depending on the shipping method, at least double the cost of the purchase cost of the item...$60! To post by the cheapest method. This may seem reasonable - however I buy from the US all the time and for example iherb or books can be transported to my home for minimal cost. A large box of product from iherb perhaps $8.
I decided to return to sender and paid $15.99 when delivery to MY US cost $4.99.
Customer Care's response to my plea for a sensible resolution was generic. I will never use this service again.
I'm sorry to hear you had a less than positive experience with MyUS. The best way to maximize your savings on shipping costs is to consolidate your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.
My dormant account was not accessible at MYUS (including 'Forgot Password' action) so I signed up for a new account only to receive a notice of 'Welcome Back' and past charges were charged to my credit card which had never been intimated to me before. Thru a past review of my emails it was clear that all previous charges were either voided or paid up. MYUS has refused to refund these and refused to look thru their records to assess the validity of the past charges.
MYUS has refused to look back in their records.
Very poor service. Do not join. I have closed my account.
I was recently helped by a CSR named Angel.
She really made my day.
Not only was she friendly and polite, but what I appreciated most was her willingness to go above and beyond to help me. She seems sincere which I also appreciate. I generally have great experiences with the reps at myus.com but Angel has to be one of the best that I have dealt with. I am really hoping that with her help my issue is able to be resolved. But even if it is not I just appreciate her willing to try.
I hope that her managers/team leads can see that they have an employee here that should be appreciated and praised for the quality of service that they provide.
Angel has helped make what would have been a stressful situation much less.
So a big thank you goes out to her.
The services are good but i won't say the shipping cost is the best or the worst it's okay but i hope they will improve it in the near future.
I lost my package once and i talked to one of the their agents Kristen and she give me a refund so fast without any problem.
Hello Ibrahim, Thank you for taking the time to write a review. As mentioned to another reviewer a few moments ago it is always best to consolidate your purchases in order to maximize your savings on shipping costs. Our shipping cost per pound decreases as the weight of the shipment increases. Please email us at support@myus.com with any further questions in this regard. We appreciate your business!
I have put wrongly the price of my items. There are 3 items, but 1 invoice which come to MyUs as 3 packages, and my mistake did not read the description properly. So I make live chat with Teresa, and she is very helpful, and understand what the problem is, and fix it within 1 minute.
Then, I could send all my items straight away. All MyUS team has to be like her.
It was relatively easy to buy a product from myus shopping browser extension with the click of a button. Unfortunately my Walmart order (high demand product) got cancelled. I contacted customer care to talk about refund and the customer support agent Jason was quick to respond to my messages and take necessary action. I am impressed by their service and would highly recommend myus simply for their service efficiency and shopping convenience alone.
It is always our pleasure to assist you. Thank you for using our service.
I've always had amazing experience with MyUs. Their staff is extremely co operative and quick. I get responses within 24 hours and they have resolved all my problems. They are always there to help me. They give the best prices compared to all freight forwarders. I've compared prices and MyUs has the lowest and best Prices.
5 starts for them. Amazing service. Thumbs up!
I can't even imagine of switching to any other service. Comfort level 10/10
They're fast and organised company, i like the consolidation and the 30 days package storage features and the smooth way in showing my packages and everything on the site.
I've never had any problem with them and the customer support are fantastic and shipping is very fast and honest to deal with them
The premium members subscription costs 20/monthly or 60/yearly and comes with the mentioned features i talked about besides shipping discounts up to 30%, if you don't want it, there's still a basic subscription for free.
I don't think i will change this shipping company anytime soon.
Overview
MyUS has a rating of 3.4 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
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- Sarasota, FL
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Business History
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so very sorry for any issues you have had in contacting our Customer Service Team. The best method to reach is via our Contact Us page, as we will reply to any voice mails left within the first 24-48 hours for you. Please reply via email for any additional assistance. https://www.myus.com/about/contact/