Overview
MyTrip has a rating of 2.9 stars from 2,236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 11th among Travel Agency sites.
I enjoyed the experience I had with my trip. It took about 20 minutes for me to receive the information for my flight.
Will charge you to even change your name on the booking, even when autochanged to a shortened version of your name, 45$ extra fee
Great service and I really thankful for the help I got. Claudia was the women who help me trough out everything. Thank u
Good day, everyone))
Don't respond with me, don't change name on ticket, when I'm bought on his site
The only agency in the world that is taking advantage of the CORONA and charging handling fee for cancellation which is double than what the airline are charging!
"Due to a technical error we are unable to complete your purchase for baggage"
- If you can not do this, do not offer your services.
Terrible service. Expensive service packages wich are a fraud. Google the reviews on internet and be adviced. Do not book on Mytrip.
I need to cancel my trip since I bought the ticket bc they don't let me buy one for my daughter and they don't answer the phone and emails neither
Site lets u get in the place to pay and then the trip is not available. You can travel to the whole purchase process and at the and being unavailable
Please don't book with this horrific company. Cheats, liars and thieves. Awful awful company and they never get back to you.
They have changed my flight and I could not accept the change and they did change it for me for extra £ 30 pounds for no reason
They will ask you to do everything on your own and through airline. They keep you in chat forever and never solve your problem
I wouldn't give 1 star even. I've booked a flexible return flight with them and had to change my return flight. When calling them to change the flight (as instructed by them), even though I paid for a flexible ticket, the person on the phone said that the system doesn't allow him to amend the flight and he didn't know why. He asked me to call the airline directly to change the flight, then call them back to ask for the fees refund. Not to mention the waiting time on the phone, the fact that every time I had to call them, the call was cut off half way through the conversation which then meant that I had to explain my whole situation again and again with every person from their customer service team. After 2 hours of going back and forth between the mytrip customer service and the airline, they tell me that I have to email their support team in order to get my fees refunded. Also, funny enough, the airline wouldn't send me a confirmation email with the new flight and invoice because I've booked everything through mytrip and they refused to give me any information even though I am the one flying and I am the one who pays for it. So they sent all the detail to the Mytrip customer service. Mytrip replied to my email after 5 days (imagine if I'd have had my flight due in the meantime) and they send me one sentence with no apologies at all or explanation to the situation just to say that they'll refund me a fee of £8. Their customer service is appalling. Never book anything through them, you're better booking everything through airlines directly and hotel providers only. P. S I still didn't receive a new confirmation email with the change in flight and the invoice I paid.
No - they are not legit - they are just the worst of the worst I have ever seen in my life regarding managing flights and customer service.
Flight cancelled due to corona virus. Cant get through to this $#*! company. I hope they all get corona virus and die slowly, and painfully
Great Experience. Very easy to navigate. Customer friendly.
I bought fight ticket from mytrip, the fight was cancelled, now I want money back but I can't talk the customer service
NEVER MORE WITH THIS COMPANY.
Costumer service useless. If you have any problem or questions, is more easy if you reschedule a new ticket with a new company.
Very disappointed. NEVER MORE.
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- Sugar Land, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members