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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

Iceland
1 review
0 helpful votes
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Informative chat
September 21, 2017

As a first time MyUS user, I'm not familiar with the whole process. Kamal explained the part of the process when the items reach the warehouse and get placed in My Suite. I hope the rest of the process will be as efficient, as a classic motorbike rebuilder I can se myself use this service a fair bit.

Date of experience: September 20, 2017
Kenya
1 review
0 helpful votes
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Great
September 19, 2017

I just finished chatting with Amor and she was very helpful. She was very patient with me and my chat with her yielded great results. Thanks Amor.

Date of experience: September 19, 2017
Texas
1 review
0 helpful votes
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Satisfied
September 19, 2017

It was a very good experience. Thanks to Kamal.
He was very helpful and professional. Now I am able to proceed with my shipping with no more delays.

Date of experience: September 19, 2017
Spain
1 review
1 helpful vote
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Bad service!
September 19, 2017

They are not legit. You asked me to confirm if I agree on costs the service; which I do, and subsequently increase it without sufficient justification. The shipment weighed more after youselves pack it, but it can not be passed on to me in the final price. I do not think this behavior would be serious. Sorry for my poor english.

Date of experience: September 19, 2017
Charlene M. — MyUS Rep
over a year old

Hi Juventino. Our apologies for any confusion regarding the rate that you were charged. When a seller sends your order here in a bag we must place this in an actual box to be sure this is safe for international shipment. This can cause the estimated weight to vary slightly. We are showing that Customer Service has resolved this for you. Please do not hesitate to contact us if you require any further assistance or clarification regarding this order.

Greece
1 review
0 helpful votes
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Service review
September 19, 2017

I received an brilliant service from MyUs, through Mrs Colleen Anne C during the swithing of my account. Very helpfull and kind.

Date of experience: September 19, 2017
Qatar
1 review
0 helpful votes
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Thank you Colleen Anne C
September 19, 2017

Thank you a lot for your quick respond for entering the price of the products because I had problem with uploading the pics thanks a lot you were very helpful

Date of experience: September 18, 2017
Saudi Arabia
1 review
0 helpful votes
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As always...
September 18, 2017

Pedde Jeff D never failed to solve any issues I encounter with my shipment! Thank you and more power, My US!

Date of experience: September 18, 2017
Saudi Arabia
1 review
0 helpful votes
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Really good
September 18, 2017

I had my account close due to payment delay, but when I contacted "COLLEEN ANN C" she was really polite and helpful. I thank the whole organization of myus and Colleen in particular.

Date of experience: September 18, 2017
Colombia
1 review
0 helpful votes
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Nice customer support.
September 18, 2017

Amor, in customer support was really helpful. He responded fast and solved my problems. I'll check the service now.

Date of experience: September 18, 2017
Seychelles
1 review
0 helpful votes
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Delay in shipment
September 18, 2017

Thank you Chrisitan A. For sorting out my query in a swift manner. It was generous of the company to give the discount coupon.

Date of experience: September 18, 2017
Canada
1 review
0 helpful votes
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Amor solved my issue.
September 18, 2017

Agent Amor understood the situation right away and solved my issue so i can now request shipping. It was easy to connect to chat and Amor was quick at responding.

Date of experience: September 18, 2017
TW
1 review
0 helpful votes
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Great Service
September 18, 2017

I had issue with my package
The customer representative Colleen Anne C. Was so professional and good and solve my problem.

Date of experience: September 18, 2017
Philippines
1 review
0 helpful votes
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Customer service well done.
September 18, 2017

Just had a quick and easy conversation from Amor.
Item value had to be confimed and Amor was kond enough to guide me on how to do it.
Verified and item ready to be shipped.

Date of experience: September 18, 2017
Australia
1 review
0 helpful votes
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Great service in all weather
September 18, 2017

Luke was great to help me out by waiving the few days of storage fees due to the hurricane. I've been with myus for several years now.

Date of experience: September 18, 2017
Brazil
1 review
0 helpful votes
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Very satisfied
September 17, 2017

I am using the myUS services for the first time, I have been receiving great support from the myUS team especially from Christian A., who guided me perfectly. Thank you very much the team myUs.

Date of experience: September 17, 2017
1 review
0 helpful votes
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My support chat
September 17, 2017

Amor is a very cool and knowledgeable support staff, kudos to the man
Very quick and efficient, thanks for all the help

Date of experience: September 17, 2017
Italy
1 review
0 helpful votes
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Couldn't be more happy. I made a request and he immediately solved. Great Amor! THANKS! My problem was solved before I could ever hope. THANKS!

Date of experience: September 17, 2017
Mauritius
1 review
0 helpful votes
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Good Chat Support
September 17, 2017

Used chat serice to get more information on shipping costs.
Reasonable wait time, clear and precise answer

Date of experience: September 17, 2017
Croatia
1 review
0 helpful votes
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Nice quick job
September 17, 2017

Hi, I had a problem with wrong value for an item I needed to ship and Jeff D. Helped me preety quick and this was important for me as here (in Croatia) is almost two past midnight as we have +6hours and I did not had time to waist.
Thank you once again.

Date of experience: September 16, 2017
NL
2 reviews
0 helpful votes
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Great communication and understanding from MyUS agent Jeff! A great credit to the company!
Thank you!

Date of experience: September 16, 2017