Overview
MyTrip has a rating of 2.9 stars from 2,236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 11th among Travel Agency sites.
Impossible to cancel flight because of pandemic, terrible service and relation to the customers (former customers of course)
Do NOT book with them.They do not take responsibilities.They are a bit cheaper but it is NOT really worth it. Bandits.
Why wont mytrip.com replay to my emails i have 12 emails i have tried to phone could not get through to them
Worst in everything customer service is awful on line service is awful i dont know why this company is working
Disturbing service, one price on the website and another price on the payment option.stay away from them
OK, hating all the extra fees. Hating all the extra fees. Hating all the extra fees.
Airline cancelled the your ticket, you must pay a fee to get your refund
Change name, you must pay a fee
They charge everything with hidden fee.
Excellent attention and good people working on this business.
If I could give a minus score I would
This company has caused me so much stress both before my holiday even started and after, due to a computer problem I booked 4 flights for both my partner and myself to the same place, same time, same flight,
I sent numerus emails and made numerus calls which went unanswered for weeks before I was due to fly I was unable to cancel 2 of the 4 tickets and resolved myself that I would not get anywhere with this error,
When the time come to fly home I tried to obtain my boarding passes but each time was informed my boarding passes where pending, it was not till the morning of the proposed flight I was told to check in with the airline desk, I checked in two hours before the advertised departure time only to find that the flight had been brought forward and I had missed the flight! The airline was unable to help as we had not booked directly with them and I needed to contact the ticket agency, the end results was to get home I had to book two new flights with another airline to a different airport in the UK and take a coach journey back home to London putting me out of pocket and causing a lot of stress,... they maybe cheap but be warned they will not be there for you when you need help read the other reviews to get an idea of them
Too many add on fees. Should be able to at least bring a carry on for free!
Please read my previous review. In short
Another month, and still no refund from MyTrip. Do not book anything through them. They are the worst.
Singapore airlines cancelled flight. My trip refusing to refund even though they have been refunded.
Got names wrong way round. Demanded $100 to change name. I refused at first, now they wont even answer the phone or email back!
Please, any one planning to get a booking through this page will be in trouble. They are really scam. My money more than $800 is gone for nothing.
My doubts were wrong, Our trip to Sri Lanka last month was perfect. Will use again soon and recommend
Airline cancelled the flight and these rogues charge 30 pounds admin fee! I will never book anything form them
After 2 weeks of calling and emailing, it's impossible to change flights.
Very frustrating considering we have family emergency.
Paid double flight fee due to them changing departure time without notifying me
I spent over $1000 n
Absolutely impossible to contact them or change anything about your booking. Worst agent I have ever used. Stay. Away.
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- Sugar Land, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members