MyUS

I order off Levi. Goods sent to myUS. Then weeks of vague questions asked which I respond to and then get a similar queries keep coming asking for information I don't have. I have provided as much as possible but they keep asking the same question without answering mine. I just realised these are robots answers... there is no human answering these... it is fake

Been using myus for over 5 years now. Their shipping speed and customer services(Christiana A) are second to none. Great shipping prices too ( they constantly add new shipping options to meet our needs). Thanks for everything!

I had the chance to chat with one of Myus agents (Teresa), she was professional, very kind and helpful, resolved my case while chatting with her. While I was waiting since last week without any respond.

I returned to MyUS.com after break from their business and found their service to have deteriorated compared to previously.
No tracking number, not using my preferred courier, poor explanations, slow response time, just not good enough!

I had an issue with a shipment lately and spoke to John on customer service, who was fantastic and very patient when dealing with a hysteric me, lol. He got things sorted out for me fairly quickly, and I really appreciate him understanding my predicament and coming up with solutions that I'm happy with.

Package arrived at home in South Africa Monday 24-11-2014, handled very efficiently by DHL who achieved very fast customs clearance.

I am very impressed with the service, the only problem being the delay in receiving one of the shipments into MyUS.com suite due to some customization of the order.

Overall a very satisfied customer!

I had an issue where Luke was in great help to me. Prompt communication and precise results, thanks a lot!

On the other side, i have to mention the hidden charges is an irritation for everyone, i think this should be addressed properly.

Thanks;

I have been using MyUS for quite some time now and could not be more satisfied with their service, the caliber with which they operate, and the prompt responses by their account managers and customer service representatives. They've become my go-to mail forwarding website.

I cannot recommend using MYUS. I shipped a parcel to them and according to the US Post Office, it was delivered. However, MYUS is claiming they never received it. Either one or the other is being untruthful or their incompetent. Either way, we're out $77. Their customer service dept simply sends us e-mails stating that they've forwarded our message to their warehouse and that's the end of it. It's not way to do business.

This was the first time I had used MyUS.com and did not know what to expect.

I'd been wanting this item for a while and was happy to find that MyUS.com provided such a service. Any queries I had was very well answered by the consultant on the chat service. I received my parcel within 4 days of arriving at MyUS.com, which exceeded my expectations as these included a weekend.

Would definitely recommend MyUS.com. Great service.

I hope it's a good experience working with MyUs company, personalized service and more.
However, I would like to discard the sending of the product that is in my suit, since it is not legible to be sent to Mozambique

Needed some clarification around the membership when signing up. Angel provided good support, with good, precise information and also providing additional info which will help me make the choice. Thanks Angel

I don't think this company stays in business for a long time while they have so many complains from many customers which I am one of them. With the power of the social media, you will sink with these comments..

I have never shipped anything from outside my country before.
I heard about MyUs from a friend and that he had a good experience with them. I went a head, made an account and directly ordered from Amazon.
When my package arrived it was in a really good condition and nicely packaged.
I would surely use this service again if i wanted to buy anything form USA.

I'm from saudi and transacting with them is such a breeze. They consolidate items well. I would love it if they would make the packaging less bulky (less bubble wraps) especially when there are no breakable items in the shipment.

They are willing to take any Questions any time, very helpful and friendly, much appreciated service, also Michael replied to all my inquiries professionally looking forward to use their services more.