MyTrip

I had a lot of issues with getting in contact with the company. When I emailed the info adress I only got a response to fill in the contact form on the site or no responds at all. Furthermore the contact form is offline on the website so it is not possible to fill that in. I finally got in touch by phone after a lot of reconnecting, and rebooked my flight. I already purchased a flexible ticket so I was allowed to change my return flight in the future. Then when I wanted to rebook the flight I suddenly needed to pay again for the flexible ticket... I paid it because I had a bit of a hurry, but they were not allowed to charge me for it regarding their own terms. After rebooking I never recieved a booking conformation in pdf, only a standard text document. So I reached out again multiple time to the mytrip info email adress but they did not respond at all. I finally got in touch via facebook messenger, the person helping me there was not very friendly or helpful. The bookingscode I received from mytrip were not accurate at all so I could not find my booking online. After a lot of struggles Alitalia fixed the booking for me. All in all, never use Mytrip it is a fraud company only taking money and giving very poor customer support.

Poor Service infact no Service doesn't know what to say and what they are talking about Keep cheating and lying

We booked our flights through mytrip.com but soon after that this travel agency sent us a message saying that our flights have changed. They gave us a return flight which was impossible to catch giving us only 5 minutes time to catch the connecting flight. When we contacted the travel agency they just blamed the airline about it and said that they could change the flights but we would have pay for them 27 each for that. Excuse me; they gave us a flight that we have to change anyway and we are forced to pay for that when there was another one like an hour later, allowing us to catch it; instead they give us one that forces us to pay them more money, therefore trying to extort us. The airline said that they are happy to change our flights for free because it was their mistake but they couldn't do that 'cause it was booked through the travel agency. The airline told us to contact mytrip and tell them to contact the airline so they can negotiate together and mytrip could make that change for free. When we contacted mytrip again their response was the same that they told us to contact the airline directly. Mytrip just kept on blaming the airline like that company wouldn't have anything to do with our whole reservation and only wanted more money and if we won't pay them, they can't do anything. Mytrip has their only customer service in England so those phone calls cost me a lot and they are also very slow at answering to any inquiries via e-mail or Facebook. After finally getting our flights sorted out with the airline (explaining how we just kept being told to go to the other party, and told the airline how mytrip was trying to extort us), they agreed to help. Mytrip finally answered to my first e-mail which I sent them about 3 months ago. And this was just 5 days before our flight, which we booked 16 weeks before our trip, I will definitely never use this travel agency again and I highly recommend other travellers to stay away from mytrip, it's a scam.

I purchased a return flight to Vancouver through mytrip.com on the 8th March 2020. For a flight out from the UK on the 18th May returning on the 24th May. By the 15th May I had not heard anything from Mytrip regarding the flight, so i had to call them to check if the flight was still going ahead.

After calling them and being on hold for 45 minutes. I was told that that the flights were cancelled. I was also told that I would have to rebook the flights for a date prior to the 1st January 2021 and the booking had to be carried out before the flights were meant to take place (18th May) and i would have to pay any difference.

In addition to this, they would not privide me with any proof that the flights were in fact cancelled (email, etc)

I can imagine that a lot if people are in this situation and it is not fair! My Trip is not delivering on their goods and therefore customers are entitled to a refund.

Do not shop through My Trip or their parent company GOTOGATE! They will let you down and steal your money in times of need

After our airline had canceled our flights, they refused to refund our money, luckily our credit company did...
Will never use them again

HAVE WAITED NEARLY A YEAR FOR A RESPONSE TO MY COMPLAINT

I PAID FOR LUGGAGE IN THE HOLD BUT THEY HADNT BOOKED SO I HAD TO PAY AGAIN AT THE AIRPORT - NO REFUND. NO RESPONSE

One of the worst air- related…
One of the worst air- related experiences of my life.

I live in Malawi and I fly home to Ireland relatively regularly.

The final leg of my journey from Stockholm to Dublin was cancelled by Scandinavian Airlines. I was informed about this by MyTrip about two weeks out, which was fine, it happens. Mytrip asked did I want a refund. I said no- I would (clearly?) like you to find me another flight. They found me one the following day and I accepted. Happy as a clam.

I then spend the next week begging for my ticket. I very much had the suspicion they just did not book this alternate flight. Finally, about 5 days before my flight, I get my itinerary which, I kid you not, had me flying a day early (which was my original flight but I had made loads of plans thinking I was leaving a day later) ANDDD arriving into Stockholm at 6.40am and leave for Dublin at... 6am. Absolute madness.

Que chaos. No response to emails- 150 phone calls to them, and the airlines themselves because "Mytrip couldnt get through to them" LOL. I found a flight myself the following morning from Stockhom to Dublin with Scandinavian and begged Mytrip to just book me on it. If it wasnt so stressful it would have been very funny.

Nothing sorted by the time I head to the airport in Malawi but luckily I can still get on the flight to Stockholm. Thought that maybe something might have been figured out on the way to Stockholm- but of course not.

I get to Stockholm and THANK GOD the lovely women at Scandinavian Airways (who would have originally flown me from Stockholm to Dublin) managed to sort it out and get me to Dublin- via Frankfurt (i'll be planting a few trees!).

The funniest thing about this is that, as far as Mytrip are concerned I'm still in Stockholm! Quite funny.

Anyway will never ever ever ever ever ever use them again.

Fraud company - be aware!
Mytrip.com is fraud company - stay aware! My experience with them On the 3rd of February I booked a one-way combined ticked (3 connection flights) from Nassau to Glasgow through Toronto and London. A week later they sent me a flight change offer to accept: My flight from Toronto to London is rebooked to one that is 6 hours later. If I agree to it, I also agree to arrive to London at 11.50AM. However, there were no changes made to my third flight from London to Glasgow - it is still scheduled to take off from London at 10.30AM. Essentially I have to agree to miss my flight! :) What a great opportunity for almost 650 eur! If I choose not to accept - they ask me to pay 27 euros so that they would offer something different :)) )) Fraud as is! Phone helpline is on hold forever and no replays to several emails. But I contacted my credit card issuer bank (i'm their business client) and they are currently consulting with EU police structures to do something about these greek scammers - Mytrip.com owners e-Travel S.A. (registered and located in Athens, Greece. 7 Kifisias Ave., Ampelokipoi 115 23, Athens. EU VAT registration number: EL*******).
All similar opinions about similar cases from here and from tripadvisor are collected and sent to the bank to put an end to this sham!

I've been trying to rebook my tickets for 4 months, but they just said up to last, Sunday: we emailed the airline and wait for their reply. Or, we continue to work...
I, either, called or texted them every day but got nothing, as usual...
"We can see that the booking has already been forwarded to the relevant team to check with the airlines. The ticket status is not open, which is why it is taking some time. Please be assured that they are working on your file, and you are doing so will contact you as soon as possible, I asked them to contact you regarding priority.

Or

"We apologize for the delay, and thank you for your patience. We are still reviewing this and will get back to you in 5 minutes"

"Please note that we are unable to verify the details for technical reasons. Our dedicated team will review the details and get back to you shortly."

Then

"I'm really sorry we can't make the changes now and will ask you to wait a little longer. Is there anything else I can help you with today? "

I talk with Qatarairline and Hahnairline, they told me that they do not want to rebook it soon, because they would like to charge you as much as possible.

Update:
Would you like to know what happened at the end:
I called them again and after 4 Months they told me that now you can rebook your Tickets, I ask how much I have to pay, they told me 300 Euro /Per. It is nor funny? The strategy is that, they are waiting until the ticket price rise and then rebooking. As I applied for rebooking four months ago the price was 350, they did not do it, and now is 520, they did it for me in 30 min, really fast, bur with 600 euro for both ticket.
120 +30+150 Dif. + fee+Tax
I bought the 800 euro, 1400 Euro altogether, Would you like to recommend my trip again? They are..., just this.

The worst service ever. Liars liars. Lufthanza cancelled. Called mytrip CSR, no help. Liars and thieves